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 Kinokuniya books availability status (update)

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TSleftycall9
post Feb 16 2022, 01:20 PM, updated 4y ago

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Parcel picked up edy. Took awhile but yeah finally can feel relieve. 😖
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This post has been edited by leftycall9: Feb 28 2022, 07:34 PM
TSleftycall9
post Feb 16 2022, 02:26 PM

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QUOTE(coolharry @ Feb 16 2022, 02:08 PM)
just email them and ask

or use phone
*
Call couldn't get through. I just sent email now waiting for their reply. Already asked around some said it could be they didn't update the status of their stocks in shop. Now have to wait for them to order again. Haiihh. 😑
TSleftycall9
post Feb 16 2022, 02:32 PM

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QUOTE(ltl170692 @ Feb 16 2022, 02:26 PM)
Sometimes the availability status is not accurate.

Previously, I ordered a book with the same status (in stock at the fulfillment centre) and their customer service contacted & told me that they had to order from the supplier.
The existing stocks were for previous orders. 

Best bet is to just give them a call to double confirm the availability/ stock
*
Ya they said the same thing too about the stocks. I already emailed Kinokuniya.
If I have to wait,just wait lor. Just kinda bummer I was so excited yesterday to get the books. Oh well.
TSleftycall9
post Feb 16 2022, 06:02 PM

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Update
Reply from shop cs
QUOTE
Dear Customer,

If a certain title only has 1 copy left, the status will change from in stock to "available for order from supplier" after you made purchase to avoid confusion to other customer.
Please allow 3-5 working days for us to process your order. Although stated as in stock, sometimes the book  has been reserved for another customer or still pending for processing at the warehouse.
In any case of change in stock availability, our webstore team will send an email to update the status.
Thank you.

Hmmm. Looks like still no conclusion until they update me again about the stocks. ☚ī¸
TSleftycall9
post Feb 17 2022, 04:27 PM

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QUOTE(kurangak @ Feb 17 2022, 08:03 AM)
They rarely attends email. Call or even better, go to their store to order from them directly
*
Called finally got someone picked up. The lady requested my order number and then repeated the same thing like email reply above when I asked about the stock status. She told me they haven't processed my order yet so need to wait few more days before they send another confirmation purchase email.

Very daunting but I can't complain much since this is the only store that has my wanted books with courier service.
TSleftycall9
post Feb 28 2022, 07:37 PM

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Update,parcel picked up.
Phewww.

Not sure what to say but honestly if you want to order books from this shop online better call in advance about their stocks.
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