Recently Versa make mistake by credit campaign bonus to my account, twice which i thought is from my referral reward. I didn't know it until i realize my balance is less rm20 than it should be after i add up the profit it show. After email to them, they explain it was from their mistake. The issue is they did not notify me in the first place, and if they can simply give and take the money in my account without my authorization, what stopping them to take one cent without me noticing? I'm thinking to withdraw all my money as I have trust and confidence issue in Versa.

yea even if their mistake, they should notify me so i didn't panic and wasting my time to figure out my missing balance. the credit campaign bonus or whatever promo they have look like a scam to me

You really dont get the point. I don't mind their bonus reward but since it is appear in my balance, it get me confuse where the missing balance goes to. If the credit have recorded in transaction why the debit not appear right away when they take it back? All I want transparency.

so if i want to withdraw, i cannot expect the amount show on the apps to be deposit to my bank acc? could be less could be more?