So I waited 3 working days, went to collect. No need to wait for the approval email, it will come as you wait to collect your passport cos you got fed up of waiting. The online application status thing also tak boleh pakai one.

No, I didn't make appointment, just went there.

If got cap jari issue, then you probably have to go there in person and tell them that.

My thumbprints also problematic one (especially for banking transactions), but can use the chip content letter from JPN (RM5 a letter, but can photostat as needed, keep soft copy, give them a photostat copy, etc) instead of doing the biometric verification during collection.