I had the same issue too. I lived in this condo which was new (built in 2019) many times and finally this year I moved to another unit in the same development. First time I hear noises from above, the way the person walked, dropping things, dragging of furniture, etc.

One day I wrote a note to inform him of the noise and it was a very nice and polite note. I even say 'I'm sorry if it was not you'. He replied back and said that he also heard the noise and that it was not him as he is only a 70kg 5'7 guy.

Then on one weekend, I had enough as it was early in the morning, I could hear the noise really loudly, so I went upstairs and confronted him. I saw him coming and going out of his flat, presumably doing a clearing. So I approached him nicely and told him. He got really defensive and said I was rude to send him the note, that he also heard the noise and that it's not him, etc. He even went as far to say that if I don't like it then move to a landed.

Since then every time I hear the noise, I would complaint to the landlord and Management office and security. As in your case, they can't do anything! The person even as bad to make the noise purposely. Also some of you said that noise travel, so I also found out my next door neighbour is also loud and I can hear banging and footsteps from him too. This condo is really bad!!

Firstly to those reading this, if someone complained about your noise, try and be considerate. What goes around comes around. There's no need to be a dick about it. I wear slippers in my flat cos I am considerate. If you don't then don't walk with your heels, as that create a thumping noise.

I can't wait to move out next year. Also, I have a personal vendetta against my landlord and agent as I think they are in cahoot and know about this but still rent the place out. When I confronted them they say if I moved out I will lose my deposit. So again I hope Karma works their magic on these types of people!

Finally, best to check the place before moving in. I would prefer to buy older condo's as the sound insulation is much better (not all). Hope you can tolerate the noise until you move out. I can't wait for the day when I move out as I will go back up there and give him a piece of my mind!