QUOTE(ziling60 @ Apr 12 2021, 10:24 PM)
Then this would be against the Bank Negara regulations. Bcz under directive of BNM as I found from some articles, all banks should still offer a fee free saving account to consumer. The way CIMB converted my account type just like that is not cool at all. Anyway I hope this serves as a reminder to whoever reading this thread and still was not aware of if they got charged.
I hav called up CIMB jz now and to my surprise, they couldnt check my transactions before 2020 (i told them i used to hav a fee free account and i have not had any fee charged to this account before until recent years and they should be able to check that in their system to validate what i said). And then they closed my case. Nonetheless i'd continue to pursue this. The fee is just a small amount, but the way they handled this from changing my account type was not the right thing to do, and the fact that they could not check my transactions prior to 2020 in their system was even laughable , especially when i probably only had 12 transactions in a year (which are RM0.01 interest).
Imagine they have millions of customers, and each person was charged RM8 unknowingly that they actually hav the option to get the non fee account.
They do offer a free basic savings account. Only thing is it's not clearly shown. You have to tell the staff you want the free basic savings account. Even then the staff will tell you no such thing exist. Been there and done that. I hav called up CIMB jz now and to my surprise, they couldnt check my transactions before 2020 (i told them i used to hav a fee free account and i have not had any fee charged to this account before until recent years and they should be able to check that in their system to validate what i said). And then they closed my case. Nonetheless i'd continue to pursue this. The fee is just a small amount, but the way they handled this from changing my account type was not the right thing to do, and the fact that they could not check my transactions prior to 2020 in their system was even laughable , especially when i probably only had 12 transactions in a year (which are RM0.01 interest).
Imagine they have millions of customers, and each person was charged RM8 unknowingly that they actually hav the option to get the non fee account.
I kena before. Just went to cimb, close that account and open free basic saving account. No fee since then.