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> Illegear Raven battery problem, Battery expanding

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TStodak
post Apr 5 2021, 03:36 PM, updated 6 months ago

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Bought my son an Illegear Raven about 2 years ago and just found out that the battery is expanding (kembang) like in pic.

Any ideas why and what to do?

user posted image

user posted image
BelaCHAN
post Apr 5 2021, 03:39 PM

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Er...

Bring back to Illegear for repair??
wailam
post Apr 5 2021, 03:54 PM

Apa benda ini?
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um yeah. the battery "dead" and need replacement. amazed your son still can use the laptop no problem with battery already break the casing like that.
newpirate
post Apr 5 2021, 05:38 PM

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Had similar issue, but it wasn't noticeable as TS, I didn't aware of it until they told me so.

My laptop is from Sep-2019 batch, recently sent in for display issue They told me the battery is swollen and asked for replacement at RM 390. I've confronted their CS on the issue and the best they can offer is RM50 discount, despite they had offered FREE or 50% discount replacement for other forumers.

I bought my laptop at around 3.5k and now I had to pay an extra 11% cost after only 1.5 years of usage.

I would advise people to do their research properly on this brand before purchasing.
Ludwig.
post Apr 5 2021, 05:40 PM

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jeez get that battery out asap
thats just asking to be exploded

either get in contact will illegear or you can search the model number of the battery and buy a replacement. takes 5 minutes to replace, search on youtube for tutorials if youre unsure
zonan4
post Apr 6 2021, 02:22 AM

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lol another battery issue
CandyCrushSaga
post Apr 6 2021, 03:53 AM

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The battery problem apply to tongfang model or clevo model included?
timeonce
post Apr 6 2021, 04:22 AM

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Yeah. Same. I remove the battery from 1 year after warranty end.. sigh.. Raven got this issue of battery kembang one. U take out no issue d
incubus_skj
post Apr 6 2021, 09:50 AM

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buy another brand and don't look back

recommend lenovo / MSi / ROG depending on your budget
incubus_skj
post Apr 6 2021, 09:52 AM

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QUOTE(newpirate @ Apr 5 2021, 05:38 PM)
Had similar issue, but it wasn't noticeable as TS, I didn't aware of it until they told me so.

My laptop is from Sep-2019 batch, recently sent in for display issue They told me the battery is swollen and asked for replacement at RM 390. I've confronted their CS on the issue and the best they can offer is RM50 discount, despite they had offered FREE or 50% discount replacement for other forumers.

I bought my laptop at around 3.5k and now I had to pay an extra 11% cost after only 1.5 years of usage.

I would advise people to do their research properly on this brand before purchasing.
*
cause you don't complain loud enough. they only scared if you cucuk them everyday. floormats kena bump to the back / pay full price lol
chinti
post Apr 6 2021, 09:55 AM

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Prince J ur brand buat hal lagi

TS, just search for the battery model and buy it online. cheaper n faster, my illegear battery also like tht previously so i sendiri search n buy online

This post has been edited by chinti: Apr 6 2021, 09:57 AM
TStodak
post Apr 6 2021, 10:07 AM

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Thanks for all the constructive comments.

I was thinking of asking my kids to make a tik tok video of the kembang battery, maybe it will go viral and mfr will sit up and take notice
sHawTY
post Apr 6 2021, 11:08 AM

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QUOTE(todak @ Apr 6 2021, 10:07 AM)
will sit up and take notice
In the meantime, I strongly recommend you to take out the battery to prevent any other damages or worse, an explosion
zonan4
post Apr 6 2021, 08:03 PM

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QUOTE(incubus_skj @ Apr 6 2021, 09:50 AM)
buy another brand and don't look back

recommend lenovo / MSi / ROG depending on your budget
*
Dats why I choose Asus this time around.... not that I not support local company... but when they start dropping on quality I don't want headache..... cool2.gif
wookp
post Apr 7 2021, 07:21 AM

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You can open up the laptop, find out the battery model and search in shopee and get a replacement battery for less than 200. I did that for my onyx. I have used 2 illegear laptops (Z5 and Onyx) and both has battery issues.
fuuxd
post Jul 16 2021, 11:20 PM

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QUOTE(todak @ Apr 5 2021, 03:36 PM)
Bought my son an Illegear Raven about 2 years ago and just found out that the battery is expanding (kembang) like in pic.

Any ideas why and what to do?

user posted image

user posted image
*
Hi I have the same problem with mine. But they removed the battery already so I don't know the part number. Could you take a picture of the battery? Also, I found out that this laptop maybe the Tongfang GJ5CN6E.
pluginbaby
post Jul 19 2021, 10:32 PM

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Common issue for illegear laptops. It is expensive to order a new one from them, but it is obtainable from taobao or any other e-commerce sites you can reach for almost half the price.

The gpu is power limited on onyx 2060 without battery. Could be the laptop altually draws power from both AC and Battery while under high load? Or just a bad bios design since the AC power should be enough to power up the laptop to game.

This post has been edited by pluginbaby: Jul 19 2021, 10:32 PM
TStodak
post Jul 23 2021, 11:00 AM

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QUOTE(fuuxd @ Jul 16 2021, 11:20 PM)
Hi I have the same problem with mine. But they removed the battery already so I don't know the part number. Could you take a picture of the battery? Also, I found out that this laptop maybe the Tongfang GJ5CN6E.
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This post has been edited by todak: Jul 23 2021, 11:00 AM
Asgaard
post Oct 16 2021, 05:13 PM

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standard typical illegear issue. damn cheapo quality battery they use and charge us premium
jack2
post Nov 12 2021, 07:29 PM

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I kena too.. just One year


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Hollo
post Nov 21 2021, 07:34 AM

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Same, i really regret buying this brand. Battery bloated a year ago. Replacement 350+ very expensive. Bought a battery in Aliexpress (RM170) and THAT did not bloat, though the battery use time had suffered. It is serviceable. Can not say the same with the stock battery which swells really bad. regret as hell. 3k down the drain. Im considering to sell this laptop when i have my sem break, at the very least recover some funds for another brand. bangwall.gif bangwall.gif bangwall.gif
jack2
post Nov 21 2021, 07:25 PM

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QUOTE(Hollo @ Nov 21 2021, 07:34 AM)
Same, i really regret buying this brand. Battery bloated a year ago. Replacement 350+ very expensive. Bought a battery in Aliexpress (RM170) and THAT did not bloat, though the battery use time had suffered. It is serviceable. Can not say the same with the stock battery which swells really bad. regret as hell. 3k down the drain. Im considering to sell this laptop when i have my sem break, at the very least recover some funds for another brand.  bangwall.gif  bangwall.gif  bangwall.gif
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Yes, don't buy in the future this brand. I have the battery swollen issue in less than a year after bought and I am light user.
jack2
post Nov 21 2021, 07:30 PM

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QUOTE(newpirate @ Apr 5 2021, 05:38 PM)
Had similar issue, but it wasn't noticeable as TS, I didn't aware of it until they told me so.

My laptop is from Sep-2019 batch, recently sent in for display issue They told me the battery is swollen and asked for replacement at RM 390. I've confronted their CS on the issue and the best they can offer is RM50 discount, despite they had offered FREE or 50% discount replacement for other forumers.

I bought my laptop at around 3.5k and now I had to pay an extra 11% cost after only 1.5 years of usage.

I would advise people to do their research properly on this brand before purchasing.
*
QUOTE(incubus_skj @ Apr 6 2021, 09:50 AM)
buy another brand and don't look back

recommend lenovo / MSi / ROG depending on your budget
*
QUOTE(wookp @ Apr 7 2021, 07:21 AM)
You can open up the laptop, find out the battery model and search in shopee and get a replacement battery for less than 200. I did that for my onyx. I have used 2 illegear laptops (Z5 and Onyx) and both has battery issues.
*
After this experience, I won't buy any laptop that doesn't have service centre in my city or state because warranty wise is susah because you need to courier and got risk with courier.

jack2
post Nov 25 2021, 01:02 PM

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This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot
[email protected]
post Nov 25 2021, 07:14 PM

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QUOTE(jack2 @ Nov 25 2021, 01:02 PM)
This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot
*
Hello jack2,

We're sorry to hear about the difficulty that you have. This is certainly not the experience we like to hear from our customers. notworthy.gif

Although we are having stock take during your visit today, our technical support has managed to perform a battery replacement for you on the spot.

Should you have any further question regarding your product / service, you may contact our customer service at @0182618599.

Cheers~
jack2
post Nov 26 2021, 09:30 AM

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QUOTE([email protected] @ Nov 25 2021, 07:14 PM)
Hello jack2,

We're sorry to hear about the difficulty that you have. This is certainly not the experience we like to hear from our customers.  notworthy.gif

Although we are having stock take during your visit today, our technical support has managed to perform a battery replacement for you on the spot.

Should you have any further question regarding your product / service, you may contact our customer service at @0182618599.

Cheers~
*
Appreciated for your assistant to help to replace the battery on the spot after certain voice up on the response given by your team when I was told that there were no stocks on the battery and need to wait for 1 day to arrive against the no replies (quiet) from the Whatsapp whereby I have indicated that I will be visiting today and my intention is to replace battery on the spot or at the same day to allow me bring back to Penang without the need to courier.

If there is no stocks or else, I wish I could be informed over the Whatsapp and not just quiet over there until I reached and I was told otherwise. If I didn't raise my voice and concern, I think I won't get back replacement on the spot.

Anyhow, these all are my experience throughout the whole process and I would say all are not good since the first day of buying this brand especially the delays in delivering the laptop.

I hope improvement can be made so you won't lost your share market.


 

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