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 Maxis Call Quality Issue Recently

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TScoconutzz
post Dec 15 2021, 05:10 PM, updated 4y ago

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Just wanted to know if it's my phone issue or Maxis issue.

i) Drop Calls very frequent
ii) Talking after a while , the other party will sound like a robot or wont be able to hear them
iii) Maxis 4G data kinda slow


are you guys facing the same issue? (i) and (ii) is almost happening on every call
uncle_ben
post Dec 15 2021, 05:20 PM

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Well... same issue I am facing; impossible to accept data quality, intermittent calls disconnect (found out that it was caused by VOLTE going away, and the signal being switched to 2G).

And for all these, you can thank Ericsson for pharking it up.
moxxon
post Dec 15 2021, 05:21 PM

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I too have recently been having the issues you've put down. My location in Penang

I thought it was just my phone acting up...
thankyou
post Dec 15 2021, 05:39 PM

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What to do? Management gatal... Huawei core so good... die die want to change to Ericsson core...

Now everyday facing stability issue...

This post has been edited by thankyou: Dec 15 2021, 05:39 PM
Strike Eureka
post Dec 15 2021, 08:29 PM

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I always wondering, i use maxis no issues you guys so many issues punya hmm.gif
NagaK
post Dec 15 2021, 09:29 PM

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QUOTE(coconutzz @ Dec 15 2021, 05:10 PM)
Just wanted to know if it's my phone issue or Maxis issue.

i) Drop Calls very frequent
ii) Talking after a while , the other party will sound like a robot or wont be able to hear them
iii) Maxis 4G data kinda slow
are you guys facing the same issue? (i) and (ii) is almost happening on every call
*
Yes call drop frequently due to its switching to 2G when 4G signal is weak
also 4G data speed also sucks
TScoconutzz
post Dec 16 2021, 10:06 AM

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QUOTE(Strike Eureka @ Dec 15 2021, 08:29 PM)
I always wondering, i use maxis no issues you guys so many issues punya hmm.gif
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you are one of the lucky ones then
sadlyfalways
post Dec 16 2021, 03:56 PM

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QUOTE(coconutzz @ Dec 15 2021, 05:10 PM)
Just wanted to know if it's my phone issue or Maxis issue.

i) Drop Calls very frequent
ii) Talking after a while , the other party will sound like a robot or wont be able to hear them
iii) Maxis 4G data kinda slow
are you guys facing the same issue? (i) and (ii) is almost happening on every call
*
yap, a lot of my maxis family members are having issues with calls and data. celcom too. im digi so far okay but digi still got 3g network in klang valley. must wait and see if digi also kabtoi later
sadlyfalways
post Dec 16 2021, 03:58 PM

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QUOTE(thankyou @ Dec 15 2021, 05:39 PM)
What to do? Management gatal... Huawei core so good... die die want to change to Ericsson core...

Now everyday facing stability issue...
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when did they switch to ericsson? Because i've been having horrible stability issues with maxis since before covid until i switched out
p4n6
post Dec 16 2021, 04:29 PM

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QUOTE(coconutzz @ Dec 15 2021, 05:10 PM)
Just wanted to know if it's my phone issue or Maxis issue.

i) Drop Calls very frequent
ii) Talking after a while , the other party will sound like a robot or wont be able to hear them

*
How you know is not the other party having issue in this case? biggrin.gif
thankyou
post Dec 16 2021, 04:46 PM

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QUOTE(sadlyfalways @ Dec 16 2021, 03:58 PM)
when did they switch to ericsson? Because i've been having horrible stability issues with maxis since before covid until i switched out
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Probably started since Dec 2019 +- ... every since then many issues...
TScoconutzz
post Dec 16 2021, 05:27 PM

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QUOTE(p4n6 @ Dec 16 2021, 04:29 PM)
How you know is not the other party having issue in this case?  biggrin.gif
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I don't know that's why i am asking if anyone is having the same issues here smile.gif
Lone Wolf X
post Dec 16 2021, 05:30 PM

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Having the same issue for the past 2 weeks. Phone has full bar but if someone calls it does not go thru. At first I thought it was because I updated the phone. But still keeps happening intermittently.

Have called Maxis just now said they have reset my line. So right now just monitoring.
TScoconutzz
post Dec 16 2021, 05:49 PM

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QUOTE(Lone Wolf X @ Dec 16 2021, 05:30 PM)
Having the same issue for the past 2 weeks. Phone has full bar but if someone calls it does not go thru. At first I thought it was because I updated the phone. But still keeps happening intermittently.

Have called Maxis just now said they have reset my line. So right now just monitoring.
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oh reset line? hmm..i should try
p4n6
post Dec 17 2021, 06:45 AM

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QUOTE(coconutzz @ Dec 16 2021, 05:27 PM)
I don't know that's why i am asking if anyone is having the same issues here smile.gif
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Haha just kidding. I personally feel drop call and silent call issue after Volte was introduced. And im calling Maxis to Maxis so no excuse there.
TScoconutzz
post Dec 17 2021, 11:27 AM

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QUOTE(p4n6 @ Dec 17 2021, 06:45 AM)
Haha just kidding. I personally feel drop call and silent call issue after Volte was introduced. And im calling Maxis to Maxis so no excuse there.
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no worries, i know you're just joking. Cheers!
Singh93
post Dec 18 2021, 08:27 AM

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Seriously call drops is too frequent now. Call quality is shit, notice it become worse after volte activation
TScoconutzz
post Dec 18 2021, 09:57 PM

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Call Centre told me they have new sim card since Dec 1st, ask me to go change it and they are confident that it solves the problem.

So i went to pyramid today, long q but for sim change, just walk in and self service at the machine, no need to Q but let the guard know.

Let's see if it helps. I will update again asap if SIM change helps



Note: only Maxis Centers like Pyramid, KLCC, Gardens. Not the dealer shop. Dealer shop they don't even know such a thing, but at Pyramid today i ask teh same question at Maxis Center and he told me the same thing. It synced with the call center

This post has been edited by coconutzz: Dec 18 2021, 09:58 PM
NagaK
post Dec 19 2021, 01:50 AM

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QUOTE(coconutzz @ Dec 18 2021, 09:57 PM)
Call Centre told me they have new sim card since Dec 1st, ask me to go change it and they are confident that it solves the problem.

So i went to pyramid today, long q but for sim change, just walk in and self service at the machine, no need to Q but let the guard know.

Let's see if it helps. I will update again asap if SIM change helps
Note: only Maxis Centers like Pyramid, KLCC, Gardens. Not the dealer shop. Dealer shop they don't even know such a thing, but at Pyramid today i ask teh same question at Maxis Center and he told me the same thing. It synced with the call center
*
Any pic of new SIM card how it looks?
TScoconutzz
post Dec 19 2021, 08:39 AM

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QUOTE(NagaK @ Dec 19 2021, 01:50 AM)
Any pic of new SIM card how it looks?
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Looks the same but hope it works

This post has been edited by coconutzz: Dec 19 2021, 08:42 AM


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