I unable to use my data this morning...but able to make call...anyone having same experience?try to call customer service also unable to reach, same goes to Digi chat...not working

No issue with my line today though...

then most likely only me...but try to report thru digi chat also only their chatbot is responded...this problem will spoil my day...because i just change the plan. i rcvd the sms... "Successfully activated -R -MONTHLY 60GB-RM0 24 MTH NO CONTRACT" after that i unable to use my data....

issue on apps mydigi so far

why don't you directly call to their helpline instead ?

i did call few times already after choose the OPTION 4, the line disconnected...

mydigi apps also now under going maintenance, i managed to call 0162211800, they did respond some digi users might facing the issues like me...not everyone, it will be fix MINIMUM after 4 hours....

Same issue here. Me + wife number. Only can make call but no data even with 4G signal.

Call helpline but unreachable, live chat also unreachable. It already like this since yesterday afternoon.

My Digi postpaid Mobile Data down since yesterday afternoon.
My number starts with 010-XXX XXXX

Right now their helpline has been disabled, website and app also disabled. No way at all to reach their Customer Service.

They didn't bother to send SMS to update on the situation also. Just 1 post at Facebook. Really feel like switching Telco after this.

Me too. I can't use Mobile data since yesterday afternoon.My number is with prefix 010. Now can't use Waze to navigate,use mysejahtera to check in...So annoying.

My Digi line in Melaka is terrible, horrible...vegetable...

Me too.

king of download speed should not act like this....they should do the system migration during sleep time.duration should not be more than 6 hours..

This post has been edited by pires7: Oct 27 2021, 02:37 PM

DiGi kena unifi21 virus. ggwp DiGi. Upgrade to problematic level.

well shit happen. thats why must have extra telco for backup.

finally my digi back to normal after 18 hours interrupted....59.5mbps download speed...4.61mbps upload speed.

I tried at 7am this morning,it was okay at that time. Then tried again around 8am, can't get online again.

There is an announcement about it via SMS in DiGi app (days or a week before). Guess nobody read it and simply just delete it. But so far no impact to me.

I did read the annoucement. It only stated that mydigi app wouldn't work at that period(9pm 25/10/2021-8am 16/10/2021 if not mistaken) & some users may get data speed capped at 5Mbps,but now some of users can't get data at all since that day till now.