Just sharing my experience here. Did the passport renewal online through (https://imigresen-online.imi.gov.my/eservices/myPasport?passportPMA).

Selected the Kelana Jaya IMI office for pick up. Submitted all the docs at 2PM. Went through a few rejections due to compliance of the submitted image (size etc...). Got confirmation and pick up notice by 4PM on the same day.

Following that, applied for pick up at 11AM the next day and when I arrived at the office, handed the necessary docs (passport, e-service receipt and appoint doc) to the officer and within 5 minutes, I've gotten my new passport. Pretty efficient!

This post has been edited by mingosaur: Aug 30 2023, 01:58 PM