You guys think this guy faking it?

It happened to me just last month up to rm7k



I happened to stumble upon an alert upon waking up 5am and saw this:



I was late to respond obviously was sleeping at that time.

I called the sms number and did an official report, but felt something was off because there was no follow up.

The transaction keep coming from 9th May to 12th May

On 12th May I called citi official number and asked for follow-up, they said never receive any report.

I was stumped. the sms may also be fake (or a redirected sms with fake content) the number provided earlier CS may have phished my detail.

Then i submitted another report, now i was provided a report # number for follow-up purpose.


How do i prove i did not do the transaction?
1. I dont have any Atome.my account
2. The card number used for the transaction is already pass expiry date 2019. The new valid card numberin use is different.
3. Because its local merchant transacting with local bank it should have asked for TAC for verification. I never consented to any.

The reimbursement was made by Atome.my, not by citi.

Yep, transaction stopped at 12th May and it was reimbursed by Atome.my in 3 days.

I was ready to do police report if the citi CS didnt do their work.

I'd do various reports (Police/BNM/KPDN/MCMC) but things was resolved.