Hi, I have been using Maxis Broadband 30Mbps for the past 2 years and when the installer came to my place 2 years ago, they setted up my router and selected 2G connection. Now after 2 years I opted to install Maxis fibre and now the Maxis guy tells me that all this while I could have used the 5G connection which I never knew about and did not get around seeing this option myself as I was overseas and only my parents were around.

Now I wish to know how can a I make a complaint about this as obviously I was not given the correct information and was deprived from being able to use the services that I am entitled to. When I did a speed test there is definitely a huge difference between the speed I was able to get with 2g vs 5g!

any suggestions are much appreciated.

What is the max speed you can get with “2g” and “5g” currently?

On a 30Mbps connection you'd be hard pressed to see any difference between a 2.4Ghz WIFI and 5Ghz WIFI.
Now that you're using a much faster fiber service, you will be able to see a difference. For example at my house, the 2.4GHz connection tops out at about 60Mbps, which is not too bad considering it also has a longer range.

It is not a perfect install, but If you are using only internet its not really a valid issue for 30mbps line. You are wasting your time lamenting over nonexistent issue.

2.4ghz wifi n still give you at very least 72 mbps at reasonably long range. Although 144 or 300mbps is much more common.

This post has been edited by failed.hashcheck: Dec 6 2021, 11:41 AM

On a side note also, not all older device can support 5Ghz and the range is definitely shorter than 2.4Ghz.

2G Upload speed: 17Mbps
2G Download speed: 12.4Mbps

5G Upload speed: 20Mbps
5G Download speed: 48.7Mbps

And this is not a huge difference?

I am on Maxis Fibre 30Mbps but using copper cable for the past 2 years as it was not yet possible to install fibre at my place.

my phones and laptop can detect 5g, my desktop not.

yes sure a big difference. But don't think you have any case for it. By default, the majority is using the 2ghz band. Unless u were experience slowness the past 2 years then u should have raised the issue with them. If u did not it means it didn't affect u in a drastic way.
5ghz range is usually short too that is why 2ghz is the preferred band always.

It's kinda grey to say they cheated. i would say it's more about whether they have obligation to educate users about 2ghz vs 5ghz or whether the users would know it by themselves that they want 5ghz.

well, this is a case of witholding information. the fact that I can see a huge difference in speed is an indication that I could have had access to better connection- my parents did experience slow connection issues especially when they needed to use zoom etc and they often appeared blurred on the screen or kept reconnecting on whatsapp-

why cant this be a case when I am paying a hefty amount of money every month and when I actually could only reach half of the 30Mbps speed even and I am testing it at a very close range to my modem?

for non tech savvy person it's definitely easier to keep it on 2.4ghz band as it has longer range. so moving around the house you'd get lesser interruption from switching from 5ghz to 2.4ghz band.
so rather than explaining things to you they just take the easier path and keep you on 2.4ghz.
but as others have pointed out, 2.4ghz can go well above 30mbps so technically they're not cheating you out of your speed.

okay, i understand that but i am not a non tech savvy person and it would have just taken not more than 5 minutes to explain this. now about the longer range thing was not explained to me from the guy who revealed the possibility to connect to 5g. Maybe because i am in a small apartment that I should not have this issue with range even on a 5g connection?

As long as the installer had setup the internet functionable and 2.4Ghz/5Ghz wifi is working,then that is no wrong on the installer.

that is not the point here..I could have known that these options existed and if my devices were able to connect to 5G, i would have used it instead of a lower speed.
I dont understand why people are just giving in to things and not trying to learn from these kind of situations.

I was actually going to upgrade my plan to fibre cable and Maxis informed me that my appointment was at 9.30am, the guy comes, sits down and does some checks only to wait for more than 2 hours for the the TM guys to do the actual wiring etc. Based on previous experience of shifting from Streamyx to Maxis, it was already a nightmare to first wait for these technicians who take their own sweet time to show up to then be told that the Internet has some problems after installation to not having internet for almost a day. I could not bear going through the same nightmare again although I really wished I could change to fiber now when there is a possibility to do so. On top of that, I was not told at all that the TM guys would most probably charge me for the wiring job as this is an old building and would not have direct fiber connection...

Using another internet provider is like that. Only using Unifi, the installer will reach on-time. You better pray that your fiber connection don't have any problem or else the downtime will be a lot longer. It can be up to 1 week.

Actually.... TS is referring to network 2G vs 5G -OR- Wifi Connectivity of 2.4ghz vs 5.0 ghz?
Seems like some of the above replies are discussing/talking on different issue.

but the problem is that you are using only 30mbps and after taking into account for signal loss and depreciation, most probably your max for 30mbps is only 20-25mbps.

That also depends on your router and the receiving tech eg wifi usb stick...

This post has been edited by loki: Dec 6 2021, 02:06 PM

I am talking about the Wifi connectivity setup in my router. The installer did not setup the 5.0ghz option and just setup the 2.4ghz option and left 2 years ago. Only now I saw there was an option to activate the 5.0ghz option too

What fiber connection are you on now? You can only get these speed?

How is it having 30mb package can get 48 (50mb) speed by just changing to 5ghz. the different are bigger because now u upgraded the fibre internet to 50mb package i believe.
Before this, 20mb vs 30mb i think should be good given the wider range of 2ghz wifi. But thats true, it should be enabled by the installer.