QUOTE(canjeth @ Apr 15 2021, 11:50 PM)
Thanks to this topic, I have done so earlier today after being emotionally caught up by all your rantings lol and ahead of my account opening anniversary next month when the annual charge will kick in. I have been charged RM15 annually since I opened my account in 2013.
Though I'm a banker myself, I cannot appreciate that I cannot change my account type directly without closing and reopening a new account. I originally opened my account as a Youth Savers account and my account type was auto-converted to a regular savings account. So if the bank can convert my account, why can't I as the customer do so?
Simple reason: Because they are the bank, they offered the product & they set the rules protected by a few pages of 6pt font size T&Cs that we had signed during account opening
Tell you one joke
Years ago I had the same annual fee charging savings account with CIMB opened for university / studies purposes and at that time I never know we have this BSA
So was forced to fork out RM250 for opening a regular SA at BRANCH A and being charged RM8 annually
Years after graduated and started working I found out this BSA thing and went to BRANCH B near my working place to open a BSA without fee and wanted to close the old one
So they started by acting stupid saying no such account etc etc until I shown them the CIMB website with that info
They had no choice but to open that for me
However, they refused to close for me the old account saying only the account opening branch can close it
I asked why Maybank can do it anywhere and only your bank can't and they simply brushed off by saying different bank
So with no choice I went back to the account opening branch and request to close the old regular SA
And what happened, the staff there accidentally closed my newly opened BSA instead. So, it proves the staff cheated
Probably boh song that's why refused to close for me or simply ignorant
Anyway, ever since I slowly got rid of stuff requiring CIMB bank account I closed it totally for good