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 How to turn off digi data service？

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TSheinlein
post Nov 13 2021, 06:58 PM, updated 5y ago

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I didnt use my digi mobile data but it keeps deduct money from it? is there any hidden method to turn of data service?
xHj09
post Nov 13 2021, 07:03 PM

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deduct money? prepaid?

just unsubscribe and buy daily/weekly plan when needed.

havent use digi prepaid in over a decade, should be able to unsub
jimbet1337
post Nov 13 2021, 07:04 PM

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Turn off by using toggle mobile data option on your phone
qsub
post Nov 13 2021, 07:06 PM

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Change phone network setting to 2G.
TSheinlein
post Nov 13 2021, 07:07 PM

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QUOTE(xHj09 @ Nov 13 2021, 07:03 PM)
deduct money? prepaid?

just unsubscribe and buy daily/weekly plan when needed.

havent use digi prepaid in over a decade, should be able to unsub
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the thing is i didnt buy any data plan or use it

QUOTE(jimbet1337 @ Nov 13 2021, 07:04 PM)
Turn off by using toggle mobile data option on your phone
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I never turn on my mobile data but my credit is deducted everyday, then i check itemized statement only know it secretly deduct from data service

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xswatch
post Nov 13 2021, 07:07 PM

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QUOTE(jimbet1337 @ Nov 13 2021, 07:04 PM)
Turn off by using toggle mobile data option on your phone
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this
TSheinlein
post Nov 13 2021, 07:08 PM

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QUOTE(qsub @ Nov 13 2021, 07:06 PM)
Change phone network setting to 2G.
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Just set to 2G as suggest by you
SUSNew Klang
post Nov 13 2021, 07:09 PM

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Are you using GPRS 2.5G?
Momo33
post Nov 13 2021, 07:09 PM

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QUOTE(heinlein @ Nov 13 2021, 07:58 PM)
I didnt use my digi mobile data but it keeps deduct money from it? is there any hidden method to turn of data service?
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you may have activated some service.

Call customer care to check .
TSheinlein
post Nov 13 2021, 07:09 PM

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QUOTE(xswatch @ Nov 13 2021, 07:07 PM)
this
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i never toggle it on unless i go out, even it toggle on, it use umobile data which is set as default mobile data
TSheinlein
post Nov 13 2021, 07:10 PM

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QUOTE(New Klang @ Nov 13 2021, 07:09 PM)
Are you using GPRS 2.5G?
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what is that? how to check?

QUOTE(Momo33 @ Nov 13 2021, 07:09 PM)
you may have activated  some service.

Call  customer care to check  .
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i talk to customer care in fb and twitter, then halfway ignore me
xHj09
post Nov 13 2021, 07:10 PM

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QUOTE(heinlein @ Nov 13 2021, 07:07 PM)
the thing is i didnt buy any data plan or use it
I never turn on my mobile data but my credit is deducted everyday, then i check itemized statement only know it secretly deduct from data service

user posted image
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dang.

just checked, a simple search

https://community.digi.com.my/t5/Prepaid/Da...tion/td-p/34218

QUOTE
If you do not have free basic internet or data plan, you can avoid/reduce this occurrence by turning off LTE network option on your phone. Some devices still sends small number of data packet even if mobile data switch is off when it is on LTE network. Hence the newer prepaid plans all have free basic internet to avoid this occurrence too. You may also contact Digi to turn off Pay As You Use internet option. You will not be able to use the internet until an internet add-on has been purchased, if you take this option.
qsub
post Nov 13 2021, 07:12 PM

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QUOTE(heinlein @ Nov 13 2021, 07:08 PM)
Just set to 2G as suggest by you
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Yes, app only work in WiFi mode.
TSheinlein
post Nov 13 2021, 07:14 PM

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QUOTE(xHj09 @ Nov 13 2021, 07:10 PM)
dang.

just checked, a simple search

https://community.digi.com.my/t5/Prepaid/Da...tion/td-p/34218
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so the solution is as stated by qsub by changing it to 2G? I just change to 2G

QUOTE(qsub @ Nov 13 2021, 07:12 PM)
Yes, app only work in WiFi mode.
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well, i work from home so i only use wifi, never turn on data unless go out, the last time i go out is 8 nov 2021, but the money deduct is daily
SUSNew Klang
post Nov 13 2021, 07:15 PM

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QUOTE(heinlein @ Nov 13 2021, 07:10 PM)
what is that? how to check?
i talk to customer care in fb and twitter, then halfway ignore me
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What is your current plan and cost?
TSheinlein
post Nov 13 2021, 07:15 PM

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QUOTE(New Klang @ Nov 13 2021, 07:15 PM)
What is your current plan and cost?
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DiGi Best Prepaid V4
qsub
post Nov 13 2021, 07:16 PM

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QUOTE(heinlein @ Nov 13 2021, 07:14 PM)
so the solution is as stated by qsub by changing it to 2G? I just change to 2G
well, i work from home so i only use wifi, never turn on data unless go out, the last time i go out is 8 nov 2021, but the money deduct is daily
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Oh, last option. Change plan to super basic. Call and sms.
TSheinlein
post Nov 13 2021, 07:21 PM

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QUOTE(qsub @ Nov 13 2021, 07:16 PM)
Oh, last option. Change plan to super basic. Call and sms.
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which one? didnt see super basic

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c64
post Nov 13 2021, 07:24 PM

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QUOTE(xHj09 @ Nov 13 2021, 07:10 PM)
dang.

just checked, a simple search

https://community.digi.com.my/t5/Prepaid/Da...tion/td-p/34218
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You are not subscribing to any plans? Then you use phone just for call?
TSheinlein
post Nov 13 2021, 07:27 PM

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QUOTE(c64 @ Nov 13 2021, 07:24 PM)
You are not subscribing to any plans? Then you use phone just for call?
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im not even calling or sms, just use it maybe to receive tac when online purchase or pay bill
all the calling and message can be done with app and wifi
c64
post Nov 13 2021, 07:29 PM

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QUOTE(heinlein @ Nov 13 2021, 07:27 PM)
im not even calling or sms, just use it maybe to receive tac when online purchase or pay bill
all the calling and message can be done with app and wifi
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Must subscribe plans, then get 1GB free data at pokemon speed. Enough for all these rubbish transmission.
TSheinlein
post Nov 13 2021, 07:31 PM

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QUOTE(c64 @ Nov 13 2021, 07:29 PM)
Must subscribe plans, then get 1GB free data at pokemon speed. Enough for all these rubbish transmission.
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for now i set to 2g, see how first, cuz 1gb data maybe i also no use if subscribe
YoungMan
post Nov 13 2021, 08:10 PM

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Call the customer service. I once have this problem as well, everyday Digi will deduct around Rm1, sometimes a bit more. At first they are reluctant and said it's not their problem, but after I reported to MCMC then they fix the problem. I even got my refund for all the prepaid balance that they deducted.
Phoenix_KL
post Nov 13 2021, 08:20 PM

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i had this problem too.
never use but it say used data.
contact customer service to disable charges.
TSheinlein
post Nov 13 2021, 08:32 PM

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QUOTE(YoungMan @ Nov 13 2021, 08:10 PM)
Call the customer service. I once have this problem as well, everyday Digi will deduct around Rm1, sometimes a bit more. At first they are reluctant and said it's not their problem, but after I reported to MCMC then they fix the problem. I even got my refund for all the prepaid balance that they deducted.
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QUOTE(Phoenix_KL @ Nov 13 2021, 08:20 PM)
i had this problem too.
never use but it say  used data.
contact customer service to disable charges.
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called but still waiting for them to answer
TSheinlein
post Nov 13 2021, 08:56 PM

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Current solution from digi, call no answer, using the livechat
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Skylinestar
post Nov 13 2021, 09:15 PM

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QUOTE(Phoenix_KL @ Nov 13 2021, 08:20 PM)
i had this problem too.
never use but it say  used data.
contact customer service to disable charges.
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what phone?

QUOTE(heinlein @ Nov 13 2021, 07:31 PM)
for now i set to 2g, see how first, cuz 1gb data maybe i also no use if subscribe
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i don't understand why someone suggest 2G. there's internet in 2G too. unless digi doesn't offer 2G internet? rclxub.gif

This post has been edited by Skylinestar: Nov 13 2021, 09:16 PM
TSheinlein
post Nov 13 2021, 09:23 PM

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QUOTE(Skylinestar @ Nov 13 2021, 09:15 PM)
what phone?
i don't understand why someone suggest 2G. there's internet in 2G too. unless digi doesn't offer 2G internet?  rclxub.gif
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from what i learnt (dunno is real or fake) lte will send out data without consent? (could be device specific) so changing 4G LTE to 2G is a temporary fix? The long term solution I just did is request the customer support to activate free base internet 0MB, so even small data packet is sent out, it wont charge money

ps: it didnt happen in the past because digi used to have basic free internet, i dunno when it stopped and before i realize it, it already deduct a massive amount of my credits
annoymous1234
post Nov 13 2021, 09:41 PM

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How bout, set ur phone to flight mode. Only when u want to receive tac only u switch off flight mode
Phoenix_KL
post Nov 13 2021, 09:49 PM

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QUOTE(Skylinestar @ Nov 13 2021, 09:15 PM)
what phone?
i don't understand why someone suggest 2G. there's internet in 2G too. unless digi doesn't offer 2G internet?  rclxub.gif
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asus.
anakMY
post Nov 14 2021, 12:07 AM

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Exactly the same issue happened to my parents’ Hotlink before . They don’t hv any data plans. The solution is to set the mobile network to 2G only , after that no more having such problems anymore. It seems the 4G network works differently, even u did not switch on mobile data it still will consume data.
TSheinlein
post Nov 14 2021, 12:37 AM

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QUOTE(anakMY @ Nov 14 2021, 12:07 AM)
Exactly the same issue happened to my parents’ Hotlink before . They don’t hv any data plans. The solution is to set the mobile network to 2G only , after that no more having such problems anymore. It seems the 4G network works differently, even u did not switch on mobile data it still will consume data.
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I guess set to 2g or call CS to activate free base internet 0mb is the only 2 solutions
ketnave
post Nov 14 2021, 12:39 AM

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QUOTE(heinlein @ Nov 14 2021, 12:37 AM)
I guess set to 2g or call CS to activate free base internet 0mb is the only 2 solutions
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Ask DiGi to disable Pay-As-You-Use

You can refer here:
https://community.digi.com.my/t5/Prepaid/De...rnet/m-p/107924
TSheinlein
post Nov 14 2021, 12:44 AM

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QUOTE(ketnave @ Nov 14 2021, 12:39 AM)
Ask DiGi to disable Pay-As-You-Use

You can refer here:
https://community.digi.com.my/t5/Prepaid/De...rnet/m-p/107924
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yea, already did tat around 8.30pm
KopiChia
post Nov 14 2021, 12:45 AM

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Here is what I did for my backup phone last time. I complain to mcmc about the digi stealing frm me. I complain enough times they turn off data for me and refund me.
TSheinlein
post Nov 14 2021, 12:46 AM

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QUOTE(KopiChia @ Nov 14 2021, 12:45 AM)
Here is what I did for my backup phone last time. I complain to mcmc about the digi stealing frm me. I complain enough times they turn off data for me and refund me.
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unfortunately i didnt get refund
ketnave
post Nov 14 2021, 12:48 AM

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QUOTE(heinlein @ Nov 14 2021, 12:44 AM)
yea, already did tat around 8.30pm
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worst case, just buy the 30 days unlimited social + 2 gb for RM 10. You get 30 days and 2 gb that will stack when you buy again.
KopiChia
post Nov 14 2021, 12:48 AM

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QUOTE(heinlein @ Nov 14 2021, 12:46 AM)
unfortunately i didnt get refund
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Then reopen case with mcmc. I lost maybe 100 ish over 6 months digi refund something like 48 for that year it happen between Aug-Feb or something like that. This was few years ago I kept bothering mcmc.
TSheinlein
post Nov 14 2021, 12:51 AM

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QUOTE(ketnave @ Nov 14 2021, 12:48 AM)
worst case, just buy the 30 days unlimited social + 2 gb for RM 10. You get 30 days and 2 gb that will stack when you buy again.
*
hope it solved and stop deducting

QUOTE(KopiChia @ Nov 14 2021, 12:48 AM)
Then reopen case with mcmc. I lost maybe 100 ish over 6 months digi refund something like 48 for that year it happen between Aug-Feb or something like that. This was few years ago I kept bothering mcmc.
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i lost count how much i lost from it, if i didnt notice, i would continue to lose more money, i think i start losing money since digi no longer give free monthly internet
KopiChia
post Nov 14 2021, 01:02 AM

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QUOTE(heinlein @ Nov 14 2021, 12:51 AM)
hope it solved and stop deducting
i lost count how much i lost from it, if i didnt notice, i would continue to lose more money, i think i start losing money since digi no longer give free monthly internet
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Then keep complaining to mcmc. You think I know actually how much? 😅🤔😂 I only know latest lost was topup 30 ringgit it went zero within 10 days! I mostly guess because I remember I had over rm100-150 in that number at one time suddenly its zero.
TSheinlein
post Nov 14 2021, 01:04 AM

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QUOTE(KopiChia @ Nov 14 2021, 01:02 AM)
Then keep complaining to mcmc. You think I know actually how much? 😅🤔😂 I only know latest lost was topup 30 ringgit it went zero within 10 days! I mostly guess because I remember I had over rm100-150 in that number at one time suddenly its zero.
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ok, i do it now
KopiChia
post Nov 14 2021, 01:07 AM

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QUOTE(heinlein @ Nov 14 2021, 01:04 AM)
ok, i do it now
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👍Just keep insisting your cheated you don't know how you lost so much credit. Sooner or later they likely settle for at least 1/3 of what you lost. Well hopefully. My was true it was my alarm clock I just kept a backup sim card in it. Nobody calls in or out that number.

This post has been edited by KopiChia: Nov 14 2021, 01:08 AM
TSheinlein
post Nov 14 2021, 01:07 AM

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QUOTE(KopiChia @ Nov 14 2021, 01:07 AM)
👍Just keep insisting your cheated you don't know how you lost so much credit. Sooner or later they likely settle for 1/3 of what you lost. Well hopefully. My was true it was my alarm clock I just kept a backup sim card in it. Nobody calls in or out that number.
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i at mcmc website now, still searching for where the link to lodge report
KopiChia
post Nov 14 2021, 01:09 AM

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QUOTE(heinlein @ Nov 14 2021, 01:07 AM)
i at mcmc website now, still searching for where the link to lodge report
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Just remember never close whatever case you open even if no movement. Mcmc asked me I said my issue wasn't resolve by digi and kept it open.
TSheinlein
post Nov 14 2021, 01:20 AM

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QUOTE(KopiChia @ Nov 14 2021, 01:09 AM)
Just remember never close whatever case you open even if no movement. Mcmc asked me I said my issue wasn't resolve by digi and kept it open.
*
Just finish lodging report, do i need to check on it everyday?
I also include the proof from the Customer chat and itemized statement 90 days. Itemized bill longest I only can get 90 days, If I can get whole year, then can sum up how much money digi suck from me

» Click to show Spoiler - click again to hide... «
KopiChia
post Nov 14 2021, 01:23 AM

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QUOTE(heinlein @ Nov 14 2021, 01:20 AM)
Just finish lodging report, do i need to check on it everyday?
I also include the proof from the Customer chat and itemized statement 90 days. Itemized bill longest I only can get 90 days, If I can get whole year, then can sum up how much money digi suck from me

» Click to show Spoiler - click again to hide... «

*
No need but they do give you a link which you can check digi response. More than likely digi will email or call you. If mcmc agent ask usually through email if you wish to close case just say no your issue not resolve. It took me a month or 2 until digi decided settle. Since I don't have to actually chase them I try my best kept the case open. Good luck.
TSheinlein
post Nov 14 2021, 01:25 AM

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QUOTE(KopiChia @ Nov 14 2021, 01:23 AM)
No need but they do give you a link which you can check digi response. More than likely digi will email or call you. If mcmc agent ask usually through email if you wish to close case just say no your issue not resolve. It took me a month or 2 until digi decided settle. Since I don't have to actually chase them I try my best kept the case open. Good luck.
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okie, just keep it case open everyday til digi willing to refund. I already include the proof to mcmc also
anakMY
post Nov 14 2021, 07:06 AM

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QUOTE(heinlein @ Nov 14 2021, 12:37 AM)
I guess set to 2g or call CS to activate free base internet 0mb is the only 2 solutions
*
Certain old prepaid plans does not offer free basic data in order to get that u hv to switch to newer plans.
Momo33
post Nov 14 2021, 09:48 AM

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QUOTE(heinlein @ Nov 13 2021, 08:10 PM)
what is that? how to check?
i talk to customer care in fb and twitter, then halfway ignore me
*
Adoi . doh.gif

Please CALL customer care lah.. is free call from your phone .

JLA
post Nov 14 2021, 10:52 AM

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not just digi.

celcom xpax and maxis hotlink old plan voice only no basic data will charge data pay-per-use when use with 4G 5G smartphone.
fireballs
post Nov 14 2021, 11:13 AM

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Most new phone will sip data even when u switch it off

To turn off, remove the apn setting totally.

Or use a Nokia 3310 style phone. No data function at all
TSheinlein
post Nov 14 2021, 12:21 PM

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QUOTE(Momo33 @ Nov 14 2021, 09:48 AM)
Adoi . doh.gif

Please  CALL  customer  care lah..      is free call  from your phone .
*
done that then hang off from their part, end up only livechat is working

QUOTE(JLA @ Nov 14 2021, 10:52 AM)
not just digi.

celcom xpax and maxis hotlink old plan voice only no basic data will  charge data pay-per-use when use with 4G 5G smartphone.
*
rugi lo, all credit bye2 ady

QUOTE(fireballs @ Nov 14 2021, 11:13 AM)
Most new phone will sip data even when u switch it off

To turn off, remove the apn setting totally.

Or use a Nokia 3310 style phone. No data function at all
*
now turn on free basic interent 0mb, but dunno how much money lost ady
fireballs
post Nov 14 2021, 12:24 PM

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QUOTE(heinlein @ Nov 14 2021, 12:21 PM)
done that then hang off from their part, end up only livechat is working
rugi lo, all credit bye2 ady
now turn on free basic interent 0mb, but dunno how much money lost ady
*
You can't really blame Telco for this.
Blame phone that curi curi use data despite turn off data function.
Last time my xiaomi did that. Only way is to delete apn
TSheinlein
post Nov 14 2021, 12:29 PM

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QUOTE(fireballs @ Nov 14 2021, 12:24 PM)
You can't really blame Telco for this.
Blame phone that curi curi use data despite turn off data function.
Last time my xiaomi did that. Only way is to delete apn
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couldnt find apn on my phone, only vpn but inside is empty
fireballs
post Nov 14 2021, 12:31 PM

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QUOTE(heinlein @ Nov 14 2021, 12:29 PM)
couldnt find apn on my phone, only vpn but inside is empty
*
Is in mobile setting
What phone u using?
TSheinlein
post Nov 14 2021, 12:32 PM

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QUOTE(fireballs @ Nov 14 2021, 12:31 PM)
Is in mobile setting
What phone u using?
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realme 6
fireballs
post Nov 14 2021, 12:36 PM

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QUOTE(heinlein @ Nov 14 2021, 12:32 PM)
realme 6
*
https://c.realme.com/in/post-details/1135437083461025792

Delete all apn
TSheinlein
post Nov 14 2021, 12:38 PM

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QUOTE(fireballs @ Nov 14 2021, 12:36 PM)
https://c.realme.com/in/post-details/1135437083461025792

Delete all apn
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okie thumbup.gif
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