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Asus Asus Zenfone 8 / 8 Flip, Compact Beast & Innovative Flip Cam

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shadowzephyr
post May 23 2022, 11:26 PM

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Joined: May 2012
From: Cyberjaya
256/16GB Zenfone 8 user here since Jan 2022. Currently suffered with fingerprint slow / not matched (especially on public / crucial time vmad.gif), voice call issue (using Digi, no VoLTE sad.gif), and recent face unlock issue after latest OTA (kinda fixed, but temporary). None of this issues occured with my old 2013 and 2017 phone.

Too bad since I really like this phone so much: compact size, great price/performance, sd888, big storage, overkill RAM, decent camera, 3.5mm jack, IP68, stereo speakers, aptX, big battery, FM radio, notification LED... cry.gif

Got other issues as well:
- Smart Lock (Trusted places) always not working, combined with fingerprint and face unlock issues makes this more stressful
- Accidental touches while in pocket, even when Pocket Mode enabled (happened few times and there's one time it accidently shared my destination to multiple WhatsApp groups via Waze doh.gif )
- "Hey Google" to wake Google Assistant sometimes not working

Currently selling this phone. Hesitated, but yeah I can't tolerate it any longer. bye.gif

The only device that I'm currently looking to replace with is S22 256GB (not S22+ / ultra) due to it's compact size and overall similar/better spec, though I'm still missing some features from Zenfone 8 e.g. no 3.5mm jack, a bit smaller battery, no aptX, smaller RAM (though 16GB is indeed overkill lol laugh.gif). Any other recommendation? Or should I hold a while until those major issues fixed? hmm.gif

shadowzephyr
post May 24 2022, 03:53 PM

Getting Started
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Junior Member
133 posts

Joined: May 2012
From: Cyberjaya
QUOTE(abhipraaya @ May 24 2022, 02:35 PM)
the finger print slow / not match - this is because of your screen protector.

you may search this thread, i posted a link where you can buy a suitable SP.

After using this SP it works like a charm.
*
I didn't use screen protector.

The fingerprint issue is random, sometimes it is really fast but other times it's slow / not matched.

I've searched around and one of the suggestion is to add same fingerprint multiple times, still same result. sad.gif

This post has been edited by shadowzephyr: May 24 2022, 03:57 PM
shadowzephyr
post May 25 2022, 02:00 PM

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Junior Member
133 posts

Joined: May 2012
From: Cyberjaya
QUOTE(azhar75 @ May 25 2022, 08:48 AM)
Before selling the device, try hard reset it 1st.

Backup all data to GDrive ---> Hard reset.

DO NOT restore from that backup. Start with fresh new setups. Check for latest OS/firmware updates. Next, install all vital apps and test for 7 days. If there is no improvement or bugs still exist, sell it off...
*
Yup, already did this. Those issues happened from earlier days which is before upgrading to A12. So when I received the OTA, I factory reset the phone and download important apps only. No improvement. laugh.gif

The fingerprint issue, Smart Lock, Google Assistant (not to mention the VoLTE issue, but it's different story) still there before and after upgrading & reset.

Well, the issues are not frequently triggers though so I can still use the phone as normal, but it annoys me when it does especially during crucial times.

Might test again later once I received the new phone.

shadowzephyr
post Jun 14 2022, 06:14 PM

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Joined: May 2012
From: Cyberjaya
QUOTE(davidletterboyz @ Jun 8 2022, 05:04 PM)
Surprisingly mine has no issue with the fingerprint scanner. Could it be your finger is oily or too dry?
Definitely not since the display was clean without oily smudge when repeatedly tested. Heck, oily finger was obviously my first assumption lol so I've ensured that was not the reason. laugh.gif
Yes, the issue still occurs randomly regardless in dry or wet condition.

Since most of us didn't have similar issues like mine so most likely defect I guess. A bit unlucky here since the sensor is not straight away broken but random, so it's difficult to prove for warranty claim. Even my new Samsung S22 with their inferior ultrasonic fingerprint sensor compared with most optical under display sensors is way better detection rate than my Zenfone 8, so that's should tell something. rolleyes.gif

 

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