I've noticed several times in the past few weeks that the Sunway toll (between Puchong and Sunway) deducts my card balance, although my ewallet still got more than enough money. Happened again today. Ewallet still got money. This happen to anybody else? Nasib I always keep some balance in my card.

Now I wonder if some cars that are stuck at the toll due to insufficient balance, actually not even their fault. Ewallet still go money, but toll die2 wanna deduct from card...

This post has been edited by killerjeya: Jun 1 2022, 09:16 PM

Yes, linked. I pass that toll twice almost daily. So far this has happened 2 or 3 times in the past month. Every other time it deducts from my ewallet.

TnG lane

For tolls with Paydirect enabled, it should always deduct from the ewallet balance first. If your ewallet balance is insufficient, it will then deduct your card balance.

At least, that is how it should be. I've been using paydirect with no issues at all for years now. I have no idea what they did at this toll that is causing this problem now.

Already reported. Just thought I'd ask around if anybody else experienced the same issue.

I'll update here once they respond.