Hello

i am the seller and opening this dispute to help Buyer

Buyer = sense_less143

The buyer agree to buy 1 pack from me at rm40 plus postage (proof as below in our message pm)
so she paid me and i ship out as promised next day (29th aug)  with tracking

RD945030055MY
ship out today at 12pm

After receiving item she claim that she suppose to get 2 packs or a set

So who is correct??


In our Pm message i wrote:

you can buy 1 pack from me buyit now rm 40
buyit now
no need to wait

plus postage, ok?

Got instruction on how to use?

Note = I mention '1 pack' !!
I have not wrote '2 packs or 1 set or  pair or item 14 for 40'

The word '1 pack' is a singular as the word pack has no 's' ending and with proof of the number 1
also same meaning as 1 packet

if both i will have wrote 2 packs or a pair or 1 set !
PROOF=
PM message thread

MY SALES THREAD and PHOTO
http://forum.lowyat.net/index.php?act=ST&f...0#entry12933527




SIMPLE QUESTION = HOW MANY PACKS or PACKET are there in this Photo?
ANSWER = THERE are 2 PACKS

================================
Buyer message:
Re:14, Today, 04:19 AM

hi

i got the package today, but where's the other pack?

i assume u meant rm40 for both because it's a set, i did research on that. shin (the chain beauty store) currently sells it at rm95 for both.

source: http://www.shins.com.my/details.asp?ID=776

pls clarify. i want the other pack as well.

thx

============================

Re:14, Today, 02:07 PM

that is really not fair. I'm a good buyer. I even consented to rm40 even though there were no other bidders than me. I seriously thing you are scamming me right now. Anyone who read through your thread can see that you are selling items cheaply; it makes sense to assume you meant both packs. Plus, I said i want ITEM 14, not ONE OF ITEM 14. It's a set, a pair. It cannot be used seperately. I need both to use.

Pls send me the other one asap. I dont want to threaten you or anything, but I *will* take action if you do nothing about this.

This message is saved and tracked. Thanks.

=================================
1 PACK means 1 PACKET (1pc) -singular
2 PACKS means 2 PACKETS (2pcs) -plural

NO OFFENCE BUT
YOU NEED TO BRUSH UP YOUR ENGLISH .

IS NOT MY FAULT AND IS YOUR MISUNDERSTANDING as you misunderstood reading the english sentence.

AND  is rude to CLAIM I SCAM YOU A 
I have not scam nor cheated you as I HAVE SHIP OUT AS PROMISED and you recieved it.

I am an Honest and straight forward person and ship out all sold items to my clients.
Just because your ENGLISH is not  good you will always feel cheated in your own way...
So this your choice to solve dispute:
1) Hire a lawyer, make report and take me to high court to fight in court. I will attend.
2) Argue dispute in this thread with mods and argue till there is no end..
3) Send back product in new condition ,unopened and i refund rm 20 only  (out of rm40)
4) I sent out the 2nd pack at rm20 (instead of rm40)

so is  your call..

First of all, I appreciate you opening this thread. Hopefully we can resolve this problem.

I understand if you feel hurt that I accused you of scamming. I apologize. But I cannot and will not tolerate your personal attacks to me (saying I cannot understand english).

Here's what I'll do. I'll send back the item to you. You will give me RM35 back, means you keep RM5 for your transportation fees and poslaju. I will bear Rm5 loss plus poslaju to send you back the item.

Is that fair?

I believe that 1 pack=1 packet (as the word pack is derived from the word packet); while 1 set could mean 1 packet or 2 packet. But then i might b wrong as im x an english teacher. Anyway, clarification should have been made b4 the closing the deal.

1 pack can mean inside got 2 packet.
1 pack can also mean inside got 1 packet.

Either way, buyer and seller must clarify first b4 buy ma. Not siding anyone here.

if the 1 "pack" is normally sold as a pair in the market then by all means the buyer is entitled to a full refund.

it is

http://www.shins.com.my/details.asp?ID=776

First of all, I appreciate you opening this thread. Hopefully we can resolve this problem.

I understand if you feel hurt that I accused you of scamming. I apologize. But I cannot and will not tolerate your personal attacks to me (saying I cannot understand english).

Here's what I'll do. I'll send back the item to you. You will give me RM35 back, means you keep RM5 for your transportation fees and poslaju. I will bear Rm5 loss plus poslaju to send you back the item.

Is that fair?

to TS..your buyer had offer pretty generous deal lar~...
u got nothing to lose right as buyer only want RM35 refund
( buyer bear the cost of your posting and buyer also bear the cost of posting back to u!!!... )

why should i make refund i didnt do anything wrong bro

i am not obliged to make refund

Yup, and all my transportation/poslaju money is sponsored by LYN.

I dont mean to be sarcastic but please be realistic.

It's clear I'm the one who will lose money, since I suffer rm5 loss plus shipping back to you. You can resell the item. What's the problem here?

-----
UPDATE
Seller agrees to refund.. of rm20.

Am I the only one who thinks that's not fair?

If you buy the 2nd pack for RM15, total will be RM55 per set. I do think it's a good deal as well compare to ori price of rm95. is it ok? rather than you return the pack and lose Rm20.

dahfa - you should have sell in set since ori comes in set (2 packet)
Sense_less - you should have ask for confirmation first since you are not buying from the shop..once payment done, no refund normally.

Just 2 cents...

that is surely not fair...the seller is selling something that is suppose to come in a pair...its like selling a watch without a watch strap . the seller's failure to mention that she is selling 1 tube is considered "misrepresentation" already