what a load of crap.. you should be refunded by gdex.

haiz....september till now...no news............

Doensn't that seem overboard already? Maybe you should start to call to GDex and warn them about you will do something about this matter? Maybe masuk surat khabar or bla bla?

i call until my hand oso tired and waste a lot of money just for calling...bcoz they will hold ur call...haiz...just wait......

That sounds like a good idea... try writing to The Star or NST or MalayMail

1. always keep receipts
2. record down ur calls to gdex
3. take the case to petty courts i think ....
4. always always buy insurance ........

hm...sad case. As the shipper, you can submit claim. I just had a case with GDex today.. I sent a Washing Machine from Melaka to Dungun yesterday.
Today when arrive, the GDex agent in dungun call my mom asking her to come and pickup from office because my mom's area is not in their service.

called supervisor and GDex dungun also no result, same answer " we cannot deliver or would not deliver because is out of service area"

So i complaint that they should have notified me before accepting the parcel.

She said, "its melaka's GDex fault. we already informed HQ"

so, I went on calling GDex HQ, talked to GDEX Complaint (one lady name Ain). telling all the hassle and problem. If cannot deliver, say so lah, I could have find other delivery service.

2-3hours later, she called and informed that GDex HQ will arrange transport to send from GDex dungun to my mom's house. Thanks God!

my first bad experience with GDex, previously no problem at all.

keep on pushing at the complaint department! good luck!

did u shout on the phone? coz if u talk like a gentleman, they'll tend to forget your report..

and lastly.. face to face is better than phone calls..
at least they remember ur face if u shout at them..

so, it's better u show up at their office.. if u r free enough to do so..

Any update for your case ? Anyway, have anyone got bad experience with citylink ? Cause their fees is about the same with poslaju .

OH MY GOD....the person who in charge said can only claim RM 100 but no update till now....the GDex service SUCKSSSSSSSS enuf....no efficiency at all....all talking craps and bullshit
just called to the compensation department...the person who in charge on leave and just leave down my contact number...

*Update
the gdex compensation department just called me and said the cheque will arrive on monday...
btw they will act fast bcoz i told them at the last call if i dun get any update by tomolo den i will report this issue to newspaper...

in this case, the parcel worth RM 250, they only refund RM 100 so i lost RM 150 and the calling expenses...nvr dare to try gdex anymore

This post has been edited by vC_cRe@tioN: Dec 21 2007, 03:54 PM

After received the cheque, just complaint to the newspaper about their bad services ..

walao, rm100 only? so bad
i also send by Gdex some time. so far it's never fail me

can call gdex service quality unit to lodge in complain......my frens kena b4....once they call their service quality unit....the process of d feedback/compensation frm them seems very fast...gd luck

so far Gdex no problem for me..after read this, macam not trust Gdex anymore lo..they slower than Poslaju..sad..

i also dont like GDex. always ask me to pick up delivery at their office. WTF just dont accept the parcel if u cannot deliver the item.

After waited 3 months...finally success claim compensation RM 100...