Oct 11 2022, 08:45 AM
QUOTE(PeeEl @ Sep 28 2022, 04:31 PM)
I always knew Maxis is all the money and service to customers plays second fiddle. Today’s episode for me fortifies it 100%.
My contract with them and by the way I have stayed loyal despite issues cropping up every so often for no less than 40 years, has expired sometime back but I had been waiting for the iPhone 14 series to come out thus holding on renewing until now.
This morning I went to their centre to renew my contract in order to get a 14 Pro. But you know what was told to me? They do not allow existing customers to get the iPhone, not until end of the year. Only new customers signing up for new lines. How ludicrous can you get? Is this how an entity treat their customers not to mention long time loyal ones?
If anyone of senior standing attached to Maxis reads this, I think and hope you advise the management to rethink your strategies lest you slowly but surely lose your customer base just like Astro now despite their monopoly, as much like you, they are just as arrogant.
Walk-in to maxis citta mall recently to collect my phone, suddenly they told me to add 1 sup line+accesories(3rd party PD&cable). Feel like unfair for me as a customer bcoz during preorder they didn't highlight this shit. They upsell too much. My contract with them and by the way I have stayed loyal despite issues cropping up every so often for no less than 40 years, has expired sometime back but I had been waiting for the iPhone 14 series to come out thus holding on renewing until now.
This morning I went to their centre to renew my contract in order to get a 14 Pro. But you know what was told to me? They do not allow existing customers to get the iPhone, not until end of the year. Only new customers signing up for new lines. How ludicrous can you get? Is this how an entity treat their customers not to mention long time loyal ones?
If anyone of senior standing attached to Maxis reads this, I think and hope you advise the management to rethink your strategies lest you slowly but surely lose your customer base just like Astro now despite their monopoly, as much like you, they are just as arrogant.
I thought this apply to specific branch. From your case, so normally most of maxis store will use this policy to existing customer. The main reason i choose to walk-in is normal contract with epp. thru on9 can't do epp like blue telco have.
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