My wife account which was inactive for 2 years couldn't recover the password as no instructions was received in email

I created a burner account and did the same and also experienced the same issue. All spam box checked

Forgot which email address was used as well?

Once I was forced to reset my password and have difficulty to remember which email address I used.

Lowyat don't have this function haha

Yes, it should give a hint on which email address we used to register this account.

Like most other platform do

my case is quite familiar, my username and password is correct but they asked me to reset however i not received any email instruction.

I try to email helpdesk still no respond except for autoreply