Hiring for an insurance company.
- Start work date : Immediately
-Contract Duration: 6 months
-Location: Kuala Lumpur
-Job scope: Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining agency sales tools and systems performance.
-Salary: up to RM 6500
Principal Duties & Responsibilities:
1. Perform 1st level of troubleshooting and obtain sufficient information from Sales
Force before escalating to L2 and L3 team, whenever possible.
2. Log all service calls and emails issues and queries in Remedy system.
3. Responsible for all incidents logged, follow up and follow through to ensure the E2E
resolutions within the agreed SLA
4. Identifying and resolve issues for users, guiding users through corrective steps.
5. Register, log and escalates issues to business solution unit for system enhancement
and bug fixes.
6. Participate in development of user training programs, identify learning issues and
recommend instructional language.
7. Improve system performance by identifying issues and recommending changes.
8. User access administration.
9. Provide onsite training support on agency sales tools and systems (installation,
activation & troubleshooting)
10. Assist trainer to address technical questions related to applications or systems during
training
Job Specification:
1. Degree in IT or related field with 2 years of work experience.
2. Helpdesk and/or life insurance/financial services experience will be an advantage.
3. Experience in iOS application environment will be an added advantage.
4. Good trouble shooting skills in Microsoft Windows environment
5. Knowledge in Windows OS, web base applications, IE, antivirus, firewall settings.
6. Ability to work independently, a self-starter, customer and result oriented and team
player.
If you are interested, please send in your resume to Clarissa.wong@iforte.com.my
Job Provider Service Desk (Contract), Service Desk (Contract)