I have an experience making a claim once, about 7 years ago.

I bought a GoPro from a shop in The Curve. At first it was fine, but after a couple of weeks, I found that the sensor was defective. So I returned it to the shop I bought to get it fixed (was still under warranty).

The shop informed me the camera will be sent to the regional service center in Singapore and would take a month for inspection or repairs. But never after a month still no call from the shop.

I followed up, shop said wait a couple more weeks. So I did. But it dragged for a few months and the shop ghosted me.

When I called the Malaysian GoPro regional office, they were unable to trace my camera.

Frustrated, I submitted a claim at the Tribunal. They told me that I can claim for an item replacement or equivalent value of our losses. Since I need the GoPro for my trip, I requested for a replacement for the item.

When we submitted the claim, a demand notice was sent to the camera shop via registered post, where the shop has to sign they received the demand notice. I was notified by the tribunal of the delivery as well

A couple of day later, the shop gave me a call to collect a replacement for my GoPro. Didn't need to attend the hearing even.

Was massively relieved when I got that call.

For me, filing the claim at the tribunal was very much worth it.