Hi, I have been using Maxis Broadband 30Mbps for the past 2 years and when the installer came to my place 2 years ago, they setted up my router and selected 2G connection. Now after 2 years I opted to install Maxis fibre and now the Maxis guy tells me that all this while I could have used the 5G connection which I never knew about and did not get around seeing this option myself as I was overseas and only my parents were around.

Now I wish to know how can a I make a complaint about this as obviously I was not given the correct information and was deprived from being able to use the services that I am entitled to. When I did a speed test there is definitely a huge difference between the speed I was able to get with 2g vs 5g!

any suggestions are much appreciated.

What is the max speed you can get with “2g” and “5g” currently?

On a 30Mbps connection you'd be hard pressed to see any difference between a 2.4Ghz WIFI and 5Ghz WIFI.
Now that you're using a much faster fiber service, you will be able to see a difference. For example at my house, the 2.4GHz connection tops out at about 60Mbps, which is not too bad considering it also has a longer range.

It is not a perfect install, but If you are using only internet its not really a valid issue for 30mbps line. You are wasting your time lamenting over nonexistent issue.

2.4ghz wifi n still give you at very least 72 mbps at reasonably long range. Although 144 or 300mbps is much more common.

This post has been edited by failed.hashcheck: Dec 6 2021, 11:41 AM

On a side note also, not all older device can support 5Ghz and the range is definitely shorter than 2.4Ghz.

2G Upload speed: 17Mbps
2G Download speed: 12.4Mbps

5G Upload speed: 20Mbps
5G Download speed: 48.7Mbps

And this is not a huge difference?

I am on Maxis Fibre 30Mbps but using copper cable for the past 2 years as it was not yet possible to install fibre at my place.

my phones and laptop can detect 5g, my desktop not.

yes sure a big difference. But don't think you have any case for it. By default, the majority is using the 2ghz band. Unless u were experience slowness the past 2 years then u should have raised the issue with them. If u did not it means it didn't affect u in a drastic way.
5ghz range is usually short too that is why 2ghz is the preferred band always.

It's kinda grey to say they cheated. i would say it's more about whether they have obligation to educate users about 2ghz vs 5ghz or whether the users would know it by themselves that they want 5ghz.

well, this is a case of witholding information. the fact that I can see a huge difference in speed is an indication that I could have had access to better connection- my parents did experience slow connection issues especially when they needed to use zoom etc and they often appeared blurred on the screen or kept reconnecting on whatsapp-

why cant this be a case when I am paying a hefty amount of money every month and when I actually could only reach half of the 30Mbps speed even and I am testing it at a very close range to my modem?

for non tech savvy person it's definitely easier to keep it on 2.4ghz band as it has longer range. so moving around the house you'd get lesser interruption from switching from 5ghz to 2.4ghz band.
so rather than explaining things to you they just take the easier path and keep you on 2.4ghz.
but as others have pointed out, 2.4ghz can go well above 30mbps so technically they're not cheating you out of your speed.

okay, i understand that but i am not a non tech savvy person and it would have just taken not more than 5 minutes to explain this. now about the longer range thing was not explained to me from the guy who revealed the possibility to connect to 5g. Maybe because i am in a small apartment that I should not have this issue with range even on a 5g connection?

As long as the installer had setup the internet functionable and 2.4Ghz/5Ghz wifi is working,then that is no wrong on the installer.

that is not the point here..I could have known that these options existed and if my devices were able to connect to 5G, i would have used it instead of a lower speed.
I dont understand why people are just giving in to things and not trying to learn from these kind of situations.

I was actually going to upgrade my plan to fibre cable and Maxis informed me that my appointment was at 9.30am, the guy comes, sits down and does some checks only to wait for more than 2 hours for the the TM guys to do the actual wiring etc. Based on previous experience of shifting from Streamyx to Maxis, it was already a nightmare to first wait for these technicians who take their own sweet time to show up to then be told that the Internet has some problems after installation to not having internet for almost a day. I could not bear going through the same nightmare again although I really wished I could change to fiber now when there is a possibility to do so. On top of that, I was not told at all that the TM guys would most probably charge me for the wiring job as this is an old building and would not have direct fiber connection...

Using another internet provider is like that. Only using Unifi, the installer will reach on-time. You better pray that your fiber connection don't have any problem or else the downtime will be a lot longer. It can be up to 1 week.

Actually.... TS is referring to network 2G vs 5G -OR- Wifi Connectivity of 2.4ghz vs 5.0 ghz?
Seems like some of the above replies are discussing/talking on different issue.

but the problem is that you are using only 30mbps and after taking into account for signal loss and depreciation, most probably your max for 30mbps is only 20-25mbps.

That also depends on your router and the receiving tech eg wifi usb stick...

This post has been edited by loki: Dec 6 2021, 02:06 PM

I am talking about the Wifi connectivity setup in my router. The installer did not setup the 5.0ghz option and just setup the 2.4ghz option and left 2 years ago. Only now I saw there was an option to activate the 5.0ghz option too

What fiber connection are you on now? You can only get these speed?

How is it having 30mb package can get 48 (50mb) speed by just changing to 5ghz. the different are bigger because now u upgraded the fibre internet to 50mb package i believe.
Before this, 20mb vs 30mb i think should be good given the wider range of 2ghz wifi. But thats true, it should be enabled by the installer.

like others pointed out, 2ghz is the common band. If u had issue with the connection u should have done the speed test and raised up the issue to get it fixed.

Another factor i would like to add is the speed of using 2.4ghz is also due to the devices. Router, phone, computer, (their receive and transmit capability). That's why some people change router and do not use the given router.

Anyway, at least now u know and we learn something new everyday.

By right 2.4ghz & 5.0 ghz shall get the same upload & download speedtest. 2.4ghz is much better if your device is far further from the router as compare to 5.0ghz.

At first i was reading ohh 2G GPRS slow speed and 5G LTE high speed but then i realized u meant 2.4Ghz and 5Ghz wifi connection.


Sorry to burst ur bubble, actually it doesnt really differ much especially for your parents i doubt they transferring big volume data..

Correct way is use LAN cable not WiFi for speed test.

sorry for the confusion, yes I meant between the 2.4Ghz vs the 5Ghz wireless connection. As i mentioned before I was not here to notice the difference but i did notice that my parents video transmission via zoom or whatsapp were quite choppy at times.. I am not sure yet if being connected to the 5Ghz connection would show any significant difference and I noticed most of my neighbours are also on the 2.4Ghz Wifi connection..

I am still afraid of upgrading to fibre cable at this point as the connection to my place will require the cable being exposed from the wirebox outside the apartment and extended all the way into the apartment through small hole above the entrance door.. what if something destroys the cable outside? how quick is the turn around time to repair etc? does anyone have any experience or can link to another post that already discusses these things? thanks

1. 2.4Ghz Max Transfer speed is 450Mbps to 600Mbps
2. 5Ghz Max Transfer speed is 1300Mbps above.

You subscribe 30Mbps connection

2.4Ghz got better penetration for solid object and further distance
5Ghz got lesser penetration for solid object and shorter distance

You should not feel any different, the further distance, might be choppy but you shall glad it able to connect due to 2.4Ghz.

so based on this information, is it necessary to convert to fibre cable especially when the building is not pre-configured with fibre socket or is it possible to just get another router that can support higher speeds?

With that said your devices also need to support the higher speed, a lot of cheap desktops/laptops comes with N150 2.4Ghz only adapters which are slower

Maxis Fibre got 4G backup ircc so if fibre cable patah it will switch over to 4g mode until it is fixed, so you don't loose connection (but 4G will be slower lah)
as for turn around to repair, depends on if your area is using TM or Maxis infra, if TM then I think need to get TM to come out and fix which will take longer than Maxis themselves probably,

30mbps package only..u not rugi anything la..
urself dont even know what your router is capable of..

my 2.4ghz wifi can reach download speed around 60+ mbps also

yes..that's how it's done for building not preconfigured with fibre socket or fibre ready building. Very common. No issues one.
Use fibre, that's my advice and i am sure others will agree too. Discard your old plan.

how to get upto that speed? what modem and router are you using?

ancient router from unifi last time,dlink dir-850. im using other broadband service 100mbps package, reason i still connect to 2.4ghz wifi sometimes is because it give better wall penetration.

i really wanted to but i did not know that it will involve all this external work and so far i have not seen any other neighbours here doing it. also they did not tell me that there will be extra charges for this kind of work plus the contractors came hours later when i have to start working already and because i had an experience with them before with the coordination between Maxis and TM sort of gave me a phobia that a bad work is going to happen again

nowadays any AC router can get you more than 30mbps.
another thing is even if your router can give you more, if your device is too old your device can’t accept such high speeds

they really could have done better by preparing customers to know what to expect as this kind of setup without pre-configured cable could take hours and especially when there is no way to know who will come when.. obviously there is a coordination problem between the providers

Lmaooo I know unifi damn pissy when others use their networks for resale. No way you subscribe to 30mbps on maxis and get 48 ahhahaha. Maybe just a glitch wei 😂😂😂

Stop crying over spoilt milk, let bygones be bygones and move on from the incident.

Learn to be more tech savvy and don’t make the same mistake.

If you didn’t complain to them for over 2 years that you were not getting subscribed speeds means you didn’t know or you didn’t even care.

Please stop embarrassing yourself here

Yeah usually you get around 28Mbps if Maxis is riding on Unifi infra

However, if you are on Maxis infra you can see 38Mbps to 40Mbps, never got as high as 48 though lol

this is from sitting in a closed room a few metres away from the router..
i dont care if i am asking stupid questions or stating something ridiculous at this point.. thats the only way to learn!

and as I already said several times.. i was not even here to notice anything. now that I had the opportunity to come back and visit my parents and thought of switching to fibre cable that I found out that this option to switch to 5ghz existed all the while..

This post has been edited by purple_rain2011: Dec 7 2021, 05:59 PM

Yeah i think he made up that number 🤔 or just honest typo from 28 or 38.

That aside, the 2 vs 5 ghz numbers seems off even if it tops at 30mbps. The only explaination I could come with is interference from other 2.4ghz or simply channel congestion.

This post has been edited by failed.hashcheck: Dec 7 2021, 06:58 PM

this is today on 2.4Ghz in a closed room a few metres away from router at 7pm ~ so ya probably due to other users as the last test was in the morning

WiFi will be always lesser regardless 2.4 or 5 GHz besides limitations from devices.

If you're in an apartment block there will many people competing for the same wifi bandwith, particularly on 2.4GHz. I'm sure if you do a wifi survey you'll see many AP's on the same channel.

Best to set your 2.4GHz channel bandwidth to 20MHz.

This post has been edited by kk131: Dec 7 2021, 07:38 PM

Ok bro I understand

Shameless plug I want to show off my WiFi too lmao

This is because of channel overlapping. Does your neighborhood has many WiFi SSID? If yes then that is the issue. 2.4Ghz WiFi tend to get overlap easily with other channel, even using microwave can affect the 2.4Ghz channel. This is not getting cheated, you have to do your own research about this, or ask them when they were installing your internet long time ago.