QUOTE(Hardcore Leveling Warrior @ Jan 5 2025, 04:36 PM)

link to samsung malaysia CEO email
Wow thanks but looks not simple easy to get the free replacement
QUOTE(Hardcore Leveling Warrior @ Jan 5 2025, 05:37 PM)
i got below reply after i email to CEO
I have sent my phone to Service Center for their diagnosis / evaluation check. Now waiting for reply from their Service Management team.
mine is s23.
S22 S23 later S24's turn. Hopefully my Fold 5 no issues else dunno what to say
QUOTE(joschinyl @ Jan 5 2025, 07:33 PM)
Wow thanks but looks like a long hard battle to get the free replacement from Samsung
QUOTE(joschinyl @ Jan 6 2025, 02:36 PM)
Received this reply from Samsung:-
"Dear xxxxxxx,
Thank you for reaching out to Samsung Malaysia CEO Office. We sincerely regret to learn the experiences you have with your Device, Galaxy S22 Ultra.
Regarding the matter, we would advise you to surrender the Device to our Authorized Service Centre for evaluation check. Our service centre technician team will further assist and advise the highlighted issue of your Device. On top of that, once the technical report is available, our Service Management team will review accordingly and update you on this matter.
We understand the concerns you have highlighted in your email, and we aim to resolve this matter with you amicably."
I need to send my S22 Ultra to Service Centre for evaluation check.
Need to ask that contestchris, he got free replacement