Hi, I did walk in to a Maxis outlet located inside Aeon Shopping Mall in Kepong on 10 April 2021 & I requested for IPhone 12 mini 128GB blue colour. All was ok. After completing the purchase process the staff in the outlet said that she registered a wrong colour device (black). I rejected it & requested to change to blue. The staff said the changing process will take about 3 to 5 days. At first the outlet refused to cancel the payment made using credit card. Later after I insist them to cancel the payment. They did cancelled the payment. But however the black colour IPhone 12 mini 128GB is still linked to my account & the 24 months contract is still active till today (26 April 2021). I have been calling Maxis to follow up on this issue many times but they key saying another 3-5 working days then 24 hours & so on. They keep dragging it & not putting an end to the contract or arranging to change the device. I have not collected the black coloured phone but it is still linked to my account. This is ridiculous & not acceptable at all. This so poor customer service. All this due to the mistake done by the Maxis staff at that particular outlet. My case number is C1188019.
Device purchase with contract, Wrond device registered