You provided KPDNHEP with all the necessary data they need? I also contacted them before, scammed 1.5k+ but they found the owner and dealt with the owner. They were the middle man, all settled, a few of us kena, also from lowyat. but then 3 of us banded together and got our money back. Others not too sure. the conman dont wanna return? if dont wanna return thats why need to go tribunal. very long and tedious process. if he dont show also waste your time and effort.

Taking a scammer to consumer tribunal is pretty useless. He is unlikely to attend the tribunal and you get nowhere.

Prevention is better than cure. You made a bad judgement to deposit money into a stranger's account and got burned. Take it as a lesson from the school of hard knocks and buy from a reputable online platform in future.

ayam went to the hearing before, tyre shop damaged ayam's rim,
badly scratched, just simply mask with paint, ayam complaint kpdnhep,
say need go tribunal, ayam prepare all the document, sent via kpdn web,
then still need hand over some docs to the respondent, went there, shop refuse to receive, end up send via AR post,
then when court date came, ayam show up, and won the claim

nope, the tauke's wife went to the court,
they tried to argue on the fact that i didn't request them to fix it on the spot,
judge straight say "you dont say that, some ppl go back see their stuff got damaged, they sakit hati, it's your job to fix what you've damaged"
they offer send to fix it , ayam say either they pay up, or ayam send to other place to fix, they pay the bill, downright say to their face, i just simply dont trust you

yeah, claimant are required to notify respondent on the intend to claim, in your case,
maybe just report to police and BNM, if you deposit via bank account number, maybe bnm or pulis commercial crime dept can blacklist it

Police or BNM cannot help if it is unsatisfactory work from contractor, if it is outright scam please make a police report ASAP!

For the case of contractor, if you have more info like full name, address / company details etc, you can go to small claim court if the involved amount is less than 5k. The process is quite straight forward and effective. If the defendant did not show up for hearing, the judgement will be in your favor and an order will be issued for payment, and if they still do not pay up the court will order seize of asset

Tribunal is more like a middleman and help both party to come to terms and resolve conflict

I have an experience making a claim once, about 7 years ago.

I bought a GoPro from a shop in The Curve. At first it was fine, but after a couple of weeks, I found that the sensor was defective. So I returned it to the shop I bought to get it fixed (was still under warranty).

The shop informed me the camera will be sent to the regional service center in Singapore and would take a month for inspection or repairs. But never after a month still no call from the shop.

I followed up, shop said wait a couple more weeks. So I did. But it dragged for a few months and the shop ghosted me.

When I called the Malaysian GoPro regional office, they were unable to trace my camera.

Frustrated, I submitted a claim at the Tribunal. They told me that I can claim for an item replacement or equivalent value of our losses. Since I need the GoPro for my trip, I requested for a replacement for the item.

When we submitted the claim, a demand notice was sent to the camera shop via registered post, where the shop has to sign they received the demand notice. I was notified by the tribunal of the delivery as well

A couple of day later, the shop gave me a call to collect a replacement for my GoPro. Didn't need to attend the hearing even.

Was massively relieved when I got that call.

For me, filing the claim at the tribunal was very much worth it.