Anyone ordered from Sen Heng before ? Did they have any issues in late delivery In the past?
[2021]iPhone 13 Pro/Pro Max Discussion Thread | V1, Oh. So. Pro.
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 Sep 30 2021, 12:01 AM
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#1
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10,928 posts Joined: Jan 2003 From: United Kingdom  
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Sep 30 2021, 12:31 AM
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#2
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(Icehart @ Sep 30 2021, 12:29 AM) Yes. Delayed by a week. And all over the place, customer service can collect but branch say not yet. This is not good. Hmm.. |
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Oct 1 2021, 01:09 AM
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#3
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10,928 posts Joined: Jan 2003 From: United Kingdom
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Successfully got my 13PM From Machines.
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Oct 7 2021, 07:55 AM
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#4
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10,928 posts Joined: Jan 2003 From: United Kingdom
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Anyone who pre ordered from Machines got email to say can collect on the 8th?
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Oct 7 2021, 02:12 PM
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#5
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(panafone @ Oct 7 2021, 12:49 PM) Did you get an update from them? I also bought from Machines but haven't heard anything from them since the 1 Oct Machines Pre Order here. Terrible service. Lack of communication. Have to constantly chase them for updates. And their social media, don't bother trying. It is almost non existent. Can continue posting about new iPhone but don't bother replying messages. They pushed my collection date to 9th for no reason. Truly disappointed with them especially when I was given verbal assurance that I can self collect on the 8th. Will not buy from Machines anymore in the future. Guess they don't mind losing 1 customer. QUOTE(jilly @ Oct 7 2021, 01:19 PM) Seems like Machines is the worst so far among other resellers and telcos. Already system issue on the pre order launching, can’t opt for self pick up and no response and update at all from them except for standard reply. Is this the same for previous iPhone launches? TBH, quote disappointed as thought they are the more reliable ones. Up till iPhone 12, they were good. But not sure if they changed the way they do things, or they changed management.It is terrible now. |
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Oct 7 2021, 02:26 PM
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#6
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(dayamin @ Oct 7 2021, 02:16 PM) maybe Machines didn't receive their stock early ? that's why all preorder got delayed They did receive their stocks alright.Just that they controlled how many units they send to each outlet on a daily basis, or so I was told. QUOTE(dikae @ Oct 7 2021, 02:20 PM) Yeap they probably will improve their Customer service if everyone boycott buying from them or at least put them to least preferred retailer.. Yup, that is exactly the reason why I am sharing. That’s why I was thinking to go late afternoon or evening when there’s probably less or no queue..since we already preordered our phone is reserved for us whatever time we go.. Machines is not a new comer in the industry, in fact it is one of the oldest and most established Apple Premium reseller in the country. They should know how to handle a pre order since it is not the first time they do so. During pre-order, I was unable to select where to collect, and just clicked pre order by putting Machines Sunway address, hoping that it will be OK. They should have set a certain amount that can be collected on a particular day, and let the consumers know at the moment of pre order. Eg, some will know their unit will be collected at a later date during the pre order stage. At least we can make a more well informed decision. |
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Oct 7 2021, 02:39 PM
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#7
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(dikae @ Oct 7 2021, 02:31 PM) Yea they are just very complacent and not systematic..if they see their revenue drop significantly then bosses will probably do something .. Imagine that, for such a big and "established" company.And to think I have bought so many products from them in the past. |
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Oct 7 2021, 03:46 PM
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#8
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(neekun @ Oct 7 2021, 03:33 PM) Try to bring up the complaints to Apple regional office, they should be notified if reseller "ruins" the Apple experience Good idea. |
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Oct 8 2021, 12:53 AM
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#9
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10,928 posts Joined: Jan 2003 From: United Kingdom
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QUOTE(D-Frog @ Oct 7 2021, 11:04 PM) 🤔 I have gotten my updated to collect in store already Your collection date is on the 8th? |
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