Welcome Guest ( Log In | Register )

Forum Announcement

Please keep your account's email current. http://lowy.at/chgEmail

Outline · [ Standard ] · Linear+

> Illegear Raven battery problem, Battery expanding

views
     
Hollo
post Nov 21 2021, 07:34 AM

New Member
*
Newbie
6 posts

Joined: Aug 2017
From: SUNGAI UDANG,MELAKA


Same, i really regret buying this brand. Battery bloated a year ago. Replacement 350+ very expensive. Bought a battery in Aliexpress (RM170) and THAT did not bloat, though the battery use time had suffered. It is serviceable. Can not say the same with the stock battery which swells really bad. regret as hell. 3k down the drain. Im considering to sell this laptop when i have my sem break, at the very least recover some funds for another brand. bangwall.gif bangwall.gif bangwall.gif
jack2
post Nov 21 2021, 07:25 PM

Mr
********
All Stars
12,794 posts

Joined: Oct 2004


QUOTE(Hollo @ Nov 21 2021, 07:34 AM)
Same, i really regret buying this brand. Battery bloated a year ago. Replacement 350+ very expensive. Bought a battery in Aliexpress (RM170) and THAT did not bloat, though the battery use time had suffered. It is serviceable. Can not say the same with the stock battery which swells really bad. regret as hell. 3k down the drain. Im considering to sell this laptop when i have my sem break, at the very least recover some funds for another brand.  bangwall.gif  bangwall.gif  bangwall.gif
*
Yes, don't buy in the future this brand. I have the battery swollen issue in less than a year after bought and I am light user.
jack2
post Nov 21 2021, 07:30 PM

Mr
********
All Stars
12,794 posts

Joined: Oct 2004


QUOTE(newpirate @ Apr 5 2021, 05:38 PM)
Had similar issue, but it wasn't noticeable as TS, I didn't aware of it until they told me so.

My laptop is from Sep-2019 batch, recently sent in for display issue They told me the battery is swollen and asked for replacement at RM 390. I've confronted their CS on the issue and the best they can offer is RM50 discount, despite they had offered FREE or 50% discount replacement for other forumers.

I bought my laptop at around 3.5k and now I had to pay an extra 11% cost after only 1.5 years of usage.

I would advise people to do their research properly on this brand before purchasing.
*
QUOTE(incubus_skj @ Apr 6 2021, 09:50 AM)
buy another brand and don't look back

recommend lenovo / MSi / ROG depending on your budget
*
QUOTE(wookp @ Apr 7 2021, 07:21 AM)
You can open up the laptop, find out the battery model and search in shopee and get a replacement battery for less than 200. I did that for my onyx. I have used 2 illegear laptops (Z5 and Onyx) and both has battery issues.
*
After this experience, I won't buy any laptop that doesn't have service centre in my city or state because warranty wise is susah because you need to courier and got risk with courier.

jack2
post Nov 25 2021, 01:02 PM

Mr
********
All Stars
12,794 posts

Joined: Oct 2004


This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot
[email protected]
post Nov 25 2021, 07:14 PM

New Member
*
Junior Member
28 posts

Joined: Feb 2017
From: Team ILLEGEAR


QUOTE(jack2 @ Nov 25 2021, 01:02 PM)
This is the worst laptop and company I encountered.

I told them I will be in KL and come to your service centre to claim battery and they told me to come on Thursday due to Wednesday they had stock take.

When I arranged to come on Thursday and reached their service centre, they told me no stock on the battery.

I scold them immediately because I have WhatsApp them with prior arrangement but they were quiet without reply.

So I am very hot
*
Hello jack2,

We're sorry to hear about the difficulty that you have. This is certainly not the experience we like to hear from our customers. notworthy.gif

Although we are having stock take during your visit today, our technical support has managed to perform a battery replacement for you on the spot.

Should you have any further question regarding your product / service, you may contact our customer service at @0182618599.

Cheers~
jack2
post Nov 26 2021, 09:30 AM

Mr
********
All Stars
12,794 posts

Joined: Oct 2004


QUOTE([email protected] @ Nov 25 2021, 07:14 PM)
Hello jack2,

We're sorry to hear about the difficulty that you have. This is certainly not the experience we like to hear from our customers.  notworthy.gif

Although we are having stock take during your visit today, our technical support has managed to perform a battery replacement for you on the spot.

Should you have any further question regarding your product / service, you may contact our customer service at @0182618599.

Cheers~
*
Appreciated for your assistant to help to replace the battery on the spot after certain voice up on the response given by your team when I was told that there were no stocks on the battery and need to wait for 1 day to arrive against the no replies (quiet) from the Whatsapp whereby I have indicated that I will be visiting today and my intention is to replace battery on the spot or at the same day to allow me bring back to Penang without the need to courier.

If there is no stocks or else, I wish I could be informed over the Whatsapp and not just quiet over there until I reached and I was told otherwise. If I didn't raise my voice and concern, I think I won't get back replacement on the spot.

Anyhow, these all are my experience throughout the whole process and I would say all are not good since the first day of buying this brand especially the delays in delivering the laptop.

I hope improvement can be made so you won't lost your share market.


 

Change to:
| Lo-Fi Version
0.0158sec    0.74    6 queries    GZIP Disabled
Time is now: 30th November 2021 - 01:32 AM