Hi guys, for the past few days my internet was not good. Random spikes at random times. I first noticed it when playing CSGO, and after that I started doing some tests to confirm it. Today, I had a technician to check the issue and the internet was working fine , right after he left, the problem came back. My current plan is 30mbps, using the provided router and modem. Please advise, thank you so much.

It seems like you're using Wifi and the ping spike is cause by it. Run ping command side by side to 192.168.1.1 and any website, if they both spike at the same time, you can confirm it's caused by wifi.

Both got spike, it spikes more when i test it with google.com, than 192.168.1.1....

are you using TM given router or your own router?

if you are using TM router there was high possibility is router problem.

Are you using 2.4GHz Wifi or the 5GHz?

Did you tried test using LAN cable direct to router?

This post has been edited by michaelkkl: May 2 2021, 06:17 PM

When you ping 192.168.1.1 , it is between your computer and the router, within your LAN (may be WIFI).
If there is a spike between that, means your LAN (WIFI) has latency.
If your LAN has latency, sure the result pinging google is bad too, because it has to travel through your WIFI.
Its not a UNIFI problem but your own WIFI problem. Optimize your WIFI connection, and the worst case, get a better WIFI router.

If using TM provided router, use LAN cable to play CSGO.
If still want use WiFi to play, buy a better router.

I have been using the same router for the past year, no problem, only these few days only.

Both

Yeah I did. Initially it was good, but then the spike came back

Previously

quite same problem like mine, i also play csgo on wifi 2.4ghz, but im using maxis 30Mbps


called technichian and he do the troubleshoot but everything seems fine. but when the technichian left, my ping high af


I reported back to maxis and asked them to change the router since the modem has been checked by both tm and maxis and confirmed in good condition and strong fibre signal


next day, they changed my router to tp-link AX20 for FREE, and the problem gone.



so, try to change ur router

how about you try to master reset your router see whether the random spike still occur?

You are using WiFi which is subjected to interference.

Using a better WiFi router and WiFi adapter may help but at the end of the day, it's still wireless.

I actually updated the router's firmware and the problem is solved! Thanks for the replies guys. Meanwhile I will shop for new router

Hello, what router do you use and what firmware version?

Hi, I use the in-house provided router (Huawei). Version: DL4480V1_2.0.9e VER

i started having this problem 3 weeks ago.. unifi came change modem, check fiber reading all good.. i decline change to their router and tech suggest me buy my own.. problem on console gaming, random spike.. can suggest good gaming router that not cost a bomb?

I think not router issue,is unifi routing issue. Can only use vpn to temporary mitigate the issue. As you said the issue start recently.