not sure if im the unlucky one this year.

so the email content is:

- requesting me to email back a xxxx, yyyy year documents/receipts/EA forms
- requesting me to submit a photocopy of my parent's ICs
- it also asks for my mobile number (i thought LHDN will not ask for this?)
- there is no due date, the exact reply was "Tindakan segera di perlukan"
- email is definitely from @hasil.gov.my, but just wondering if lately got any spoof attempt to make it look legit?
- it is sent from a staff email, not like the official noreply@hasil.gov.my, etc

edit: oh yes, forgot to mention, the email title is my income tax account number, the title is legit just "SG xxxxxxxxxxxx"
without any other information. lol

but is it legit?

i thought they only send physical letter?

going to call to verify on Monday but thinking there's no harm to hear some input here before i do




This post has been edited by mafioso: Apr 12 2021, 10:05 AM

Check the original email and see if there is this line:

Received: from seg-a2.hasil.gov.my (mx.hasil.gov.my. [113.11.236.135])

https://says.com/my/news/beware-this-tax-re...isn-t-from-lhdn

I’m not sure this is helpful or not ? Sound like scam.

This post has been edited by Rueyzzz: Apr 9 2021, 11:20 PM

Suggest you print out the thing and then go to LHDN office to verify.

I've received this once, from an official letter delivered to my house.

Better call LHDN to confirm about this. Usually i go to LHDN submit my receipt.

Wow, if documents, receipts are too numerous to scan, especially for business people. Perhaps arrange for them to come to the premise.

Are you working or a businessman?

Second this. Email looks legit but still I wouldn't scan and email it to them. Better go to their office and check the status. Print the email or just show it on your phone.

just found out how.

yea got this. lol. so its a legit staff email requesting for my data?

could this be spoofed somehow?

nope, different content, but thanks


thinking to do that.

because i thought if kena audit, they should be sending a letter instead?

yea im going to call on Monday. because this is the first time i see a staff directly email to me asking for info.

it would've been believable until i saw that there is no due date mentioned, and they asked for my number.

also a bit of grammartical error in bahasa

like gaya hidup is written as "gayahidup"
dates not consistent, some are written as 01/01/2020, some are written as 1/01/2020. lol.
and signature got different "quotation" font.

so not sure if these are red flags. but will verify on Monday.


salaryman saja

just lucky in 2 years time got 46% increase in salary due to job hop.

This post has been edited by mafioso: Apr 9 2021, 11:27 PM

I have tried calling, its very hard to go through, faster way is just head to LHDN office. Not a lot people during week days.

My colleague has similar email like yours, she ignored it and got it penalty and only found out it is legit email.

I suggest u go to meet them face to face and submit copy on the spot if u feel suspicious

Congrats. You can look forward to audit every couple of years from now on.

Since when they ask u not to respond to email?

U can choose to ignore but once u slap with penalty, CP38 will be sent to your employer and force to deduct from your salary.

did your friend got asked to provide mobile number?

because mine did

also did some checking, apparently there are cases that scammers manage to obtain official email addresses @hasil.gov.my and send out scam emails.

so will still call on Monday to make sure

Better call first. It would not do any harm to you. Better safe than sorry man.

Im quite sure its real because they contacted me too lol

I got physical letter too

so you have both physical letter and email?

which one you got first? email or letter?

and letter arrive few days later?

Sounds like a scam. Better call LHDN directly

usually will send by physical mail.
that's 2 year ago, now maybe changed

anyway, there will be 1 officer in charge for your audit, his/her name is stated on the email ?

u dont know how to check email header?
or source mode?

sender name is not sender

Jus call the lhdn, say wanna speak to Ur tax advisor...u have a specific officer in charge of Ur ACC de...he will advice u...

hard to call lhdn nowadays and their counter open until noon only

Better drop in or call, too many scams lately.

Did you max out some portions in the claim? Usually they call for audit when this is done.

Letter first. Then they follow up by email if u dont respond

I tell u , So many family members and business friends kena audit in 2020. Government need money la

Yes I also got an audit request but its through snail mail. You can respond via email though. So this may be a scam. Just be careful and call up or visit your lhdn office.

Interesting enough, got a phone call from a private number saying from LHDN about some unpaid taxes. I told him to get lost.

The official LHDN email inbox has laughingly small size. I think 1 or 2 only, can't remember the exact size. So even if you scan, you can't sent by email.

Yah, TS need to call LHDN first. If it's confirmed, then can proceed with registered mail of required documents. Make it formal and have adequate proof that TS already do his / her parts as requested.

CP38 - I got one a few years back. They did send me a physical mail and I purposely ignore. Not contesting / disputing their recalculation. Walla... salary deduction for 6 months. My boss dispute their recalculation, and lost. Was slapped with higher due. RM14k that need to be paid within 14 days. Originally it was less than RM10k.

A tax audit will most likely lead to a higher revised tax. Many tax payers think lhdn are govt employees and dont do their job.

Many under declared income and over claimed reliefs. A quick check on the pcb against income declared will reveal whether is a correct tax declaration ... dont even have to go into details yet. Once it shows suspicion, the file will be called out and 'love' letter sent out.

Better to visit them and have all documents acknowledge receipt.

Call or walk in to nearest LHDN branch to verify.

Provide a copy of parent IC
Provide contact number
No due date

Seems red flags to me

Normally for desktop audit or full audit, LHDN will issue the request using thier LHDN letterhead.

If me, i would call to LHDN to check and confirm

They did not request her phone number, but i did recall last few months LHDN officer called my handphone number just to verify did i receive CP500 from them.

Most of the time the officer will provide a direct line under their email, or at least a official letter in the attachment.

I see

Mine totally don't have an official letter attachment

Could be scam

But will still verify tomorrow.

Could be a scam. I don't see why lhdn wants photocopies of your parents' I.C. and not just their I.C. nos. I don't see why they even want their I.C. at all. If you have claimed medical expenses for your parents they will just ask for the receipts.

If the email is legit, there is always an officer and phone no. to call to get extra clarification. LHDN will also give a definite date to comply with their request. Asking for photocopies of parents' IC is also strange. Could be a scammer trying to target your parents. Did you fill in your mobile no. in your tax form? If you have, lhdn has no reason to ask for it again.


This post has been edited by KennyKB: Apr 11 2021, 04:26 PM

normally LHDN wont ask for parents IC scanned copy?


just checked my pdf receipt. i didnt put in my phone number there.

but might be a scam since its not a complete data submitted. thats why they want my number. lol

cuz the fact that they want my number alone is weird enough.

if really want to audit, should be asking for all the details either make appt to pass on the receipts/docs, or send by email.

have to call tomorrow to verify.

Some siblings claim 100%. Should be, eg 5 siblings each just claim 20%. That’s why need parents ic.

To save me all the trouble,( dunno what my siblings would fill ... ) i nvr claim. This year I x even claim internet bills. How much savings is that? Nah, I derma utk membangunkan negara!

This post has been edited by TiramisuCoffee: Apr 11 2021, 04:41 PM

UPDATE 12/4:

so i just called, the staff picked up and said its legit

i proceeded to ask why is there no official letter, the staff said sama saja hantar email

then ok, i proceeded to say i will go to the office branch to submit, is it okay

the staff said can also.

so i guess its legit.

This post has been edited by mafioso: Apr 12 2021, 10:05 AM

Ooo

Just make sure you had confirmation proof that you already submitted then. Just in case they said you din't submit.

How do i request for proof of submission? Any ideas?

Do they give receipt?

Just takut front counter say takpe sudah hantar kat counter dah ok

Lol

Just make another copy/set of whatever you're submitting, especially a covering letter, for yourself.

Bring everything to LHDN, go to the kaunter saringan/front counter/the counter that give the queue numbers, and tell them you want to submit said document. They'll definitely go through them to see if they can take it from you or they send you someplace else to submit in person.

If they take your stuff there and then, ask them to cop terima/acknowledge receipt your set of documents can already.

Ok i think i will ask for the chop

Because the staff did say i wont be able to meet. Can only pass to counter.

Thanks!

I may also send her an email to reply on my phone number. The reason she asked for it was because i didnt put. Lol so weird although my profile has it

Quick question guys,

Do you think it's fine to explain I've lost some receipts towards the counter staff?

Or wait for the staff who handles my case to call me then explain I've lost it?

Just realised i lost some so... im prepared to pay the penalty

This post has been edited by mafioso: Apr 12 2021, 01:09 PM

In my case, I received a letter from LHDN to submit supporting docs and receipts for parents medical claims relief, medical insurance and EPF, as well as gaya hidup relief. There was an email address in the letter, so I scanned all docs/receipts and emailed to the officer.
It was not mentioned in the letter that the required paperwork needs to be submitted in hardcopy, in person to the LHDN office where the letter originated from.

Did you filed differently which prompt the audit ..

Better to email the supporting copy and send the photostat copy via hand/courier (registered post), in case they said didn't receive.

yea i think next year onwards i will choose pay more than claim more.

even if i did buy the item and its claimable.

dont want the hassle. since we can never run away from random tax audits for the rest of our working lives..


what do you mean by that?

hmm you are right.

actually was thinking if i really need to go to the branch to submit hard copy.

as the staff did verify its a legit email.

should i just explain that i lost the receipt in the email? or explain in person is better over the counter?

This post has been edited by mafioso: Apr 12 2021, 03:32 PM

thinking if i should just email the LHDN staff my details instead of going to the branch to submit hard copy and scared it'll go into limbo

anyway, just wondering if i am able to explain that i lost my receipt in reply to the email (of course im ready to accept the penalty since its my fault)

If you lose receipt but you still have it in CC statement or other bank statements, would that work I wonder?

yea but im just wondering how much penalty i will kena this time

hope its not over 1k-1.5k

my tax range 14% only for 2020 and 8% for 2019.

thanks to the pay jump.

do you have any idea how the penalty works?

lets say you claim RM520, but no receipt

do they charge 520 + total taxable income that year (assuming 14% max at 2800) * 10-40%?

means (520 + 2800 + 300 fine) * 40%?

not sure how it works.

also will they be lenient to first time offenders with ciput salary?

This post has been edited by mafioso: Apr 12 2021, 03:42 PM

Erm, sorry bro
https://www.hasilnet.org.my/income-tax-offe...ines-penalties/

means my penalty is RM300-10000? depending how much they want to charge?

This post has been edited by mafioso: Apr 12 2021, 04:13 PM

Not a tax expert, but should be more than RM300 since you claimed RM520

ah damn have to accept anyhow. lol.

No need to worry that much la,

last time they did send letter asking me to prove, so i went to branch and told them i wrongly fill in, They just let me go like that.

Maybe i'm small fish.

Yes you can ..... the officer just add back tbe amount to the taxable income and new revised tax imposef plus penallty.

It is the most common reason by a tax payer under audit.

Normally, a tax payer will oredi know himself why his tax file is call out for an audit.

119A - Fail to comply with an order to keep proper records and documentation.

i only have 2-3 years of record so far

just lucky lompat few jobs until salary is decent. haha

hope wont kena too high.

ah okay.. was thinking to go to the office tomorrow to submit hard copy (i called and the officer said can) and explain, will the counter officer relay my message to the lhdn officer in charge?

i did check threads on lowyat.

seem some kena 4k-7k.

wonder what they did to get that amount.

Is better to see the officer personally. It shows your seriousness is sorting out whatever issues.

You can try to plea for his kind consideration not to impose too high penalty if is some 'mistakes'. Show a sad face ... you might have a considerate officer to handle your case....lol. Not all tax audit officer are penalty face type if you can explain.

Email is ok too but to them, is just another 'tax evader' file ...not much consideration...I would say. He would just imposed the max and wait for you to show up to appeal.

i did call, but the officer mentioned wont be able to see her. lol

can only deal with people at the counter

but maybe tomorrow i will try to get an appointment through the counter or something.

This post has been edited by mafioso: Apr 12 2021, 05:31 PM

Try your luck ... it is worth the 1 trip.

You must try to wriggle your way past the counter.

dont send by email

anything walk in to branch enquire

I knew somebody was reading the email and docs because the officer replied within a few hours saying one of the attachments could not be opened.
No news is good news.

Why do you want to see the officer? Just submit the documents requested and if they are in order she will issue a letter saying you have complied with their request. At this stage there is no need to see the officer.

Do you aware what is the triggering point for your audit ? i.e claim where shouldn't in the first place

If you purchase via Credit card; do they accept if receipt is lost?

There may be no triggering point for an audit. Sometimes they select at random. But generally I find that most of those who are audited have claimed relief under lifestyle.

Don't cause fear la. I don't think it is as high as 4-8 times. Or they may just add back the disallowed expenses and recalculate the tax if it was just a misunderstanding and not an attempt to cheat. Speaking from experience.

I claim very year Lol .. I pay TIME and buy electronic every year from phone to laptop sometime even tablet

The penalty according to the act is between 100% - 200%.

but if u can prove your mistake is genuine, in good faith and agree with the issue raised by IRB u can always ask for reduction in penalty to a minimum of 45%.

so assuming your tax rate max is 14% and and u cannot provide proof of claim for RM 520.

the max penalty is RM 520*14%*2 = RM 145.60

the min penalty u can try to ask RM 520*14%*1.45 = RM 105.56

Aside from the penalty , the problem when u get selected for audit is they tend to do full audit not only for that year but also for the last 5-6 years of tax submission.

This post has been edited by gogocan: Apr 13 2021, 11:36 AM

Anyone can share how does LHDN verify receipt we give such as education, insurance and lifestyle?

-

This post has been edited by delphine.88: Jun 29 2025, 05:31 PM

No.

Called lhdn, he said ok

Good luck.

super late reply

education = offer letter by uni / college or existing student id card

insurance = insurance annual statement for tax relief purpose

lifestyle = receipt under your name

This post has been edited by nelson969: Oct 31 2024, 12:21 AM

Got answer already? If not, check domain @hasil.gov.my and officer who contacted you should also put their signatory with phone number to LHDN automated voicemail.

This post has been edited by NoComment222: Oct 31 2024, 12:39 AM