Hello,

Sorry if these are repeated questions and has already been answered.

1. I have submitted my passport renewal application today ([B]4:20 p.m.) via online and my payment status was successful.
However, I did not receive any acknowledgment or confirmation email (yet).

My email address have been checked multiple times and I am confident that my email address is accurate. I have checked my Spam folder and none there. Is this normal to receive a delayed acknowledgment ?

2. May I know how long will it take for the renewal process ? I am hoping to collect it on 14th December but will I be notified once it is ready for collection?

3. Will I need to make an appointment via https://sto.imi.gov.my/STO/booking.php for passport collection ? Or just walk in ? I have chosen my collection centre as Kajang.

Thank you.

Hey there,

Thank you so much. I got the feedback the next day (Dec, 8th). Picked up my passport this morning at Kajang branch.

This post has been edited by Career26: Dec 14 2023, 07:21 PM

submitted my application on 7th December and got my feedback on 8th December. The officer informed that it takes 3 working days from the date of your online submission. Usually the unsuccessful applications' feedback is quicker than the successful ones according to her. Picked up my passport this morning at Kajang branch. The process was pretty straightforward and it took about 1 - 2 hours in total. Only one counter was open to those who had inaccurate photo measurement /fingerprint (Counter 13 was open) and when I enquired, I was told that most of their staff are in quarantine due to surge in Covid cases.

Please mask up if you are going there or generally any immigration centre as they are crowded.

Yes, they did!