Created this topic for people who sell on easystore.co, a local e-commerce platform ala shopify.
Talk about downtimes, problems, protips etc.
The good thing about easystore is that their support team is pretty good and fast. They resolved some of my issues quite well, and offer alternatives to circumvent the limitations of the platform.
Overall not bad.
Now let me say something about an incident that happened July with EasyStore. I was pushing hard to promote my business so I created a lot of marketing hype, and offered discounts up to 40% on a few products. Sales were great and incoming traffic was booming. Then I randomly looked at one of the orders and noticed the price of one of the products was abnormally cheap. I realised it was discounted for double the correct amount. I tried to reproduce the steps of how the customer may have gotten the double discount, and found out that there was a bug in the checkout process that applied discounts twice if you changed the shipping country! I immediately stopped my promotions and reported it to easystore. Considering the seriousness of the issue I expected them to give me a quick response, but I received a canned response that they had forwarded it to their tech team. After a few days of unproductive back and forth, I began to check if other stores on easystore had this problem. Lo and behold, most stores did. I dropped some warnings to some stores, then told easystore that their response was unacceptable - upon confirming the problem they should have notified all sellers of this problem- who knows how much has already been lost by the discount errors. To pressure EasyStore to respond I told them I would make a public fuss about the problem if I didn't receive an acceptable response. After I did that they silently fixed the bug and it was no longer reproducible. It was then that I realised what had happened. It was not that I was the only one who discovered the bug, there were probably a whole bunch of unhappy sellers reporting the bug. But there was no way for these sellers to unite and level with EasyStore. So EasyStore chose to hide the problem, so the majority of sellers would be non the wiser about the issue, and the sellers who did know they would just settle individually. As compensation they offered me an extension on my EasyStore subscription.
Anyways if there was a forum where sellers could communicate it would be great. Hence the existence of this thread.
This post has been edited by yen: Sep 13 2021, 10:24 AM
EasyStore sellers chat, easystore.co yo