Today order kepci , when driver only 5minutes away from me , order suddenly kena cancelled.
Then I go find their CS why , and they say I requested to cancel the order , and will not get refunded.

I'm so WTF ...already under my lobby watching my driver arriving soon, what for i go cancel the order.
Then i contact their FB , Twitter , same reply given , but when I requested the prove of me cancel the order , they just give me copy and paste answer from above.

Twitter CS say i cancel through call , FB CS say i cancel through their help center.
Although just RM20 kepci ..but this looks either their system error , or their CS cancel my order on mistake.

I tried to talk nicely to their CS but no help given ...so geram , need to complaint to authorities ... which portal the right one ? MCMC or KPDNHEP or which ???