tried the online renewal method
photo got problems, always say not aligned, face senget, eyes not looking at the camera

the only way is to walk in
do we still need to make appointment in advance thesedays?

haih

my photo not passed

i even went to photo studio to take the pic twice

lanciao la my previous passport photo was way inferior and it was passed then, dunno what dumbo algorithm they put in the system

dont need to walk in.
just go to the photoshop you take photos in (i assume you go to photoshop and not taking photos yourself) and ask them to align. apply and submit passport application on the spot at the shop. ask them to align until no problem then try again submitting online.

if you take photo yourself, i cant advice much, perhaps seek online advice from forums/website.
online application took maybe 1-2 hours waiting time and BAM, you got an email ask you to go collect.

at collection center, REMEMBER to print hardcopy receipt. Bring IC, Old passport and receipt, go collection counter, wait 1-2 minutes. collect your new passport and bugger off

i did mine around 8-9 am (online application)
approved with "Mohon hadir ke Pejabat Pungutan : UTC KUALA LUMPUR untuk pungutan passport."
at 10:30 am same day

Yes, I'm shocked as well.
there's actually a number/hotline to check if things got stalled.