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 Windows11 on HP Aero 13 random freeze, how to troubleshoot?

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TSStormFoxy P
post Jul 21 2022, 01:56 PM, updated 2y ago

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got a HP Pavilion Aero 13 a month ago... pretty sweet and light laptop.. works mostly fine except for 1 issue, it have tendency to self reboot occasionally.

Comes with Windows 11... have a love & hate with it... some things are nicer, others are worse than Win10 (battery charging/discharging time estimate, or the lack thereof)

i have Lid close set to Do Nothing.
it would of often occur when i close the lid, come back 10mins later to find a clean desktop with no apps (it rebooted)
it has occur before when i am using the system, just reboots itself. No BSOD, no error screen, windows event logs has nothing except a warning of an unexpected reboot.

if i set the AutoRecovery to not reboot the system... thats when it shows that it the would just freeze. even the mouse cursor would not move.
And i will have to power cycle the system to get it back to working mode

I've tried both the newest manufacturer drivers from AMD, Realtek,etc....
I've also tried the drivers from HP...
already running the latest BIOSv1.08

so, no bsod, no dumps, no event logs...
any thoughts on how to go about troubleshooting this?
hightechgadgets8
post Jul 21 2022, 02:00 PM

Rất Vui Được làm quen với bạn
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backup all your data

reset it to factory default
wailam
post Jul 21 2022, 02:01 PM

Apa benda ini?
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RMA
ifourtos
post Jul 21 2022, 02:04 PM

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AMD Laptop.
i use many Intel Laptop but recently switch to AMD ( last 2 laptop )

Always got SLEEPING problem.

battery drain like hell even SLEEP mode
Laptop Feel heated even in SLEEP Mode.


using PC since dos6.22


take my words.

AMD Desktop CPU great.
Laptop?

Who buy who regret.
ifourtos
post Jul 21 2022, 02:05 PM

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QUOTE(wailam @ Jul 21 2022, 02:01 PM)
RMA
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Windows's Problem
AMD's Problem

HP cant solved.

Now i understand why Apple all in-house.



SUSZXSpectrumNEXTngo
post Aug 21 2022, 04:18 PM

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QUOTE(ifourtos @ Jul 21 2022, 02:04 PM)
AMD Laptop.
i use many Intel Laptop but recently switch to AMD ( last 2 laptop )

Always got SLEEPING problem.

battery drain like hell even SLEEP mode
Laptop Feel heated even in SLEEP Mode.
using PC since dos6.22
take my words.

AMD Desktop CPU great.
Laptop?

Who buy who regret.
*
I have a Lenovo AMD laptop for my kid, no issue. You got a lemon unit lah.
jonathanYYDS
post Sep 6 2022, 10:00 AM

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QUOTE(StormFoxy @ Jul 21 2022, 01:56 PM)
got a HP Pavilion Aero 13 a month ago... pretty sweet and light laptop.. works mostly fine except for 1 issue, it have tendency to self reboot occasionally.

Comes with Windows 11... have a love & hate with it... some things are nicer, others are worse than Win10 (battery charging/discharging time estimate, or the lack thereof)

i have Lid close set to Do Nothing.
it would of often occur when i close the lid, come back 10mins later to find a clean desktop with no apps (it rebooted)
it has occur before when i am using the system, just reboots itself. No BSOD, no error screen, windows event logs has nothing except a warning of an unexpected reboot.

if i set the AutoRecovery to not reboot the system...  thats when it shows that it the would just freeze. even the mouse cursor would not move.
And i will have to power cycle the system  to get it back to working mode

I've tried both the newest manufacturer drivers from AMD, Realtek,etc....
I've also tried the drivers from HP...
already running the latest BIOSv1.08

so, no bsod, no dumps, no event logs...
any thoughts on how to go about troubleshooting this?
*
Sound more like Windows issue. Backup data if you have stored data in your new laptop. Reset it to factory default. Then try again if cannot, make sure you have Windows CD or product key, then reformat it and install back all the driver from HP website. If don't have Windows CD, download it via Microsoft website, put it into your pendrive and boot up with the pen drive. Installation pretty straight forward. Sometime it does happen. I have similar problem on HP laptop/desktop, also Acer desktop before. After clean installation, it fix all the issue.


QUOTE(ifourtos @ Jul 21 2022, 02:05 PM)
Windows's Problem
AMD's Problem

HP cant solved.

Now i understand why Apple all in-house.
*
I running AMD but no issue. Don't blame AMD and Microsoft. It is more likely during the imaging process the technician goes wrong something. Apple got its own advantages. I dislike Apple on one thing, privacy. No privacy on Apple products because it has it own backdoor.
sHawTY
post Sep 7 2022, 03:46 PM

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Do a clean install of Windows 10 to see if the issue persist
GamersFamilia
post Aug 10 2023, 06:46 PM

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QUOTE(sHawTY @ Sep 7 2022, 03:46 PM)
Do a clean install of Windows 10 to see if the issue persist
*
thumbsup.gif
GamersFamilia
post Aug 10 2023, 06:46 PM

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QUOTE(sHawTY @ Sep 7 2022, 03:46 PM)
Do a clean install of Windows 10 to see if the issue persist
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thumbsup.gif

 

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