MACHINES response to me when I ask about cancellation:

Greetings from machines.

In relation to your inquiry, we apologize that all purchases are final once the transaction has been completed and agreed by customer. We would always advice our customers to preview and make their selection carefully when shopping with us. Be sure to check the system requirements / specifications before proceeding to checkout and making your payment.

Refunds or exchanges will not be accepted if you simply want a different colour, change of specifications, change a non-defective unit for a different model/brand, or if you simply change your mind.

As a courtesy information, we wish to inform that all goods sold at machines are not refundable, exchangeable or returnable.

Thank you.

Guess I have to wait it out. Wish I bought from Apple Malaysia now 😅

I contacted them using the email: contact@machines.com.my

Do you have another email for HQ staff?

Just curious, suppose you find another Machine branch that have stock, cannot just redeem it directly since you have PO-ed and paid in full?

Anyone suffered the same fate as me pre-ordering phones from machines since Sept until now haven't receive the phone? Ordered Iphone 14 pro deep purple 512GB on 30th Sept self pickup, now is already close to a month and no news from them :'(

aduh that is bad. Did they give you a date on when can you expect your phone when you pre-ordered with them?

when u cancel it, do they provide you with refund?

Yeah lesson learned. The time when I pre-ordered, the site mentioned will be able to pickup on 7th Oct onwards. So now is already almost a month, so feeling quite disappointed with Machines for not fulfilling their promise and never get back to me on the new estimate time. This will be my last purchase from them, if anything just buy direct on Apple Malaysia's site.

Those who bought from Switch/Machines maybe can try this way, for me it only took 1 week to get 512gb altough the eta date 4 weeks above (remember ya 4 weeks onwards mean it could be 6 weeks, 7 weeks and maybe a year to fullfill hahaha)

Try this if you use store collection:

1. Call store everyday, and ask for stock availability
2. In my case i PO 512gb, Deep Purple
3. Tried call them for few days everyday, and my luck there 1 unit available due customer not pick it up, but the color is gold.
4. Just dont want wait any longer just grab what available, just put on casing then color problem solve for me.
5. Ordered on 6th Oct and i received on 16th Oct. Only take 10 days.

we're the same. I can't just go for any color. I must have a silver iphone..can't accept any other color. 

ya true bro, dissatisfaction is there. But hari2 fikir dono when will arrive better grab what can for me. Next year order lain but not via Switch or Machines anymore. hahah

I just got approval from MACHINES to cancel my order and get a refund. Also 14 business days processing time. Hopefully it goes without a hitch. I did notice they refused to confirm if its the full refund so I am still pressing on them to put that down on paper.

Just wondering if there's any hardcore Android camp recently bought into IP14PRO / Max? How's your adapting so far?

Which machine?

From their insta and real availability  at the store is a doubt. I was at Machine Bukit Tinggi a few days before at 10am, when they opened, I went to ask for 14 Pro MAx availability, they said not available. Then I walk around the mall for a while till Machine Insta post story about restock. Then I went there again, they still said no stock.   

So, it is good to check before you go.

Machines gave me a call yesterday to update on my IPhone 14 Pro 512GB Deep Purple status. Initial thought the call is about ready for collection, unfortunately they told me that my waiting time will be extended for another 6 weeks estimate. So for that, they gave me 2 options:
1 - to wait for the phone to arrive after 6 weeks
2 - to cancel the order

I've told them to let me think about it and they will call me back again today for my answer.

In the end, I've brought IPhone 14 Pro 256GB Deep Purple from Harvey Norman. Though may not be my ideal storage space as i'm the one who holds my phone for a very long time (Upgrading from my IPhone 7 six years of age) and i got tired of waiting. As usual in Harvey Norman, they're trying to sell additional various protection plan between 700-1k+, didn't listen much as i just want to get the phone without additional add on. So be aware of this to those who going to get only the phone with apple 1 year warranty.

So today going to ask machines to cancel my pre-order which i ordered on 30th September. Truly disappointed with them, lesson learned & will buy direct from apple online store in future.