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> Windows update killed my laptop

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TSHuman Nature
post Jan 15 2022, 03:03 PM, updated 6 months ago

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My laptop prompted for a windows update 2 days ago. I picked update and restart. After it completed its update and restarted, I shut the laptop down. Next morning (yesterday), I couldn't boot my laptop. Nothing happened. I thought maybe because it's time is up so spent whole day surveying for a new laptop.

But today, I got curious and did a quick search. Same thing is also reported by another Dell user 2 days ago, but his at least came on for few seconds and have beep sounds.

https://forums.techguy.org/threads/windows-...5/#post-9868751
QUOTE
Friday at 12:39 PM
Not very tech-savvy so please avoid using too much technical lingo as it will go right over my head.

I did a windows update this morning, and as it was shutting down to do the usual restart it does before finalizing update changes, it suddenly wouldn't boot properly. It comes on, shuts back off in a few seconds, then comes back on and beeps 6 times....and then nothing. It's on, but has a blank screen. Monitor doesn't even come on I think.

Can I please get some assistance?
Windows 8, Dell Inspiron. Any idea? Thanks

This post has been edited by Human Nature: Jan 15 2022, 03:09 PM
TSHuman Nature
post Jan 15 2022, 03:09 PM

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QUOTE(nate_nightroad @ Jan 15 2022, 03:08 PM)
Why not safe mode and rollback or windows restore to before the update?
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Can't. Unable to start the laptop at all.
TSHuman Nature
post Jan 15 2022, 03:18 PM

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QUOTE(mrcg @ Jan 15 2022, 03:10 PM)
my daughter's pc failed to start this morning after windows update last night..after disconected pci-e wifi card and it turn back on like normal..after that, i just reinstalled back the card and no more issue happen.

perhaps not the same issue but it might give u some ideas.
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Thanks.

I am not brave enough to open up my laptop biggrin.gif But yeah, this windows update can be a burden.
TSHuman Nature
post Jan 15 2022, 03:23 PM

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QUOTE(Wedchar2912 @ Jan 15 2022, 03:21 PM)
did it power on at all? as in the fan spinning or lights on?

if the issue is truly due to windows update, then remove the ssd that is the OS drive and see if the machine turns on. You should be able to get into BIOS at bare minimum.
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Did not power on at all. The power indicator blips for 1 sec and that's it.
TSHuman Nature
post Jan 15 2022, 04:13 PM

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QUOTE(PJng @ Jan 15 2022, 04:03 PM)
Windows 8? Why not upgrade 10
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The type that once familiar and did all the personalized setting, will refrain from tinkering biggrin.gif
TSHuman Nature
post Jan 15 2022, 04:30 PM

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QUOTE(chocobo7779 @ Jan 15 2022, 04:26 PM)
Do you recall what updates it is receiving?  It's quite rare for a Windows update to hard brick your laptop sweat.gif
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I didn't check. If I recall, it only gave two options, Update and Shutdown or Update and Restart. The funny thing is, it could restart till the login page.
TSHuman Nature
post Jan 15 2022, 05:08 PM

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QUOTE(PRSXFENG @ Jan 15 2022, 04:39 PM)
Sounds like maybe a bios related issue?

Sometimes bios updates can come down alongside windows updates and might cause issues
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Now that you mentioned, actually I am not sure what update is that whether a BIOS or window update. It just prompts when I want to shut down.
TSHuman Nature
post Jan 15 2022, 05:09 PM

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QUOTE(laksamana @ Jan 15 2022, 04:41 PM)
WTH Windows 8 ???

It's possible the HDD or SSD has failed
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I will still try to power on these few days. Hopefully it will boot up, then I will make back up and erase all data. Once it is done, may send to a repair shop to have a look.

Will compile all this possible reasons and inform the technician.
TSHuman Nature
post Jan 15 2022, 07:07 PM

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QUOTE(Muusyc @ Jan 15 2022, 06:31 PM)
Unplug from the power source, remove the battery out, and then hold the power button for 10 seconds. After that, plug back the power source without the battery, turn on the power.
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This method cannot work anymore. The power button was broken 2 years ago, battery earlier than that. At that time, I managed to bypass the power button. The laptop now just rely on the power cable to start.

QUOTE(Aftermaths @ Jan 15 2022, 06:37 PM)
Can it be your power plug suddenly dead?
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This came across my mind too. I still see the a yellow light on the power cable box thingy. Need to find a similar cable to test this out.
TSHuman Nature
post Jan 16 2022, 01:48 PM

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QUOTE(Muusyc @ Jan 16 2022, 01:39 PM)
Looks like your laptop is in a very bad shape and conditions. Now I really doubt that Windows update killed your laptop. Time to get yourself a new laptop.
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That is just the hardware power button part. Software wise was good. But yeah, am scouting for a new laptop.
TSHuman Nature
post Jan 16 2022, 03:15 PM

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QUOTE(netmatrix @ Jan 16 2022, 03:07 PM)
Can almost confirm the BIOS update not complete. I think the DOS screen came up and is halfway updating BIOS/ FIRMWARE with red text and TS shut the laptop off.

In fact almost all brand new laptop i saw sold in 2020/2021 had firmware updates came with windows update!

If the firmware came from DELL update there is a safety feature that it will not update if there is no charger attached to it. It will cycle telling you there is a problem or charger not detected.

But i have not seen the firmware delivered though windows update did that. Damn scary yo.

So if anyone bought new laptop immediately run windows update with charger on. Finish all the windows update and it should be fine.

BUT TS said laptop no power. I would just try another charger just in case. Very likely the charger failed and the battery depleted. No way that is going to boot again without at least a 15 minutes charge.
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I selected the update and restart option, so I shut down after it reached the windows login page. The laptop has the adapter/charger on as the battery is removed. I also suspect that the laptop did not receive the power as the indicator just blinked 1 sec, as though not enough of juice. The physical power button is already faulty before this, so maybe they are related.
TSHuman Nature
post Jan 24 2022, 03:35 PM

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QUOTE(twtang @ Jan 24 2022, 03:33 PM)
happened to my wife, windows 10 pro, XPS.
After windows updates before year end, laptop can't boot at all. Press power button no response.

Called Dell and replace mobo
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Oh, did the technician say what causes it?
TSHuman Nature
post Jan 24 2022, 03:44 PM

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QUOTE(twtang @ Jan 24 2022, 03:40 PM)
no, they just changed it. we waited for weeks for mobo to arrive.
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Luckily it is still under warranty, but caused this kind of inconveniences.
TSHuman Nature
post Jan 25 2022, 01:40 AM

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Common denominator seems to be dell. A few others who had the same issue were using dell too.

 

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