I sent an handphone via GDex to penang by last saturday (29.9.2007) but until now the buyer still haven't receive the parcel yet, i call to the GDex sungei besi branch on this tuesday but the staff said need to track the parcel first. Then, wednesday i called again to ask and the staff said pending at penang branch, i called to them several times a day to ask the progressing but the result still same, they only answer me still tracking.

Today morning, one of the staff called me and told me most probably the parcel lost already and blame me why didn't told her inside the parcel is handphone, so they can pay more attention on it then i asked the staff " as a professional courier service company, they should take care on every parcels, right?" The staff laugh and said sometimes depend on luck also.

Then, just now the buyer wants me to pay him back full amount and assume me don't have send the item. And the buyer said is my fault because i choose wrong courier service company and he can't reach the GDex helpline just now but he keep on ask me why, the staff don't have answer his call also my fault? And the buyer also threaten me that want to start a new thread at tradezone helpdesk and claim this is con case, i already sent the item, this also consider con case? At last, he said give me couples of days, if the parcel haven't reach his hand yet, then he want full refund and will check with his lawyer regarding this case

I called to the HQ helpline just now but the receptionist ask me call another helpdesk line, they just push me to here and there.


The main points for this thread are...

1. Can i claim compensation from GDex if the parcel really lost?

2. I received the payment and sent the item via GDex, now GDex lost the parcel and still tracking the parcel, this also consider con case?

Comments and Solutions are welcome, thanks

This post has been edited by vC_cRe@tioN: Dec 14 2007, 01:18 AM

Well, if the buyer assumed that you have con him/her why not display the proof that u have made the delivery..
I heard that you can compensate an amount which I am not much clear coz I never encounter this situation before.
And, if they don't wanted to responsible for their clumsy act, just bring this matter to the court. For sure they would agree to settle down outside court.

Cheers

go to gdex hq at jln tandang and find the customer service personnel ... ask them show you on their comp screen where is ur parcel and is it really lost. if really lost then just make an official complain

u can go gdexpress and ask for claim.
cas they lost ur parcel. is their fault.

I already pass the tracking number to him and he called to GDex customer service before and confirm the parcel but lost, i also ask the GDex staff to call him to confirm as well but don't know why he still can assume me. i explained to him nicely what we can do only waiting for GDex news, no point he is threaten me this or that. I also understand his situation, now i hope the GDex can work hard on it, tomorrow morning have to call again to rush them, really had a bad experience with GDex

Last time I asked GDex and they say if you sent a handphone with their courier without notifying them, they are not responsible.

wah ... why gdex so lou si 1 .. aiyo ... next time really ned to becareful... but hor .. if u got the slip as the receipt from gdex . jus scan and show the buyer .. then it will not consider as a con case bah .. but really ned gdex to take in charge of it .. they have a limit of compensation of it .. so check with them ... good luck

Wow..thats interesting. They seems not responsible with their service. Imagine people put trust on them to send the items and suddenly happen case like TS. It is sad to say...

Pending for confirmation from GDex, GDex management will contact me and buyer by tomolo regarding the parcel issue

I thought GDex is one of the most popular courier service around?

Tell them there is handphone so they can be more responsible? Next time you send any cheap stuff, just tell them it is handphone.. Pray they lost it and claim compensation? =)

Alright, hope to hear good news from you soon......

now the case under investigation by GDex, still need to wait "unknown" period to get confirmation...the branch manager only ask me waiting call from them

maybe can email complain to gdex and cc to newspaper and mca, dap .
maybe will faster up the process...

As I knw, can claim compensation from GDex, but not over dunno how many $$ only(If din remember wrong at most RM 200 if u din buy insuran, correct me if I'm wrong). If u scare the parcel will lost, they suggest u buy insurans. Last time I scare the parcel I courier will lost so I buy insurans, the parcel almost 1kg then cost me RM 28+ including the insurans fee. BTW, the parcel worth how much? Hope the buyer can get the parcel soon... Good Luck... ^^

GDex has never failed me
heck thing total worth of hardwares i send out this year a long nearly 20-30k using them..

but i always take insurance...

so u should have done that.

i usually inform my buyer that i will bear the insurance cost..

and for sellers if i want i will tell them i want the insurance as well

This post has been edited by cstkl1: Oct 11 2007, 03:50 AM

gdex seems to be ok to me...
i bought some stuff from WM and it took a slight delay of one week jun to arrive my house

just called GDex helpdesk on wednesday...they ask me wait again...almost 3 weeks from the day i sent the parcel..."-_-

oledi sent an email to the GDex but no reply..."-_-

Goodness... did you get the number or name of the branch manager?

Should try giving him a call back

My friend worked in Gdex before, the management in this company is just so suck ass. All the higher authority would just push the balls around if anything happen.

Bottom line, management issue.

Get Skynet or Citylink for courier service agent. Delivery on time as always.