Today order kepci , when driver only 5minutes away from me , order suddenly kena cancelled.
Then I go find their CS why , and they say I requested to cancel the order , and will not get refunded.

I'm so WTF ...already under my lobby watching my driver arriving soon, what for i go cancel the order.
Then i contact their FB , Twitter , same reply given , but when I requested the prove of me cancel the order , they just give me copy and paste answer from above.

Twitter CS say i cancel through call , FB CS say i cancel through their help center.
Although just RM20 kepci ..but this looks either their system error , or their CS cancel my order on mistake.

I tried to talk nicely to their CS but no help given ...so geram , need to complaint to authorities ... which portal the right one ? MCMC or KPDNHEP or which ???

so you lost RM7m land as well?

Mahkamah Tuntutan Kechil

almost rm10m land

so did you cancel or not

kesian

didnt lah...ended up order the same thing from grab zzzz

"Twitter CS say i cancel through call , FB CS say i cancel through their help center."

Call = Help center.

The customer representatives are only stating what they saw on their system log.
If you really did not call to cancel, it means their system got bug liao.
An auto order cancel bug huh... That sounds like a disaster to the business.

I hope you can make them refund.
Support you to do what is right. It's not about the rm20.

TS can hire lawyer to sue them.

who uses foodpanda really nowadays.. UI so shit and customer service shit

But the way they give me copy and paste reply, without giving any help, its really frustrating.

got promo code

i subscribe pandapro , get free delivery vouchers and discount voucher

i buy pandamart from tesco (lotuss), around rm100 stuff, then they this sold out that sold out. left RM10

For this RM10 , the discount is just less than rm1. then the shipping voucher also swallow.

wtf

just made it Viral lah..


Bersatu Murder case 8 months walk free Until viral.

https://www.kpdnhep.gov.my/en/consumerism/h...complaints.html

Just make sure to include all your evidence for your complain. An officer will contact you in few days time.

Personal experience:
Have issue with Lazada
Ordered something x2, received x1 only.
Complained to Lazada and seller, delayed and taichi here and there. Lazada acknowledged only x1 box sent, can't find 1 more, seller said shipped 2 box, showed proof.
Lazada taichi to their delivery department, no refunds yet, waiting approval and investigation.
Taichi took 2 weeks, fustrated, file a complained to KPDNHEP
Took all screenshots and filled up complain form to KPDNHEP
Officer from KPDNHEP called me, small chat and invited me to an "interview" at their office in KPDNHEP.
After chatting with the officer in KPDNHEP office, they say will proceed because have enough evidence.
1 day later, Lazada agent reached out to me to refund the money for the x1 parcel I did not receive and told me to retract my report from KPDNHEP.
I told Lazada, I will wait for the money received in bank account before retracting my report from KPDNHEP.
After 1 day, the money was refunded direct to my bank account via IBG, and confirmed with Lazada I have received and will retract my report.
2 days later, same officer from KPDNHEP contacted me, I told them confirmed, case resolved as Lazada refunded my money.

Maybe they discovered some shit in your meal. Like one of their worker has went amok and spit in the food so they terpaksa cancel. You dodged a bullet

foodpanda is trash... one time keep hang on to my order for 1 hour after that only say order auto-cancel because no rider. By that time my lunch hour also almost over. Waste people time only

Happened to me a few times and during that time I was hungry and buay song of course but didn't know if I should place an order for another one. Hate it

always kena this also ....but no choice.... no time to go out buy food

mine can complaint under which category ya ?

Tell them
>you did not call to cancel.
>tell them it's potential system bug.
>ask them to initial an investigation.
>ask them to escalate to their TL or manager.
>tell them AGAIN not to close the case without consulting TL or manager.

If they did nothing internally you can only resolve it with outside inference
>something like consumer tribunal to get back money.
>something like social media for some form of social justice.

according to this, foodpanda cs trying to scam you

dont really how it works on the riders side

but i believe sometimes they pick up other orders so might not go directly to your place

there were few times they made me wait at lobby for more than 30 minutes because gps said was close but they never arrive after long time

5 min away dapao self is much faster

Grab you can see when the driver is going to your place if they have more than one delivery you won’t be able to see it when the grab driver got your food.

Foodpanda not too sure

grab app is so much better than foodpanda

nowadays i order more on grab since grab better app and service while fp getting more expensive

Open the app, tap on the trigram symbol '☰' at top left.

Tap on 'Help center'.

Tap 'Get help with my orders'.

You'll then be shown a list of your 'Past Orders' .

1. Tap on the relevant order. Choose the nature of your complaint.

Fill in the necessary details including ss/photos (if need be) etc. Tap to start chat.

2. If the order is not listed under Past Orders, tap the 'Upcoming Orders' tab and choose 'Another Order'.

Fill in the necessary details including ss/photos (if need be) etc. Tap send.

CS will get back to you in 24 hrs. Remember to check 'My support requests' under 'Help center' for their reply to you.

This post has been edited by sonark: Sep 18 2021, 11:52 AM

Screenshot your call logs and show it to Foo***nda to let them know no calls went out from your phone number. That will help you with your case also.

Foodpanda cs memang shitty one
I have better exp with Grab cs

wah need go to KPDNHEP office also? sounds like serious business.. last time i also threaten to complaint to KPDNHEP because they did not sent me the 'remote' for my HDMI switcher but i feel like too much effort for something simple.. and the shop tak layan also even after threaten

U paid and cancelled? What bs is that? The only time it got cancelled if u paid via card/banking system a few minutes before shop closed then yeah they will cancel the order and refund later. Never had this issue before and I use food panda on a daily basis.

Yeah, they wanna see if your complaint is legit or not, at least that is what they said to me when I asked the same exact question you asked.

I wonder which upwork indian/banhladesh cheap startup i.t company $5/hr from Upwork they were using. The app is buggy as fuk