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> Customer Service & Helpline (Any 0perator), Do You Satisfy Th3ir Serv1ce?

TuanKing
post Sep 15 2007, 09:03 AM


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Hi to all, nowadays lines & prepaid getting more and more,so surely some of them have face problem and need to call in to helpline or walk in to customer service to solve their problem..so to those who walk in or call in are you guys satisfy their service? Any operator.. smile.gif
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mzhai
post Sep 15 2007, 09:12 AM


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for normal problems quite good service....
etc activate gprs those things...
but a bit mafan 1 then not so good...
last time i maxis postpaid...
up to credit limit kena barred...
use other phone to call to maxis they say wil help mi unbarred bla bla bla after whole hour ntg... then call then say wil follow up bla bla bla....
phone to maxis 5 times onli settle....
they can handle wat is given in manual for them i think... other than tat... like computer format to do wat they noe onli... dunnoe then pc hang


Added on September 15, 2007, 9:13 ambtw ... tis is ur uni hw lagi ke haha...
when come wangsa play fifa?

This post has been edited by mzhai: Sep 15 2007, 09:13 AM
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WeiWei1814
post Sep 15 2007, 09:22 AM


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Somtimes i Din't like digi operator coz They is rude
But n0w ardly ok lar cry.gif
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HoNeYdEwBoY
post Sep 15 2007, 09:33 AM


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although im digi user but the digi operator is not good always give me hear music ....
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TuanKing
post Sep 15 2007, 09:36 AM


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QUOTE(WeiWei1814 @ Sep 15 2007, 09:22 AM)
Somtimes i Din't like digi operator coz They is rude
But n0w ardly ok lar  cry.gif
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Can share how they rude? tongue.gif
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panasonic88
post Sep 15 2007, 09:57 AM


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QUOTE(HoNeYdEwBoY @ Sep 15 2007, 09:33 AM)
although im digi user but the digi operator is not good always give me hear music ....
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lol hear music pulak

"i will follow you~~"

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David83
post Sep 15 2007, 10:28 AM


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None of the CS impressive; not Hotlink, DiGi or Celcom.

Among the three, I guess Celcom is the worst! I hate to give them a ring!
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angelayen
post Sep 15 2007, 02:09 PM


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QUOTE(HoNeYdEwBoY @ Sep 15 2007, 09:33 AM)
although im digi user but the digi operator is not good always give me hear music ....
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Are you sure? i never hear digi operator hav music hear one.. if advertisem of digi promotion have alot..
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Kukumalu
post Sep 15 2007, 03:03 PM


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QUOTE(HoNeYdEwBoY @ Sep 15 2007, 09:33 AM)
although im digi user but the digi operator is not good always give me hear music ....
*
Dun la sengaja accuse others although Maxis may pay you for this.. biggrin.gif See de even this smilies I use also what colour brother?

I use all 3 prepaid and worst I admit is Celcom but they are free.Following this is Maxis then Digi which is the most responsive!Even though I am only using Digi Prepaid, they still treated me like a value customer the last time.Solved my problem within 2 days.

Maxis charges you for calling up their Hotlink customer service.All your 1300820120 cust care calls are treated as local calls le...Tamak betul...
Somemore got double standard one.The free customer care hotline 123 is only for postpaid.If you're using Hotlink must dial 1300 number wan which is chargeable.

The other telcos onnet helplines are free.

You decide ler.Even though you're maybe a Maxis staff or promoter you would think this is unfair too, correct?




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yukiz
post Sep 15 2007, 07:53 PM


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QUOTE(Kukumalu @ Sep 15 2007, 03:03 PM)
Dun la sengaja accuse others although Maxis may pay you for this.. biggrin.gif See de even this smilies I use also what colour brother?

I use all 3 prepaid and worst I admit is Celcom but they are free.Following this is Maxis then Digi which is the most responsive!Even though I am only using Digi Prepaid, they still treated me like a value customer the last time.Solved my problem within 2 days.

Maxis charges you for calling up their Hotlink customer service.All your 1300820120 cust care calls are treated as local calls le...Tamak betul...
Somemore got double standard one.The free customer care hotline 123 is only for postpaid.If you're using Hotlink must dial 1300 number wan which is chargeable.

The other telcos onnet helplines are free.

You decide ler.Even though you're maybe a Maxis staff or promoter you would think this is unfair too, correct?
*
agree wit u...i am not a maxis promoter nor stuff...
for maxis...it is all bout $$$...haiz...juz think la,if a customer gt not credit or expired d but they need help
bout certain service from maxis,hw do u aspect them to call to d customer care hotline leh..?
is definitely not good for that customer ma...does maxis ever think from d customer point of view..?
i don't think so,i think maxis trying to get maximum profit from maxis user la...
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bdl
post Sep 16 2007, 02:20 PM


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QUOTE(David83 @ Sep 15 2007, 10:28 AM)
None of the CS impressive; not Hotlink, DiGi or Celcom.

Among the three, I guess Celcom is the worst! I hate to give them a ring!
*
-- hah...hah... now only you know .. I already stopped using Celcom postpaid 4 years ago -liao ... laugh.gif
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lost123
post Sep 16 2007, 06:37 PM


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i used both hotlink and digi before, and i gotta say that Digi has the best customer service out there...

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David83
post Sep 16 2007, 06:52 PM


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QUOTE(bdl @ Sep 16 2007, 02:20 PM)
-- hah...hah... now only you know .. I already stopped using Celcom postpaid 4 years ago -liao ...  laugh.gif
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Not that I wanted to use but my dad's using their prepaid. sleep.gif

QUOTE(lost123 @ Sep 16 2007, 06:37 PM)
i used both hotlink and digi before, and i gotta say that Digi has the best customer service out there...
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DiGi is the best among the three. No doubt for this statement.
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TuanKing
post Sep 17 2007, 09:44 PM


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QUOTE(lost123 @ Sep 16 2007, 06:37 PM)
i used both hotlink and digi before, and i gotta say that Digi has the best customer service out there...
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Agree...but Hotlink....haiz.. sad.gif .. some more if call to their helpline got charger... cry.gif kena one time..call in many times then no any respond for 2 months...need to keep calling in..Hotlink really... rclxub.gif
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jtcs87
post Sep 18 2007, 10:23 AM


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QUOTE(panasonic88 @ Sep 15 2007, 09:57 AM)
lol hear music pulak

"i will follow you~~"
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Offcoz provide music la.... if jz bcum blank during to wait the operator to ans... i think the caller will suspect the line is drop adi.... Most annoying is the advertisement during call to the TELEKOM... doh.gif
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TuanKing
post Sep 18 2007, 08:43 PM


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What about Streamyx or Tmnet service? blink.gif
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staggerler
post Sep 19 2007, 03:10 AM


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their both ok..
spoke with both operator..

hm..

the same operator is handling celcom,tmnet,tm..

for futher enquires they will connect you with PIC...

all are firendly..(based on my experienced la)
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TuanKing
post Sep 19 2007, 06:02 PM


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0.o that's good... smile.gif
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Joshua_0718
post Sep 19 2007, 11:43 PM


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Seems like TMNet CS are improving. thumbup.gif
Not bad, last time heard a lot of complaint and I myself also don't really like to hear their music(waiting.......)
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chek
post Nov 22 2010, 09:23 PM


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why keep charge me all rate that i not apply???????
pls Stop it if not i will stop all my digi line with all my friend also will do also...... stop all stupid idiot advertising i was very very very very very very angry pls don't keep try >>>>>>>>>>>>>>>>>
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gastacopz
post Nov 22 2010, 11:03 PM


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maxis d worst one..coz u have to pay to ask help from them...
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