Unifi Official TM UniFi High Speed Broadband Thread V40, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 May 11 2022, 10:11 AM
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#1
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Senior Member
1,671 posts Joined: Apr 2012 
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hi guys.. I am having this issue where I am disconnected from Unifi internet. I need to restart the modem and router, then the internet comes back, but after 2-3 hours, it get disconnected again. Then I need to turn off the power to my modem and router for 15 minutes, turn it on again, then the internet comes back for 2-3 hours, then disconnect again. Anyone facing such issues ?
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May 11 2022, 11:49 AM
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#2
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Senior Member
1,671 posts Joined: Apr 2012
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QUOTE(soonwai @ May 11 2022, 10:36 AM) Probably your router, try off/on just the router next time. Seems unlikely that both are causing the problem. If router, buy new router. If modem, can call TM to replace. tried restarting the router only.. not solving the issue... suspect is the modem... so need to call TM for new modem ? |
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May 11 2022, 01:31 PM
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#3
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Senior Member
1,671 posts Joined: Apr 2012
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QUOTE(twice1020 @ May 11 2022, 01:25 PM) During disconnection, did you observe any red light on modem? The red light is on the router ... showing no internet connection from the modem.. but all other LAN and wireless function still working from the Router.. just no internet |
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May 27 2022, 09:11 AM
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#4
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Senior Member
1,671 posts Joined: Apr 2012
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Hi all, TM came to replace my faulty BTU recently and they charge me RM53 on site support. I thought that if the fault comes from TM, they shouldnt charge me this amount ? anyone has experience with this ?
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May 27 2022, 12:21 PM
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#5
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Senior Member
1,671 posts Joined: Apr 2012
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QUOTE(jhleo1 @ May 27 2022, 09:45 AM) https://community.unifi.com.my/t5/unifi-hom...RM53/td-p/50250 tried with one of the live chat agent.. he said that the RM53 on site support is justified...Do call TM to ask and fight your right. |
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