This referral thing is seriously a little scammy

I successfully referred 5 person to my relatives and friends using the referral code and they deposited 8k each but moomoo only issued me 2 coupons

After live chat with them they claim they detected multiple account in single device.

I told the agent each of them using diff phone, IC and phone number and some of them living at diff places

I asked to give me proof of the duplicate account like which phone model detected or smtg but the agent just kept quiet

In the end they asked me to submit this:

Hello, to claim your rewards, please provide the following details. We will send your request, and it is expected to take 3 to 5 working days to review.
1. Screenshot of invitation chat record (with time and avatar/profile pic)
2. After your friend logs in moomoo, click [Me], and take a photo of the page together with the mobile phone.

The agent claim will submit case for review but cannot guarantee its success.

This post has been edited by SNHY693: Mar 7 2024, 10:13 PM

Update: Finally gotten my remaining referral today after submitting the documents on 7th Mar. It appeared in the notifications and able to redeem the voucher. Hopefully the money will enter later.

They shld rly improve their app and system, didn't give a very good impression as a start