Call 0378433000

30 minutes already still waiting to be answered

such a poor service....


keep saying "due to high volume of call , we ask for your patient bla bla bla

he ask for your patient, are you a doctor?

got business or no business, every year got gomen bailout

Lek lu

Sap kok lu

If 1 person speak to the rep pun need like 10min to settle, 30 min baru like 3 ppl. Sabar ja la

MAS, the company that are setup to support their vendors, not customer like TS. Dont believe me, read below
https://www.channelnewsasia.com/asia/mas-wr...m-ismail-873886

Said Izham: “Malaysia Airlines might not be profitable, but organisations, stakeholders, companies that give services to Malaysia Airlines are profitable. That itself is a GDP positive.”

You try call Singapore Airlines, the estimated waiting time is 40min.

try calling airasia

you tekan bahasa melayu ?

last time i heard, if press that - local office, very limited officers

if england or chinese - they route to call centres - more staff to pick up call

airasia where can call one ?
all route to their horny chatbot

Pretty sure it’s for most to all airlines

erm.. wtf... isnt this the same as most other companies??

depends, most airlines want to jaga their area nicely, so European airlines, US airlines - not surprising they no office here (outsource to local travel agents which some of them is shit)

some airlines i experience before with very reliable service (apart from flights - call centers when you need help)
SQ -- got kl office .. penang office .. and their head office call center based in SG (they handle scoot flight as well) (silk air no more d, bye bye)
CZ - China southern (as above) but their staff abit satu machiam one, so careful
CI - China Airlines/Taiwan Airlines
Qatar - not sure penang office still standing or not - cause they baru buka in late 2019/2020 - suddenly MCO hit .. now hearsay QR also cancel flights to penang d

Last time - TG used to be very good, fast in response, got KL and Penang office - but now in shit state (most probably because Thai Kroni banyak, like MH)

no business also no retrenchment or bankrupt

godly company

not racing lar
this is real

their call centers based in fiji island - apart from handling MH, also handle many other airlines - so mainly English and Chinese language there

local malay speakers - its routed to MH ticketing/reservation office (in KL headoffice) - that have limited officers and handle mainly travel agents (travel agents have their direct line they pick up first) - currently, they are over loaded with resumption of travel agencies and domestic airline, not to mention today is friday and long weekend coming

i am ex ticketing staff kena retrench also last time

This post has been edited by PaperClip224: Oct 15 2021, 08:24 PM

walk in to their office in kl sentral, change my flight easily.

but i am on biz class