QUOTE(newpirate @ Apr 5 2021, 05:38 PM)
Had similar issue, but it wasn't noticeable as TS, I didn't aware of it until they told me so.
My laptop is from Sep-2019 batch, recently sent in for display issue They told me the battery is swollen and asked for replacement at RM 390. I've confronted their CS on the issue and the best they can offer is RM50 discount, despite they had offered FREE or 50% discount replacement for other forumers.
I bought my laptop at around 3.5k and now I had to pay an extra 11% cost after only 1.5 years of usage.
I would advise people to do their research properly on this brand before purchasing.
QUOTE(incubus_skj @ Apr 6 2021, 09:50 AM)
buy another brand and don't look back
recommend lenovo / MSi / ROG depending on your budget
QUOTE(wookp @ Apr 7 2021, 07:21 AM)
You can open up the laptop, find out the battery model and search in shopee and get a replacement battery for less than 200. I did that for my onyx. I have used 2 illegear laptops (Z5 and Onyx) and both has battery issues.
After this experience, I won't buy any laptop that doesn't have service centre in my city or state because warranty wise is susah because you need to courier and got risk with courier.