Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

> Windows update killed my laptop

views
     
TSHuman Nature
post Jan 15 2022, 03:03 PM, updated 6 months ago

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
My laptop prompted for a windows update 2 days ago. I picked update and restart. After it completed its update and restarted, I shut the laptop down. Next morning (yesterday), I couldn't boot my laptop. Nothing happened. I thought maybe because it's time is up so spent whole day surveying for a new laptop.

But today, I got curious and did a quick search. Same thing is also reported by another Dell user 2 days ago, but his at least came on for few seconds and have beep sounds.

https://forums.techguy.org/threads/windows-...5/#post-9868751
QUOTE
Friday at 12:39 PM
Not very tech-savvy so please avoid using too much technical lingo as it will go right over my head.

I did a windows update this morning, and as it was shutting down to do the usual restart it does before finalizing update changes, it suddenly wouldn't boot properly. It comes on, shuts back off in a few seconds, then comes back on and beeps 6 times....and then nothing. It's on, but has a blank screen. Monitor doesn't even come on I think.

Can I please get some assistance?
Windows 8, Dell Inspiron. Any idea? Thanks

This post has been edited by Human Nature: Jan 15 2022, 03:09 PM
nate_nightroad
post Jan 15 2022, 03:08 PM

Endless numbered days...
*******
Senior Member
3,392 posts

Joined: Mar 2007


Why not safe mode and rollback or windows restore to before the update?
TSHuman Nature
post Jan 15 2022, 03:09 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(nate_nightroad @ Jan 15 2022, 03:08 PM)
Why not safe mode and rollback or windows restore to before the update?
*
Can't. Unable to start the laptop at all.
mrcg
post Jan 15 2022, 03:10 PM

Getting Started
**
Junior Member
222 posts

Joined: Nov 2008
my daughter's pc failed to start this morning after windows update last night..after disconected pci-e wifi card and it turn back on like normal..after that, i just reinstalled back the card and no more issue happen.

perhaps not the same issue but it might give u some ideas.
TSHuman Nature
post Jan 15 2022, 03:18 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(mrcg @ Jan 15 2022, 03:10 PM)
my daughter's pc failed to start this morning after windows update last night..after disconected pci-e wifi card and it turn back on like normal..after that, i just reinstalled back the card and no more issue happen.

perhaps not the same issue but it might give u some ideas.
*
Thanks.

I am not brave enough to open up my laptop biggrin.gif But yeah, this windows update can be a burden.
Wedchar2912
post Jan 15 2022, 03:21 PM

On my way
****
Junior Member
648 posts

Joined: Apr 2019
QUOTE(Human Nature @ Jan 15 2022, 03:09 PM)
Can't. Unable to start the laptop at all.
*
did it power on at all? as in the fan spinning or lights on?

if the issue is truly due to windows update, then remove the ssd that is the OS drive and see if the machine turns on. You should be able to get into BIOS at bare minimum.
TSHuman Nature
post Jan 15 2022, 03:23 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(Wedchar2912 @ Jan 15 2022, 03:21 PM)
did it power on at all? as in the fan spinning or lights on?

if the issue is truly due to windows update, then remove the ssd that is the OS drive and see if the machine turns on. You should be able to get into BIOS at bare minimum.
*
Did not power on at all. The power indicator blips for 1 sec and that's it.
PJng
post Jan 15 2022, 04:03 PM

Look at all my stars!!
*******
Senior Member
8,227 posts

Joined: Oct 2017


Windows 8? Why not upgrade 10
TSHuman Nature
post Jan 15 2022, 04:13 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(PJng @ Jan 15 2022, 04:03 PM)
Windows 8? Why not upgrade 10
*
The type that once familiar and did all the personalized setting, will refrain from tinkering biggrin.gif
chocobo7779
post Jan 15 2022, 04:26 PM

Power is nothing without control
********
All Stars
14,025 posts

Joined: Sep 2010
QUOTE(Human Nature @ Jan 15 2022, 03:03 PM)
My laptop prompted for a windows update 2 days ago. I picked update and restart. After it completed its update and restarted, I shut the laptop down. Next morning (yesterday), I couldn't boot my laptop. Nothing happened. I thought maybe because it's time is up so spent whole day surveying for a new laptop.

But today, I got curious and did a quick search. Same thing is also reported by another Dell user 2 days ago, but his at least came on for few seconds and have beep sounds.

https://forums.techguy.org/threads/windows-...5/#post-9868751 Windows 8, Dell Inspiron. Any idea? Thanks
*
Do you recall what updates it is receiving? It's quite rare for a Windows update to hard brick your laptop sweat.gif

This post has been edited by chocobo7779: Jan 15 2022, 04:27 PM
TSHuman Nature
post Jan 15 2022, 04:30 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(chocobo7779 @ Jan 15 2022, 04:26 PM)
Do you recall what updates it is receiving?  It's quite rare for a Windows update to hard brick your laptop sweat.gif
*
I didn't check. If I recall, it only gave two options, Update and Shutdown or Update and Restart. The funny thing is, it could restart till the login page.
PRSXFENG
post Jan 15 2022, 04:39 PM

On my way
****
Junior Member
663 posts

Joined: Nov 2020


QUOTE(Human Nature @ Jan 15 2022, 03:23 PM)
Did not power on at all. The power indicator blips for 1 sec and that's it.
*
Sounds like maybe a bios related issue?

Sometimes bios updates can come down alongside windows updates and might cause issues

laksamana
post Jan 15 2022, 04:41 PM

Regular
******
Senior Member
1,130 posts

Joined: Nov 2006
From: An Illuminati organization ..


WTH Windows 8 ???

It's possible the HDD or SSD has failed

This post has been edited by laksamana: Jan 15 2022, 04:42 PM
TSHuman Nature
post Jan 15 2022, 05:08 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(PRSXFENG @ Jan 15 2022, 04:39 PM)
Sounds like maybe a bios related issue?

Sometimes bios updates can come down alongside windows updates and might cause issues
*
Now that you mentioned, actually I am not sure what update is that whether a BIOS or window update. It just prompts when I want to shut down.
TSHuman Nature
post Jan 15 2022, 05:09 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(laksamana @ Jan 15 2022, 04:41 PM)
WTH Windows 8 ???

It's possible the HDD or SSD has failed
*
I will still try to power on these few days. Hopefully it will boot up, then I will make back up and erase all data. Once it is done, may send to a repair shop to have a look.

Will compile all this possible reasons and inform the technician.
Muusyc
post Jan 15 2022, 06:31 PM

Getting Started
**
Junior Member
222 posts

Joined: Oct 2021
Unplug from the power source, remove the battery out, and then hold the power button for 10 seconds. After that, plug back the power source without the battery, turn on the power.

This post has been edited by Muusyc: Jan 15 2022, 06:33 PM
Aftermaths
post Jan 15 2022, 06:37 PM

On my way
****
Junior Member
510 posts

Joined: Apr 2012


Can it be your power plug suddenly dead?
TSHuman Nature
post Jan 15 2022, 07:07 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(Muusyc @ Jan 15 2022, 06:31 PM)
Unplug from the power source, remove the battery out, and then hold the power button for 10 seconds. After that, plug back the power source without the battery, turn on the power.
*
This method cannot work anymore. The power button was broken 2 years ago, battery earlier than that. At that time, I managed to bypass the power button. The laptop now just rely on the power cable to start.

QUOTE(Aftermaths @ Jan 15 2022, 06:37 PM)
Can it be your power plug suddenly dead?
*
This came across my mind too. I still see the a yellow light on the power cable box thingy. Need to find a similar cable to test this out.
Mea Culpa
post Jan 16 2022, 12:12 AM

Look at all my stars!!
*******
Senior Member
3,418 posts

Joined: Jan 2009
A damaged SSD I/O controller does that to.. Your Laptop powers on 1-2 sec then shut off.. try removing SSD see if the laptop still turn itself off.

Can be motherboard problem also.

This post has been edited by Mea Culpa: Jan 16 2022, 12:13 AM
Muusyc
post Jan 16 2022, 01:39 PM

Getting Started
**
Junior Member
222 posts

Joined: Oct 2021
QUOTE(Human Nature @ Jan 15 2022, 07:07 PM)
This method cannot work anymore. The power button was broken 2 years ago, battery earlier than that. At that time, I managed to bypass the power button. The laptop now just rely on the power cable to start.
*
Looks like your laptop is in a very bad shape and conditions. Now I really doubt that Windows update killed your laptop. Time to get yourself a new laptop.
TSHuman Nature
post Jan 16 2022, 01:48 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(Muusyc @ Jan 16 2022, 01:39 PM)
Looks like your laptop is in a very bad shape and conditions. Now I really doubt that Windows update killed your laptop. Time to get yourself a new laptop.
*
That is just the hardware power button part. Software wise was good. But yeah, am scouting for a new laptop.
Muusyc
post Jan 16 2022, 02:08 PM

Getting Started
**
Junior Member
222 posts

Joined: Oct 2021
QUOTE(Human Nature @ Jan 16 2022, 01:48 PM)
That is just the hardware power button part. Software wise was good. But yeah, am scouting for a new laptop.
*
doh.gif

» Click to show Spoiler - click again to hide... «

netmatrix
post Jan 16 2022, 03:07 PM

The machine... it sees everything.
*******
Senior Member
6,146 posts

Joined: Jan 2003
From: Zion


QUOTE(PRSXFENG @ Jan 15 2022, 04:39 PM)
Sounds like maybe a bios related issue?

Sometimes bios updates can come down alongside windows updates and might cause issues
*
Can almost confirm the BIOS update not complete. I think the DOS screen came up and is halfway updating BIOS/ FIRMWARE with red text and TS shut the laptop off.

In fact almost all brand new laptop i saw sold in 2020/2021 had firmware updates came with windows update!

If the firmware came from DELL update there is a safety feature that it will not update if there is no charger attached to it. It will cycle telling you there is a problem or charger not detected.

But i have not seen the firmware delivered though windows update did that. Damn scary yo.

So if anyone bought new laptop immediately run windows update with charger on. Finish all the windows update and it should be fine.

BUT TS said laptop no power. I would just try another charger just in case. Very likely the charger failed and the battery depleted. No way that is going to boot again without at least a 15 minutes charge.
TSHuman Nature
post Jan 16 2022, 03:15 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(netmatrix @ Jan 16 2022, 03:07 PM)
Can almost confirm the BIOS update not complete. I think the DOS screen came up and is halfway updating BIOS/ FIRMWARE with red text and TS shut the laptop off.

In fact almost all brand new laptop i saw sold in 2020/2021 had firmware updates came with windows update!

If the firmware came from DELL update there is a safety feature that it will not update if there is no charger attached to it. It will cycle telling you there is a problem or charger not detected.

But i have not seen the firmware delivered though windows update did that. Damn scary yo.

So if anyone bought new laptop immediately run windows update with charger on. Finish all the windows update and it should be fine.

BUT TS said laptop no power. I would just try another charger just in case. Very likely the charger failed and the battery depleted. No way that is going to boot again without at least a 15 minutes charge.
*
I selected the update and restart option, so I shut down after it reached the windows login page. The laptop has the adapter/charger on as the battery is removed. I also suspect that the laptop did not receive the power as the indicator just blinked 1 sec, as though not enough of juice. The physical power button is already faulty before this, so maybe they are related.
Muusyc
post Jan 23 2022, 05:17 PM

Getting Started
**
Junior Member
222 posts

Joined: Oct 2021
QUOTE(netmatrix @ Jan 16 2022, 03:07 PM)
Can almost confirm the BIOS update not complete. I think the DOS screen came up and is halfway updating BIOS/ FIRMWARE with red text and TS shut the laptop off.

In fact almost all brand new laptop i saw sold in 2020/2021 had firmware updates came with windows update!

If the firmware came from DELL update there is a safety feature that it will not update if there is no charger attached to it. It will cycle telling you there is a problem or charger not detected.

But i have not seen the firmware delivered though windows update did that. Damn scary yo.

So if anyone bought new laptop immediately run windows update with charger on. Finish all the windows update and it should be fine.

BUT TS said laptop no power. I would just try another charger just in case. Very likely the charger failed and the battery depleted. No way that is going to boot again without at least a 15 minutes charge.
*
I really doubt that the case especially when the battery is not present as been told by TS earlier, and I do recall by default (for safety reason) Dell laptop to be able to do a BIOS/Firmware updating both the AC adapter and battery must present unless a special DOS command is used to skipped the battery detection before a flashing is allowed to continue with warning to further allowing the process to proceed.

user posted image

This post has been edited by Muusyc: Jan 23 2022, 05:35 PM
ktek
post Jan 24 2022, 03:28 PM

워터파크
********
All Stars
11,230 posts

Joined: Jul 2006
hold FN + D + power button
he will run dell system checking
ktek
post Jan 24 2022, 03:29 PM

워터파크
********
All Stars
11,230 posts

Joined: Jul 2006
power button rosak, we change turn on function to ac recovery
twtang
post Jan 24 2022, 03:33 PM

On my way
****
Junior Member
602 posts

Joined: May 2005
happened to my wife, windows 10 pro, XPS.
After windows updates before year end, laptop can't boot at all. Press power button no response.

Called Dell and replace mobo
TSHuman Nature
post Jan 24 2022, 03:35 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(twtang @ Jan 24 2022, 03:33 PM)
happened to my wife, windows 10 pro, XPS.
After windows updates before year end, laptop can't boot at all. Press power button no response.

Called Dell and replace mobo
*
Oh, did the technician say what causes it?
twtang
post Jan 24 2022, 03:40 PM

On my way
****
Junior Member
602 posts

Joined: May 2005
QUOTE(Human Nature @ Jan 24 2022, 03:35 PM)
Oh, did the technician say what causes it?
*
no, they just changed it. we waited for weeks for mobo to arrive.
TSHuman Nature
post Jan 24 2022, 03:44 PM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
QUOTE(twtang @ Jan 24 2022, 03:40 PM)
no, they just changed it. we waited for weeks for mobo to arrive.
*
Luckily it is still under warranty, but caused this kind of inconveniences.
msacras
post Jan 25 2022, 12:26 AM

Regular
******
Senior Member
1,414 posts

Joined: Jan 2019
I ain't actually surprised.

My Vostro3700 died few years ago on WIN8 too. I suspect it's the windows update messing and corrupted the BIOS somehow to the point the PC simply bricked.

This post has been edited by msacras: Jan 25 2022, 12:27 AM
TSHuman Nature
post Jan 25 2022, 01:40 AM

- student of human nature -
*********
All Stars
23,013 posts

Joined: Jan 2003
Common denominator seems to be dell. A few others who had the same issue were using dell too.

 

Change to:
| Lo-Fi Version
0.0233sec    0.77    5 queries    GZIP Disabled
Time is now: 3rd July 2022 - 05:46 PM