Imagine you have a credit card with OCBC, as a principle, you apply a supplementary card to your loved ones..

The bank approved your application, the bank even post a letter informing you that the supplementary card is ready for collection at one of their branches. You as the principle accountholder, happily walked into their bank branch to collect the card, but you was told by the bank officer that Supplementary cardholder has to WALK-in to do the collection, Principle accountholder cannot due to security reasons!

Next, as the principle accountholder, you called to their contact center to change phone number for OTP e.g., OTP to be sent to principle's phone number instead of supplementary phone number. As the principle, you were told Supplementary have to call in to make the change of phone number request.

Is OCBC is the only bank in Malaysia treating principle accountholder as THIRD PARTY? Do you, as the principle cardholder of any banks, experiencing such treatment from your bank where Principle cardholder cannot make change requests. As principle cardholder, you cannot even activate the supplementary card with you OCBC internet banking, you cannot even setup/change credit card PIN and OCBC wont LAYAN you other than checking transactions history!

It is a nightmare dealing with OCBC and I wonder why do they have such an archaic policies in today's modern times! Really a nightmare as the principle being treated like a THIRD-PARTY by the bank!

This post has been edited by NoNameSoldier: Jun 28 2022, 06:20 PM

Your complaint has been forwarded to OCBC customer service. Thank you for banking with us.

only u still using OCBC jer....

It's KYC process of the bank

cukur

Lol at ts.

No experience in this, but seeing that your supplementary person cannot do it themselves I assume is your parents?

You could just use their phone/ password to do the online banking?

I do this for my mother for her principle cards

OCBC or RHB?

Even their deposit products the same.. You open an account today, your debit card can only use it TOMORROW

You activate internet banking, you can only use it TOMORROW

If you don't inform them to tag your phone number for online needs, they wont do it for you. Even if you have informed them, you can only use it TOMORROW

Orh See Bei See

i no go to bank, bank come to me
oh wai

I am quite sure OCBC will require the supplementary cardholder's consent to cancel the card.

The principal cardholder has no say in this. LOL!

Tak suka go open your own bank

No.. It is principle cardholder does not have power to make change request to a supplementary card ..

Example, OTP is usually tag to supplementary phone number. So, if you want to control online txns, you ring them up to have his/her number change to yours.. Principle cannot make such request in this instance!

why ocbc card though, dont understand, so many cards out there that is much better

LIKELY rhb, BUT i wanna cucuk TS

Sei sohai

What is even illogical was that, if the new credit card is a maildrop, you are fine, no need to do thumbprint..

But if the supplementary card is to be collected at the bank branch, principle cannot collect, it must be supplementary because of thumb print...

What even funnier was that the officer admitted openly that in usual case, principle can collect supplementary card. Even it is stated in the letter but different things at the bank branch

TS, Why don't u just cancel that OCBC (nak mati tak mati)card?

Kinda stupid. If your mistress overspend on your supp credit card gg right if she refuses to cancel it. Can just swipe all as revenge.

TS sure kecut bola liao. Insaflah.