Item(s): QMS - Ticket Printer Sistem Angka Giliran | Queue Management System Malaysia l QMS Malaysia l LED Call System Malaysia

Package includes: 1x 3Rows Queue LED Queue display panel, 1 x printer, 1 x service keypad & 1 x counter keypad, FOC Accessories 1 to 2 splitter and 3pcs 1meters CAT5E cable

Price: (!!!NOTICE!!!: RM 3200.00 net

Warranty: Klang Valley (KL + Selangor) 1 to 1 exchange

Dealing method: Cash before delivery

Location: Cheras Business Center, Kuala Lumpur

Contact method/details: https://wa.me/60163199391
---

Item(s) conditions: NEW

Picture:

Reason for sale: Make Malaysia a better place Social distancing, suitable for Klinik, Hospital & VACCINE Center

Few of the famous questions that usually pops out in today's servicing industry.

1. Having trouble in managing your customers' queue?
2. Not knowing how to manage your employees to handle certain task for your front-line business?
3. Wonder why most of the front-line counter in the service industry are not fully operating?

The questions above can be solved with the "Queue Management System".

July 2018 CUSTRONICS Knowledge 101: Queue Management System

What is a "Queue Management System"? It is used to manage queues, queues of people form in various situations and locations in a queue area. Guess that everyone knows what it is from the look of the display or system as this system is being used widely, everywhere around the world.

We have a scenario from one of our customers recently, expressing his experience visiting a bank with a long queue, inquiring on why certain counters are not in operation to serve the customers while the queue has been there for quite some time. Here, you may check on the video below on how a queue management system works. More Information


<iframe width="640" height="360" src="https://www.youtube.com/embed/WZj887XThrc" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>





#qms #qmsmalaysia #SISTEMANGKAGILIRAN #QUEUESYSTEM #custronics #QUEUEMANAGEMENTSYSTEM #​QMS MALAYSIA #QUEUEMANAGEMENTSYSTEMMALAYSIA #callsystem #Queuesystemvaccinecenter #covid19QMS #nomborgiliran​

This post has been edited by # led display panel: Aug 6 2024, 10:32 PM

QMS Queue management system | Ticket Printer Sistem Angka Giliran | Queue Management System Malaysia l QMS Malaysia l LED Call System Malaysia

https://queuemanagementsystem.my/

Queue management system is to achieve a better quality of service to customers. In its most basic form, a queue management system will issue a queue ticket to an arriving customer and later call the ticket when service is available, eliminating the need to stand in line while waiting. In this way, queue management systems help to provide comfort as well as fairness to customers, by allowing them to maintain their position in the queue while they are seated comfortably or engaged in constructive activity.

our latest Queueing system allow more than 30 counter and Queueing up number up to 9999 per day.

we have deliver and done more than 100 sites of installation of QMS system in Malaysia. some export to Thailand and Myanmar.

Queue Management System (Thailand Version)


Queue Management System (Myanmar Version)


our latest touch keypad, 4 service available.



we are expanding to Queue management system at Malaysia (EAST)
QMS Queue Management System at Sabah
QMS Queue Management System at Sarawak
QMS Queue Management System at Brunei

Contact Us For Further Inquiry:
Jim@custronics.com

SUBSCRIBE OUR YOUTUBE CHANNEL
https://www.youtube.com/c/JTLEDDisplay/feat...w_as=subscriber

LIKE US ON FACEBOOK
https://www.facebook.com/JTTechtronics

FOLLOW US ON TWITTER
https://twitter.com/shingjim

FOLLOW US ON INSTAGRAM
https://www.instagram.com/jim_led/

WEBSITE
https://www.custronics.com/

LED Display panel made in Malaysia, LED display assembly in Malaysia & LED Display panel engineered in Malaysia

Electronics Display system
LED Display design & manufacturer
https://www.custronics.com
Jim Loo
https://Www.wasap.my/60163199391

#custronics #jttechtronicssdnbhd #temperaturedisplaypanel #humidityDisplaypanel #andondisplay #andon system #KPIdisplaypanel #productiondisplaypanel #leddisplaypanel #malaysialed #leddisplaypanelmalaysia #leddisplaymalaysia

This post has been edited by # led display panel: Aug 6 2024, 10:33 PM

Our Queue management system now available up to 9999 ticket per day and up to 30 service counter. suitable for Long Queue in vaccine center or hospital center.

https://queuemanagementsystem.my/

We are looking for QMS Queue management system dealer in EAST Malaysia Sabah
QMS Queue management system in Sabah
Queue Management System in Kota Belud
Queue Management System in Kota Kinabalu
Queue Management System in Papar
Queue Management System in Penampang
Queue Management System in Putatan
Queue Management System in Ranau
Queue Management System in Tuaran
Queue Management System in Beluran
Queue Management System in Kinabatangan
Queue Management System in Sandakan
Queue Management System in Telupid
Queue Management System in Tongod
Queue Management System in Kalabakan
Queue Management System in Kunak
Queue Management System in Lahad Datu
Queue Management System in Semporna
Queue Management System in Tawau
Queue Management System in Beaufort
Queue Management System in Nabawan
Queue Management System in Keningau
Queue Management System in Kuala Penyu
Queue Management System in Sipitang
Queue Management System in Tambunan
Queue Management System in Tenom
Queue Management System in Kota Marudu
Queue Management System in Kudat
Queue Management System in Pitas


starting From RM 1099.00 only

We are looking for QMS Queue management system dealer in EAST Malaysia Sarawak
Queue Management System in Sri Aman
Queue Management System in Sibu
Queue Management System in Miri
Queue Management System in Limbang
Queue Management System in Sarikei
Queue Management System in Kapit
Queue Management System in Samarahan
Queue Management System in Bintulu
Queue Management System in Betong
Queue Management System in Mukah
Queue Management System in Serian


Contact Us For Further Inquiry:
Jim@custronics.com

SUBSCRIBE OUR YOUTUBE CHANNEL
https://www.youtube.com/c/JTLEDDisplay/feat...w_as=subscriber

LIKE US ON FACEBOOK
https://www.facebook.com/JTTechtronics

FOLLOW US ON TWITTER
https://twitter.com/shingjim

FOLLOW US ON INSTAGRAM
https://www.instagram.com/jim_led/

WEBSITE
https://www.custronics.com/

LED Display panel made in Malaysia, LED display assembly in Malaysia & LED Display panel engineered in Malaysia

Electronics Display system
LED Display design & manufacturer
https://www.custronics.com
Jim Loo
https://Www.wasap.my/60163199391

#custronics #jttechtronicssdnbhd #nomborangkagiliran #angkargiliransystem #nomborsystem

This post has been edited by # led display panel: Aug 6 2024, 10:33 PM

Basic Queue Management System ( QMS ) | QMS Queuing Solutions | Sistem Nombor Giliran | Custronics Queue system for healthcare industry and government. up to 2 years warranty.

https://www.youtube.com/watch?v=WZj887XThrc

Our exclusive package for healthcare industry (vaccine center, Klinik, government department & hospital) only RM 3999.00 with 2 years warranty

1 set Queue Management system consist of
- LED display panel
- 4 counters keypad
- 1 service keypad
- 1 printer

FOC 150ft CAT5E cable with clamping of RJ45
Example : you may order 3sets x 20ft cable, 1set x 30ft cable, 1 set of 40ft cable, 2sets of 10ft cable

FOC unlimited life time support self troubleshoot technical video
FOC unlimited life time support self setting video
FOC additional 1 year technical support via phone
FOC technical training via zoom


BENEFITS OF QUEUE MANAGEMENT SYSTEM
qms-reduce-wait-time

Reduce Wait Times

qms-queue

Keep Queues Organised

qms-customer-satisfaction

Improve Customer Satisfaction

qms-customer-loyalty

Enhance Customer Loyalty

qms-service-quality

Increase Service Quality

qms-employee-productivity

Better Employee Productivity

qms-optimize-cost.png

Optimize Costs

qms-easy-to-use

Easy to Use System

Custronics intelligent queue management system enables healthcare facilities to increase operational efficiency and service quality by streamlining queue management and reducing patient wait times. This queue management system allows patients to easily join a queue. The system can also be integrated with other healthcare or insurance systems to provide priority service for elderly, disabled, and pregnant patients. By streamlining operations, the intelligent patient queue management system can reduce crowds and improve the overall service quality to provide patients with excellent healthcare experiences.

Easy Queue Management
The intelligent patient queue management system enables the provision of self-service queue ticketing and automates patient flow distribution for enhanced counter efficiency. The system can also be customized to prioritize elderly, disabled, and pregnant patients.

Real-Time Queue Status Display
The counter LEDs display queue ticket numbers and estimated wait times in real time. Patients can check these displays to view the queue status. Healthcare facilities can also use the queue displays to present related healthcare information.

Queue Notifications and Status Checking
The intelligent patient queue management system alerts patients of upcoming appointments and queue ticket numbers.

Queue Data Analysis (upgrade version)
The intelligent patient queue management system can be used to generate real-time queue management reports that include data of average wait times and daily patient numbers. Management teams can then use these reports to improve counter services.

nice post. do you have those TV type QMS system? we are looking for factory production loading and unloading. prefer to come with barcode scanner to sync with the current ERP System.
- outside for Lorry driver - QMS Outdoor LED type (extra big) 1 character = at least 160mm height.
- inside for warehouse - 50" TV screen indoor type.

Hi Kevin. yes. we do have the system you are looking for. we did for cement factory for load and unloading material at the past. and also logistic warehouse in Bukit Jelutong. kindly contact our person in charge at the below

Contact Us For Further Inquiry:
Jim@custronics.com

LED Display panel made in Malaysia, LED display assembly in Malaysia & LED Display panel engineered in Malaysia

Electronics Display system
LED Display design & manufacturer
https://www.custronics.com
Jim Loo
https://Www.wasap.my/60163199391

#custronics #jttechtronicssdnbhd #temperaturedisplaypanel #humidityDisplaypanel #andondisplay #andon system #KPIdisplaypanel #productiondisplaypanel #leddisplaypanel #malaysialed #leddisplaypanelmalaysia #leddisplaymalaysia

Wireless Queue Management Malaysia | QMS Malaysia

https://queuemanagementsystem.my/

Wireless Queue Management System Solutions | Queue Management System Malaysia | Queue System | QMS Numbering System | Queue Management System | Outdoor LED Queue Display Panel

How Stuff Works :
If you’ve ever been to a bank / Pos office you might have seen one of those touch screen terminals which print a piece of paper with a number. As soon as you see your number pop up on the Screen that means that it’s already your turn. This is one of the most common forms of queue management systems, which usually work on a first-in, first-out (FIFO) basis. In this case, customers are served in the order of arrival, and whoever waits for the longest is served first.

Devices: Plug & Play
Main Touch Screen for service counter, with a Custronics Thermal printer. and this system able to connect up to 10x Wireless numeric keypad. within 100ft from the main router. You may connect to TV, projector or LED screen via the HDMI splitter.

COVID19 Queue management system solution. Visitors choose the type of vaccine via service keypad, and our Custronics bar code thermal printer will print it out the queuing number, current number, how many person in front of you, time, and date. Wait for your turn patient until the service counter call your number.

contact us via sales@custronics.com
https://wa.me/60163199391
https://wa.me/60163199391

#queuemanagementsystemmalaysia #sistemangkagiliran #queuemanagementsystem #queuenumbersystem #qmsmalaysia #queuenumberingsystem #qms#ledqueuesystem

This post has been edited by # led display panel: Aug 6 2024, 10:33 PM

What Is A Queue Management System?


When you see the term “Queue Management System”, it sounds complicated to be understand. To make it easier for you to know what a Queue Management System is, separate the word out to simplify it.


“Queue” is a line or sequence of people awaiting for their turn to be attended or serviced. Today, when people think of queuing in a line, thoughts such as annoyance, lots of people, a waste of time usually pops out to the majority. People tend to lose patient when they are in a long queue.

With a Queue Management, it is a flow, or a set of principles aimed to manage or control the queues. It can be in a situation whereby numbered tickets are given to the customers manually or through a ticket kiosk and wait to be serviced by following the number on hand. However, this may turn into a worst scenario when unstructured queues occurred.

What does this mean? Customers may be in rush, or the service line might be slow, resulting to customers frustrated. Ends up rushing to the front with their numbers, to get their orders or be serviced. It can also be happened at a period of high demand in many situation (weekdays lunch hour for instance) as they do not know how long more they have to wait.


contact us via sales@custronics.com
https://wa.me/60163199391
https://wa.me/60163199391

#queuemanagementsystemmalaysia #sistemangkagiliran #queuemanagementsystem #queuenumbersystem #qmsmalaysia #queuenumberingsystem #qms#ledqueuesystem

Why Queue Management System

This is when there are unlimited population of customers can be serviced exist, for example; banks, Food and Beverages, goods customer service counters. The unlimited population of customers are normal for most business.


As mentioned in our previous blog (What Is A Queue Management System), Queue Management System (QMS) plays a part of CRM in a business. Why say so? It reduces customers’ wait time, improves productivity and operational efficiencies, gain higher customer’s satisfaction, and able to have a real-time performance monitoring.



Reduce Customer Wait Time

[COLOR=red]With a long waiting time, customers can be irritated easily, leading them to leave. By utilizing a QMS, it eliminates the long queue lines. QMS takes care of your customers’ needs in the very first phase of queue management. When customer walks in for the service, customer will select the needed options from the ticketing kiosk. The customer will then have the freedom to walk around and do their own things while waiting, instead of lining-up boldly in the queue.[COLOR=red]



Improves Productivity and Operational Efficiencies

[COLOR=red]Different counters handles different services will be set. While the queues has been taken care of in the first phase, the staffs at counter can focus to serve customers according to what service the customer has selected, with higher engagement and better efficiencies.[COLOR=red]



Higher Customer’s Satisfaction

When different counters able to handle and focus more on customer’s issue, greater customer’s satisfaction will be achieved. Thus, customers’ complain will be able to reduced.



Real-time Performance Monitoring

[COLOR=red]When most of the service has been arranged accordingly and in control, regardless of the overall on floor customer service performance or the specific counter’s performance, the management can easily monitor them. This will eventually lead the team to get a better team performance appraisal.[COLOR=red]

For more information :



Thank you for watching!!

Hi, do you all provide Queue management system for vaccine center?

my client is looking for 19nos service counter and 5sets of 55"TV with stand. do you provide the installation as well?

Thank you so much. will PM you my details.

by the way. do you have those analogue system available? instead of standard size. we are looking for extra big Queue system for lorry driver for unload and load their stuff.

those who are driving forklift will be looking at the loading bay numbering system

Hi Kevin,

we do have Queue management system for vaccine center.

can support up to 30 numbers of counter at the same time.



currently we have install more than 3 vaccine center in Malaysia. pls PM us the details.

Outdoor Unit QMS System
Outdoor Queue Management System Malaysia | Outdoor QMS VMS LED Display Unit | Sistem Angka Giliran Luar unit | Large Queue Management System outdoor unithttps://queue-management-system-sistem-angka-giliran.business.site/posts/2202674384164958040?hl=en

Highly portable Custronics Queue Management System integrated with mini VMS are strategically deployed alongside the queue to inform customers of estimated queue number and practice social distancing by not over crowded in the hall.

the system made in Malaysia?

Good morning Kevin, yes. our queue management system made in Malaysia. we provide 121 exchange in the contract period up to 3 years.


our latest products just launch last week.



Digital Queue Management System TV - Series
A single line queue has been proven to be the fairest and fastest way to process customers – they are served in the order they arrive. Incorporate a Custronics QMS single line electronic queuing system into your environment and not only will it increase your queue flow, but also your staff efficiencies % your profits.

How Electronic Queuing Systems Improve Operational Efficiency
Although you may find it strange to tackle operational efficiency from the standpoint of queues and queuing technology, waiting lines are in themselves a good indicator of a business’s performance.

For one, the shorter your turnaround time is, the more likely you are to leave a positive impression. It shows, right out of the gate, that you’ve invested time and energy into improving every part of customer experience — including the wait.

That’s why with a queue management system, you get more than a line management solution. You get a tool to help you understand, refine and improve every aspect of your service.

Benefit:-
- Queue Management System #1 - INCREASE YOUR REVENUE
- Queue Management System #2 - INCREASE PROFITABILITY
- Queue Management System #3 - REDUCE WAITING TIMES
- Queue Management System #4 - IMPROVE STAFF UTILISATION

Manfaat
Sistem Angka Giliran #1 - Meningkat kecekapan kakitangan
Sistem Angka Giliran #2 - Meningkat Pendapatan
Sistem Angka Giliran #3 - Mengurangkan Waktu Tunggu
Sistem Angka Giliran #4 - Meningkatkan Jualan

How Queue Management System Works?

A Queue Management System is not about eliminating waiting times. If you do not know what is Queue Management System (QMS), check out our previous blog here (What Is A Queue Management System).


It originally aims to reduce customers’ waiting experience, and while it helps the business to manage this part, the business will have the opportunity to provide better service to their customers. As we have described about the benefit of using a QMS, we will skip this part. You may check back our previous blog for the benefits in here (Why Queue Management System).


How a QMS works for a business? It is simple with these 3 simple flow: allocation and direction on customers, wait time for customers, there will be a call/reception to the next customers once the counter or front-desk done serving their existing customer.



1. Allocation and Direction

Upon customer’s arrival, customer will enter the queue by getting a ticket number from the ticketing machine. There will be options provided to the customer, and they will select accordingly to get the ticket number.


2. Wait Time

After obtaining the ticket number, customer will go to the waiting area to wait for their turn to be serviced. While the numbers will be called by the reception, customer will be able to do their own things while waiting.


3. Call/Reception

In this stage, the counter will press the call system for the next customer to be served. Different services can be set at different counters in order to provide a better customer service to the customers.


Check out the video below on how a Queue Management basically works.



To be one of the #most #reliable and #innovative #Electronics #Solution provider with #continuously #improving #environment. #circulareconomy




#QMSMalaysia #QMS #Queuemanagementsystem #sistemnombor #sistemangkagiliran #queuemanagementsystemmalaysia #systemqueue #queue #hospital #klinik #queuenumberingsystem #electronicssolutionprovider #ticketprinter #electronic #jttechtronics #pkp #mysejahtera #kitajagakita #vaccinecenter #custronics #staysafe
#pakarqsystem #pakarqueuesystem

What Is A Queue Management System?

When you see the term “Queue Management System”, it sounds complicated to be understand. To make it easier for you to know what a Queue Management System is, separate the word out to simplify it.



“Queue” is a line or sequence of people awaiting for their turn to be attended or serviced. Today, when people think of queuing in a line, thoughts such as annoyance, lots of people, a waste of time usually pops out to the majority. People tend to lose patient when they are in a long queue.


With a Queue Management, it is a flow, or a set of principles aimed to manage or control the queues. It can be in a situation whereby numbered tickets are given to the customers manually or through a ticket kiosk and wait to be serviced by following the number on hand. However, this may turn into a worst scenario when unstructured queues occurred.



What does this mean? Customers may be in rush, or the service line might be slow, resulting to customers frustrated. Ends up rushing to the front with their numbers, to get their orders or be serviced. It can also be happened at a period of high demand in many situation (weekdays lunch hour for instance) as they do not know how long more they have to wait.


QUEUE MANAGEMENT SYSTEM



A Queue Management System, (QMS) is an intelligent system with a more structured, automated system that is designed to manage queues and customers flow in various situations and locations in a queue. In other word, QMS is meant to prevent the formation of queues altogether.



QMS also plays a small part of Customer Relationship Management (CRM). It is majorly used to manage interactions with the customers, through the information displayed at the screen. Simply say, customers will know what is the current serviced ahead of them. With this, customers will have their chance to arrange their time to do their own thing while waiting for their turn.

Queue Management System

Queue Management Software and Customer Flow
Queues are interesting. While it can be heartening to see people lining up in long queues for your services or products, it may also make people disappointed by the slightest of chaos and the long and unpredictable wait times.

What if you get empowered to measure and control the flow at your business and reduce the chaos? How would it be if you could see a centralized dashboard with alerts and real time statistics of your entire business's flow? If you have been using old-fashioned methods such as physical management and sign-in sheets to control queues, then it is high time you update to a queue management software.



What is Queue Management Software?
A system that is used to organize, control and analyze queues is called a queue management software. A good queue management software should consider many components of a business's flow, such as the methods of arrival, nature and type of queueing candidate, maximum and average queue lengths, service mechanism, service times, wait time statistics and other characteristics of the business to enhance customer experience. Modern queue management software like that of Queue's can be customized as per the nature and requirements of the business. Moreover, by using a cloud based software the stakeholders would have access to organization-wide data and analytics at their fingertips, which may open newer possibilities for deploying data science at your organization.

Types of Queue Management Systems
The early methods involved the use of physical barriers to organizing the queue of people to the service counters or stalls. Another early method was a sign-in sheet were consumers entered the details as and when they came in, and the receptionist/assistant called them up for service. These methods were tedious and time consuming and gave way to a ticket-based queue management system. Ticket kiosks were set up in the reception, lounge or waiting area and people who came in could punch out a ticket. They would sit then wait comfortably until their ticket number was called out or displayed on a board. Banks, takeaway food outlets, vehicle service stations and other businesses use this type of queue management system.

A recent advanced method is digital management. Visitors or customers are provided access to the queue management software where they enter the data. The software then schedules the appointment and shares the details with both the parties. Such an automated management system reduces the need for a client to come ahead of time and wait for their turn. The same kind of principle is used in online booking software.



Queue management system usually serves the following purpose for the customers or visitors.

Provides visibility
Reduces wait time
Enhances visitor experience
Reduces grievances
From the management’s view, queue management software helps efficiently manage crowds and create a better environment. Apart from customer-based benefits, you will also gain valuable insights regarding customer behavior from the software. The data can be used to improve a business decision, plan for expansion or look for ways to improve your customer relationship.

Businesses that can use Queue Management System
Business in Retail, Healthcare, Education, Government and Service will greatly benefit from using this automated queue management tool.

Queue me is an advanced queue management software that is easy to implement, use and customize. Contact us to set up this system in your firm.

1. How does the queue management system work?

When a customer comes into the facility, he/she is assigned a queue number. The customer then waits in the lounge until the number is shown on the display screen. The other option for walk-in customers is to get the queue number and then go back. An SMS can be sent to the customer to remind them regarding the appointment time. So, they can just come in before the scheduled time. We also offer an option for the customer to preschedule appointments.

2. Can we use this queue management system for multiple counters?
Yes, you can use the queue management software for managing queues at multiple counters at the same time.





3. Do you provide remote booking option?
No, we do not have this module.

4. Does it reduce real and perceived wait times?
Yes, the queue management system organizes and streamlines the queue, reducing real and perceived wait times. As the system automatically allocates the next-in queue based on the counter availability, it reduces wait times.

5. Does it keep customers informed of the status of their wait?
Yes. The automatic reminder option can be used to keep customers informed regarding the status of their wait. refer to the screen.




6. Does it empower staff to serve the customers better?
Yes. When the queues are more organized, the staff can focus on their work instead of trying to manage the queues. It also gives them a heads-up of the people waiting in a queue, so that they can plan their work accordingly.

7. Does it allow customers to spend their wait time more effectively?
Yes. Customers can choose to either wait in the lounge of the office or go about their personal work after scheduling the appointment. It also reduces the time they need to wait, without having any idea of when they will be attended to.



8. Can i get a free demo of queue management software?
We will be happy to give you a demo of our queue management software. Call us or drop an email to schedule a demo.

How Queue Management System Works
A Queue Management System is not about eliminating waiting times. If you do not know what is Queue Management System (QMS), check out our previous blog here (What Is A Queue Management System).


It originally aims to reduce customers’ waiting experience, and while it helps the business to manage this part, the business will have the opportunity to provide better service to their customers. As we have described about the benefit of using a QMS, we will skip this part. You may check back our previous blog for the benefits in here (Why Queue Management System).


How a QMS works for a business? It is simple with these 3 simple flow: allocation and direction on customers, wait time for customers, there will be a call/reception to the next customers once the counter or front-desk done serving their existing customer.



1. Allocation and Direction

Upon customer’s arrival, customer will enter the queue by getting a ticket number from the ticketing machine. There will be options provided to the customer, and they will select accordingly to get the ticket number.


2. Wait Time

After obtaining the ticket number, customer will go to the waiting area to wait for their turn to be serviced. While the numbers will be called by the reception, customer will be able to do their own things while waiting.


3. Call/Reception

In this stage, the counter will press the call system for the next customer to be served. Different services can be set at different counters in order to provide a better customer service to the customers.


Check out the video below on how a Queue Management basically works.
https://www.custronics.com/post/how-queue-m...nt-system-works

Queue management systems | QMS | Sistem Angka Giliran Malaysia
Why, how, what, when and for which sectors

What is a queue management system?
We usually differentiate between queue management systems and customer journey management systems. While queue management systems are mainly used for improving the queuing experience, the latter is more complex as it involves pre-arrival and posts serving functions. For simplicity purposes, we will not distinguish between the two systems in this presentation. We’ll refer to both as a queue management system and define it as a software with a set of tools that helps businesses to monitor, plan, and manage a customer’s entire visit.


How does a queue management system work?
It’s important to understand that a queue management system is not about eliminating waiting times. Striving for an instant service experience is very expensive as it requires too many employees on hand. Instead, a queue management system is about managing the customers’ waiting experience. On the next slide, you’ll find out how a queue management system improves the customer’s experience on each phase of their journey.


When to consider a queue management system?
There are many challenges in managing an organization. If your organization struggle with any of the problems on the next slide, a queue management system is an excellent alternative to overcome the challenges.

Queue Management System for Malaysian Prison Headquarters, Kajang | Sarawak Prison Headquarters, Kuching | Sabah Prison Headquarters, Kota Kinabalu

Heavy Duty Thermal Printer



Do you know 1 row of thermal paper can print how many transaction?



Industrial grade Touch pad series



Outdoor numbering LED Queue Display panel