Dear Malaysian-based Sellers,

As announced on 1 July 2021, certain areas in Kuala Lumpur and Selangor will be going into the Enhanced Movement control order (EMCO) starting 3 July 2021. XX marketplace and Ecommerce sector remain as designated essential services allowed to operate, as such our suppliers are able to operate during this time to fulfill online orders.

If your fulfillment hub / pickup location is affected by the new SOPs, here are the key updates:
Sellers can continue to operate to fulfill XX marketplace orders if a MITI letter (Doc 1) has been previously issued for the seller
Sellers can operate with 60% manpower capacity
Sellers can operate adhering to the 8am to 8pm operation hour
Attached is the full list of SOPs from Majlis Keselamatan Negara (MKN) for your reference.
All seller's company employees that are required to travel to work to fulfill XX marketplace orders must bring along the following documents at all times to comply with the EMCO SOP set by the Malaysian government:
Seller's Ministry of International Trade and Industry (MITI) Letter - all Malaysian based sellers selling through XX marketplace must apply for MITI's CIMS 3.0 via the MITI official website. Sellers who have already registered with MITI's CIMS 3.0 do not need to register again and can redownload the operating approval letter from MITI official website.
Seller's Employee Verification Letter - A letter provided by the seller's company with the company letterhead and the details of the employees, for the purpose of employment verification by authorities.
XX marketplace Authorization Letter (as supporting document only) - An official letter from XX marketplace verifying seller's information as supplier for XX marketplace and selling through XX marketplace platform for XX marketplacecustomers. This letter cannot act as sole proof for any kind of verification by authorities. This letter was distributed to Malaysian sellers in May 2021 and is still valid.
XX marketplace Ministry of International Trade and Industry (MITI) Letter (as supporting document only) - An official letter from MITI verifying XX marketplace status as an Essential business. This letter cannot act as sole proof for any kind of verification by authorities. This letter was distributed to Malaysian sellers in May 2021 and is still valid.
Important note:
If you wish to not operate during this EMCO period or are unable to register or renew your CIMS 3.0 application and hence unable to operate, kindly put your seller account in Holiday Mode. Otherwise any new aging orders will be cancelled with penalty.
If there is changes in your business pickup address, kindly contact our Seller Help Desk immediately
If you are having issues viewing the supporting XX marketplace letters from the previously distributed email, please let us know via Seller Help Desk.