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 Postpaid network issue

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Raymond T.
post Nov 9 2021, 04:39 PM

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QUOTE(netbeans @ Oct 3 2021, 01:12 PM)
Yeah. Same issue here. Especially when launch MySJ, maxis full-bar 4G, MySJ never load.

Enable airplane mode, back to normal.

Every time call to 123, getting the same response:
1. Restart phone
2. Share speedtest result, share location
3. No reported case bla.. bla.. bla..

🤦🏻‍♂️
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Did you request maxis to refresh your network ?
NagaK
post Nov 9 2021, 09:58 PM

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QUOTE(Raymond T. @ Nov 9 2021, 04:37 PM)
Where are you located ?
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Klang near bukit Tinggi
but faced problem near Bukit kemuning as workplace is there

This post has been edited by NagaK: Nov 9 2021, 09:59 PM
netbeans
post Nov 11 2021, 10:31 AM

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QUOTE(Raymond T. @ Nov 9 2021, 04:39 PM)
Did you request maxis to refresh your network ?
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It's OK.. I've swapped my primary to Celcom, and Maxis is now my secondary.
coconutzz
post Nov 22 2021, 08:28 AM

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just wondering if it's my phone or maxis network issue....recently frequent,

i) Drop calls
ii) unclear calls
iii) talking halfway the other side turn to robotic voice

anyone having such issue
Raymond T.
post Nov 22 2021, 06:15 PM

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QUOTE(coconutzz @ Nov 22 2021, 08:28 AM)
just wondering if it's my phone or maxis network issue....recently frequent,

i) Drop calls
ii) unclear calls
iii) talking halfway the other side turn to robotic voice

anyone having such issue
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I think it’s related to VoLTE, I have other telco also frequent drop call
Strike Eureka
post Nov 29 2021, 09:08 PM

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QUOTE(Raymond T. @ Nov 9 2021, 04:39 PM)
Did you request maxis to refresh your network ?
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There is no such thing as refresh network in Maxis whistling.gif
Raymond T.
post Nov 30 2021, 12:43 AM

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QUOTE(Strike Eureka @ Nov 29 2021, 09:08 PM)
There is no such thing as refresh network in Maxis whistling.gif
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Oh really ? Cause I usually when there’s a network issue i call maxis corporate they say refresh my network and reboot then everything seems back to normal
ykj
post Nov 30 2021, 12:49 AM

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The 4G network these days really getting lousy
Strike Eureka
post Nov 30 2021, 01:49 AM

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QUOTE(Raymond T. @ Nov 30 2021, 12:43 AM)
Oh really ? Cause I usually when there’s a network issue i call maxis corporate they say refresh my network and reboot then everything seems back to normal
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Ya....network reset only done at your end, at phone setting>reset>network reset
The agent lucky your network bk normal after goreng when u restart or toggle airplane mode
miyakochan89
post Dec 30 2021, 02:36 PM

Wut?
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Is it just me or recently maxis network is horrendous? Can't browse internet on my phone at all!! super duper slow.
Raymond T.
post Dec 30 2021, 08:27 PM

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QUOTE(miyakochan89 @ Dec 30 2021, 02:36 PM)
Is it just me or recently maxis network is horrendous? Can't browse internet on my phone at all!! super duper slow.
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Where are you located ? Have you tried reset network ?
miyakochan89
post Dec 31 2021, 08:18 AM

Wut?
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QUOTE(Raymond T. @ Dec 30 2021, 08:27 PM)
Where are you located ? Have you tried reset network ?
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Located in Klang Valley lo
Singh93
post Dec 31 2021, 06:04 PM

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QUOTE(miyakochan89 @ Dec 30 2021, 03:36 PM)
Is it just me or recently maxis network is horrendous? Can't browse internet on my phone at all!! super duper slow.
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Yes terrible lately, so many people complaining of call drops, poor lte connection etc
Singh93
post Dec 31 2021, 06:05 PM

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QUOTE(miyakochan89 @ Dec 31 2021, 09:18 AM)
Located in Klang Valley lo
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JB also same
Raymond T.
post Dec 31 2021, 11:49 PM

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QUOTE(miyakochan89 @ Dec 31 2021, 08:18 AM)
Located in Klang Valley lo
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Yes I think majority ppl facing this among majority telco 😂 since terminating 3G
miyakochan89
post Jan 4 2022, 03:10 PM

Wut?
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QUOTE(Raymond T. @ Dec 31 2021, 11:49 PM)
Yes I think majority ppl facing this among majority telco 😂 since terminating 3G
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Really? It’s still like shit wow.
4G can’t even browser internet.
ansonlos
post Jan 4 2022, 03:35 PM

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QUOTE(miyakochan89 @ Jan 4 2022, 03:10 PM)
Really? It’s still like shit wow.
4G can’t even browser internet.
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I started noticing this issue lately — some websites will load just fine, but some would not at all. So it got me curious, and I did a DNS query on those websites that would load and those that wouldn't. Those that would load have IPv6 address in addition to IPv4 address. Those that wouldn't load only have IPv4 addresses, but NOT IPv6.

So in my browser, I went to WhatisMyIP. Sure enough, for those websites (with only IPv4) that I couldn't load, WhatisMyIP is reporting that my phone only has IPv6 address, no IPv4 address. When I'm at certain location, my phone was able to obtain an IPv4 address, but the BIG problem is at many locations around the city (KL) my phone only seems to have IPv6 address.

Turning off and on Airplane Mode does not help. I called Maxis support and they even tried turning off and on Public IP for my line, and that also did not help. The only thing that helped in this situation is to turn ON Apple's iCloud Private Relay (BETA). With it turned on, I'm able to browse to any websites. So if you have an iPhone and running iOS 15.2. Try that.

I have also reported my findings to Maxis Support this afternoon. They said they will escalate my report to the backend technical team to look into this.


Update (13/1/2022): Someone from Maxis called me, and said that he managed to nail down the cause of the issue and pushed through the solution for me. So far, it's been working well again for me. If any of you still have an issue, I suggest that you give Maxis' customer helpline a call. They may just have the solution for you.

This post has been edited by ansonlos: Jan 13 2022, 05:46 PM
miyakochan89
post Jan 4 2022, 04:12 PM

Wut?
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QUOTE(ansonlos @ Jan 4 2022, 03:35 PM)
I started noticing this issue lately — some websites will load just fine, but some would not at all. So it got me curious, and I did a DNS query on those websites that would load and those that wouldn't. Those that would load have IPv6 address in addition to IPv4 address. Those that wouldn't load only have IPv4 addresses, but NOT IPv6.

So in my browser, I went to WhatisMyIP. Sure enough, for those websites (with only IPv4) that I couldn't load, WhatisMyIP is reporting that my phone only has IPv6 address, no IPv4 address. When I'm at certain location, my phone was able to obtain an IPv4 address, but the BIG problem is at many locations around the city (KL) my phone only seems to have IPv6 address.

Turning off and on Airplane Mode does not help. I called Maxis support and they even tried turning off and on Public IP for my line, and that also did not help. The only thing that helped in this situation is to turn ON Apple's iCloud Private Relay (BETA). With it turned on, I'm able to browse to any websites. So if you have an iPhone and running iOS 15.2. Try that.

I have also reported my findings to Maxis Support this afternoon. They said they will escalate my report to the backend technical team to look into this.
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Wow this sounds extremely technical! Thank you for your amazing hard work! IIRC the private relay thing needs to pay right?

ansonlos
post Jan 4 2022, 05:06 PM

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QUOTE(miyakochan89 @ Jan 4 2022, 04:12 PM)
Wow this sounds extremely technical! Thank you for your amazing hard work! IIRC the private relay thing needs to pay right?
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Oh yeah, the Apple Private Relay feature is only available to Apple's iCloud subscribers. In any case, it's not a perfect solution; it only helps with Safari and Mail app. All other apps, like your eWallet app, MySejahtera, etc, would still rely on Maxis' IP routing.

In the end, Maxis really needs to get their act together on this issue.
sadlyfalways
post Jan 5 2022, 12:59 AM

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Maxis is really the worst network. Every since they started unlimited family data. The whole network hasn’t recovered since. Full 4g can’t use internet until turn airplane mode on and off. Happening since 2019, I must have made almost 300 complaints and they insisted it was my iPhone problem and maxis don’t support iPhone kok.

Switched to DiGi and haven’t had a single problem since

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