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 Cannot register for Self Service

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TSmoonsatelite
post Jul 28 2021, 09:05 AM, updated 5y ago

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Hi Hotlink team, I can't register my phone number for the Self Service portal/app, it will say "Please Enter a Valid Hotlink number".
setandan
post Jul 29 2021, 09:15 AM

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QUOTE(moonsatelite @ Jul 28 2021, 09:05 AM)
Hi Hotlink team, I can't register my phone number for the Self Service portal/app, it will say "Please Enter a Valid Hotlink number".
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I have the same problem.. just ported yesterday.. did your problem solved?
TSmoonsatelite
post Jul 29 2021, 12:28 PM

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QUOTE(setandan @ Jul 29 2021, 09:15 AM)
I have the same problem.. just ported yesterday.. did your problem solved?
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No, already called the customer service. They are quite slow, don't know when they'll resolve
setandan
post Jul 29 2021, 12:39 PM

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QUOTE(moonsatelite @ Jul 29 2021, 12:28 PM)
No, already called the customer service. They are quite slow, don't know when they'll resolve
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I've also called them.. cs said wait 24 hours.. after 24 hours still cant login to app.. I just use the ussd code to subscribe package..
howszat
post Aug 15 2021, 01:32 PM

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After trying a few times, I can now login.

But now I have another problem. Previously, I would use the home button to switch to the SMS app to get the OTP. Now the Home button want to exit the Hotlink app completely!

 

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