Just a follow up on this, how's your case going?
I’ll share some further information here because mine took a really strange turn.
Remember when I said that Maybank told me to deal with the IO myself? Yea, they initially only provided me with the IO contact. But after me begging them for more information they finally gave me the case reference number. From the case number I can see that the case was lodged in Butterworth. I made contact with the IO and provided all requested information and proof, he finally told me that he will need approval from Bukit Aman to conclude the case. This was back in Mid Apr, and I followed up every month till now.
But yesterday, out of nowhere, I got a letter from Maybank, Seberang Jaya branch. The letter is an account closure notification. The clause is kind of ridiculous but that’s beside the point:
“The Bank reserves the right to close any banking account for any reason whatsoever by giving 14 days notice of such intention and the Bank shall not bound to disclose any reason therefore.”
Seems normal right? Someone did mention somewhere that Maybank will close your account after they completed investigation. But here’s the plot twist, I NEVER OPENED AN ACCOUNT WITH THAT BRANCH AS I AM BASED IN KL. I first thought it might be some scam, fake letterhead, fake this and that, but I checked on TNG DuitNow, nope, the account holder name is indeed my name.
But wait, my case is lodged in Penang, and an account was opened without my knowledge nor consent in Penang, coincidence?
When they told me that I have to pay the victim to resolve this case and deal with the scammers myself, they actually told me they can prepare an auto-debit form for me to sign on the spot, coincidence?
Now here’s the most sketchy part. I contacted my IO again today. He's usually quite responsive but after ignoring me the whole morning, he replied me at noon to tell me that my case was just approved (for dismissal I assumed, feels like he didn't want to elaborate about it), coincidence?
But he told me I must go see him to collect the letter face to face in Butterworth. I told him I was based in KL and it’s kind of difficult to arrange the trip then he started to ask me about my work like what I work as and where I work. I did ask him to send me a softcopy if possible via email or just snap it and send me via WhatsApp but he totally ignored that part.
I’ve lodge another BNM complaint before the IO replied me because this is either an inside job by Maybank, which is seriously concerning, or an identity theft issue, which is equally concerning as I wasn’t present for any account opening and I’m also unable to open any account via the app as they told me I’m blacklisted. So how did they circumvent that?
Does anyone have any experience with dealing with case dismissal/conclusion where the IO from another state asks you to meet him? Are these report usually handed over face to face only, no soft copies allowed? After hearing stories of how corrupt the police force is, I was wondering if I go meet him, will I be asked to belanja minum kopi?
Ignore the branch of the bank who issued you the closure letter, is your account number (with Maybank) corrected stated in the letter?
Probably you forgot you opened such account in Seberang Jaya when you worked here?